University of Michigan Credit Union

I have been a member with uofm for almost three years now, and this is one of the worst banks when it comes to customer service. Most of the time things are OK as I use online banking to save time. But lately it’s the worst and I have really thinking about closing all of my accounts and going back to a big bank. They lie about things and get mad when you call them out on it. Or they will tell you one thing and then change what they said later on and try to twist it back on you.

UMCU subcontracts mortgages out to «MemberFirst Mortgage» in Grand Rapids. It is impossible to get ahold of anyone at MemberFirst Mortgage if you have questions. If you try to contact the UMCU people, they tell you they don’t handle the mortgages. You may be better off getting a mortgage at a local bank, even if you are ideologically drawn to a credit union.

I have been a member at UMCU since I was a teenager (that was a long time ago) and I have moved around a lot since then. I haven’t lived in Michigan for 7 years and I have kept my account at UMCU and even opened a business account because I love it. I have had two auto loans through them at reasonable prices, and I have a credit card through them. They respond quickly if I ever have issues, they correct any mistakes (which are usually mine and not theirs) and work with me if I’m having any financial issues. I have thought about opening an account where I live now but the comparison in quality of service and costs just aren’t worth it. I love that I can use my phone to deposit checks and they have decent hours as well. They try to make things easy and I appreciate that. I won’t change unless I have to!

So many mistakes! They printed the wrong drivers license number on my checks, which resulted in a check being rejected by my payee, and late fines.
A teller added my checks wrong and the bank’s double checking procedures failed. If I hadn’t checked my account, I would have lost money.
Another teller misunderstood my account number, then called me the name of that member. This was a breach of privacy, and almost resulted in giving my deposit to the wrong account.
Through all this, they only reimbursed me when they mistakingly started closing my account.
Tip: Double check all their work. The best teller is Leland, who has never made a mistake and is very personable.

I opened an account around 4 – 5 years ago downtown just to test the water. I put money in and never touched the account since. Over time the account went dormant (my fault) and they drained the money out of it. I went back in the other day and wanted to make it active or close it. They weren’t going to make it easy. I just said I would deal with it later and simply left.
Went to the Jackson rd location with Ad boy and we made a hubby and wifey account with all the money we took out of TCF (any bank is an improvement). I had way more success here and Jaleesa was super nice and helpful. She closed my account easily and printed me a debit card WHILE I WAS THERE. That was kinda fresh.
Looking forward to being a member of this bank, thanks to the helpful staff at the Jackson rd location.

Very personal service. UMCU has been my trusted bank for more than 10 years and there is no way I could be swayed to go elsewhere.

I think this is the only location near campus so there are a lot of students which can create long lines. Just avoid lunchtime crowd and the just-​before-​closing crowd and the wait isn’t bad at all. There is a small parking lot which opens up pretty quick.

Recently needed to finance a car and UMCU was very easy to deal with and gave me a fantastic rate. The loan application was online, I was able to email in supporting materials, and when I went in to sign paperwork and get my check, everything was ready to go. took about 10 minutes.
Nice work!

I banked with UMCU for 9 years and was really happy with them. They offered all of the services I needed (basic checking and savings) for free. I also bought my car with a UMCU loan, and paid off some debt with another UMCU loan. Both loans were made at better than average for the time interest rates (even though I was a grad student). UMCU also makes it easy to repay the loans through their website by transferring money from your other accounts.
For such a small bank, UMCU is actually ahead of the curve. For example, their banking website may be ugly but it’s as functional as the sites for larger banks like BoA. They also have multiple ATMs at most of their locations and several stand-​alone ATMs on the U of M campus.
My issue with UMCU is that it has too few locations to be a viable banking option for anyone outside of Ann Arbor (even a few miles away), unless you want to commute for your banking. I’ve also had issues with the ATM at the Eisenhower branch not properly recording a cash deposit. The staff helped me address it, but it was still a very stressful situation for about 48 hours until the correct deposit appeared in my account.
If I moved back to Ann Arbor, I’d definitely bank at UMCU again.

well, at last review i was very happy with uofm credit union. now more than a month after opening my acct i had no personal checks to pay my bills (my telephone bills, my automobills).
i called the branch in ann arbor and inquired about when they would possibly be arriving. the woman on the phone told me that they had never been ordered and asked me if i remembered who i spoke with. i a little sarcastically stated that ordering checks was such a small thing i thought nobody could mess it up. she agreed and offered me 150 checks at a discount rate and also sent me 12 checks immediately to my home.
so yes uofm fucked up… but sometimes its how you work with a mistake and she was pretty good.
love, juston

Banks are profit making organizations, run for the benefit of their investors. Credit Unions are run by and for their membership — also with government insurance and oversight.
The UofM Credit Union seems to benefit from this arrangement. The employees are always responsive, there are no unreasonable fees, and you can vote in elections for the board — probably, you could even run for office if you chose to. I’ve never checked out how you could get involved. But I’ve had good experiences as a user there for a long time.
For those who had bad experiences with banks: I feel sorry that you didn’t know you could obtain virtually all of the same financial services at the Credit Union, and it’s usually a better deal.