Whitney’s Tire and Auto Repair

I would stay away, this guy is mentally challenged. Perhaps it’s because his Mother is also his Aunt. That happens when inbreeding occurs. In reality, he can’t be held responsible for this, blame it on his Father/​Uncle who just couldn’t keep it in his pants and totally lost it when he saw his 12 yr old sister walking around in her underpants. But if you don’t mind an inbred neandthral circling around your car while scratching is hairy stinky sweaty balls and trying really really hard to open the hood of your car to check out the trouble, then I guess you’re ok to go to him. But don’t say I didn’t warn you.

Too bad 0 stars isn’t an option. Called and asked about a tire, after being told «I don’t have time for stupid questions», «you sound fucked up», and «I’m treating you like the dog you are» this business has completely lost my respect. Customer service? Bullshit. This place would be better off out of business. Clearly not run by professionals.

Tried calling them for a tire quote and was rudely talked to and insulted then the place thought it was okay to start texting me after I ended the call. Not professional in the least bit. I would not recommend anyone to this place. The guy is a joke.
Wish there was a zero stars option
In response to Jim from whittney’s this is a real comment and my review isn’t the only one like this so obviously something is not right. Plus I still have the text messages in my phone saved so for you to come on here and deny it is ridiculous. I also love how you have gone on most of the reviews and responded in a way to make people think that all the issues were taken care of. Haha that is just way too funny! Nobody believes you man so you might as well just give up and get out of town the same way you got booted out of Ypsilanti.

I got reply from WHITNEY. After the terrible experience with them, I never went to them. They neither resolved my concern, nor have my trust. Better to improve your service than fix things on comment area.
I give one star because I cannot give zero. As an auto care store, this place is neither honest nor trustworthy. I had a flat tire and need someone to come and change my tire. I waited for long before the person finally showed up. He charges expensive. And three months later, I had a flat tire again on the same tire. This time I went to another auto care store and was told that the tire is very worn out and doesn’t even match my other tires. I’ll encourage nobody to use this store.

It is my understanding that Whitney’s Tire and Auto Repair has changed its name to Briarwood Family Auto Care, in order to shed a terrible reputation for ripping off their customers. Both businesses have received nothing but the lowest rating from every genuine reviewer. All of their reviews on the other review sites tell the same tale.
If you want to have your car serviced by Whitney or Family Auto Care, I suggest you do it right quick, as I expect this business will be disappearing soon. No worries though. I am sure the culprits will go straight to creating another business under another assumed name somewhere, Maybe they’ll open another tanning salon in Sterling Heights.

Sooo… Whitney JUST commented on my post.
I have never spoken to ANYONE about my post nor was it out irritation or in haste. This guy is a fraud and a phoney.
DO NOT WASTE YOUR TIME OR MONEY ON THIS CROOK!

I seriously don’t even want to give this place 1 star! The owner lied about the price and then over charged me! He doesn’t care about his customers! He’s rude and a cheat
DONT GO THERE

This place is a criminal operation. Under no circumstance should you bring your car here for service. I brought my car here because of a reoccurring problem with the starter motor. I was charged $ 474 for the repair, and was assured that the starter had been fixed. But when my car still did not start, I became suspicious. Whitney, the repair tech, claimed the issue was not the starter after all, but the steering column. I took my car to a more reputable establishment for a second opinion the next day. What they found, or rather did not find, was shocking. The starter was original to the car, and was dirty and corroded. It was blatantly obvious Whitney hadn’t touched the starter let alone REPLACED it like he claimed. As if that wasn’t enough, they also told me that the oil and transmission fluid in my car was almost empty, which suggests it hadn’t been changed in months. Funny, since I paid Whitney $ 95 for an oil and transmission fluid change less than 24 hours previously. I demanded a refund but Whitney denied ANY wrong doing. But I finally got him to admit that he did not change the oil and transmission fluid. He offered to refund me only $ 200 of the $ 474.
This has been a nightmare experience. DO NOT BRING YOUR CAR HERE UNDER ANY CIRCUMSTANCE. If it’s there now, have it towed away immediately. Get a taxi, or an Über, whatever it takes just get out of there. This guy will lie to your face. He is running a fraud business. I have filed a police report, but unfortunately a detective has informed me there is nothing the police can do because they are unable to establish a «pattern of fraud.» I strongly encourage anyone who has been robbed by this joke to contact the Ann Arbor police and file a complaint. Also contact the Southeast Michigan Better Business Bureau and the Michigan Department of Motor Vehicles. They handle claims of misconduct in the auto repair industry. This guy is a predator and a scam artist. We can’t let him keep steeling from innocent and unsuspecting customers.

PLEASE STAY AWAY! My fiancé called looking for a used tire, and the person he spoke with told him they were based off of Michigan Ave, and that they would have the tire ready to go when we got there. We go to the address given, and it’s a totally different business. My fiancé calls again, and the employee tells him «the BP gas station next to Briarwood Mall.» My fiancé replied, «Briarwood Mall?» confused, to which the employee said «Well, you’re not wrong» in snarky tone, then goes on to belittle my fiancé, saying «You called just a bit ago, can’t figure out how directions work?» My fiancé hung up, and we took our business elsewhere. They proceeded to attempt to call him several times, then sent him several texts quoting used and new tire prices.
The next morning my fiancé gets a text from the company number saying, «whats up you hack?» He responds, «excuse me?» The employee, who we believe was Whitney himself, begins to taunt and make fun of my fiancé, saying «if you had just granted me the decency of being staying on the phone another 15 seconds instead of hanging up I wouldn’t be harassing you right now.» My fiancé finally had to threaten going to the police to get him to stop texting, to which he replied «wouldn’t that be time consuming?» Take your business elsewhere, because this company will scam and harass you.

Great place! Can to put air in my tires they told me to pull into the bay and they would do it for me for free! After that we discovered I needed new tires! Super helpful!!!

I’m glad to hear that the last reviewer had a good experience with this service. However, I would like to caution anybody who has an option to go elsewhere to do so. The only reason why one should ever use this service is if they absolutely have to in an emergency.
Everything negative that has been stated about this business was 100% accurate in my experience. I came in for a ‘quick’ oil change, told that I could stay in my car, and then left waiting for 1hr (during which I was hoisted up 10ft in the air on the guy’s lift). When I was finally let down, the manger proceeded to have foul-​mouthed conversations with someone on the phone for the next 15 minutes rather than ringing up my service. And of course when he did, I was charged an absurdly high rate. I did not even try to dispute it because I was so eager to get away from that disgusting man. Of course, before I was able to leave, he felt it necessary to make fun of other customers to me, use a racist epithet, drop a handful of f-​bombs, and show me an email from a girl named ‘tinkelpuss”.
I know it sounds too bad to be true. Unfortunately it is. If there is any justice in the world, this man will not stay in business.

I just used them, Briarwood Service, Inc. (talked to a guy named Whitney) and they’re a sham trying to charge above the $ 70 quote. They tried to charge $ 130 «fee to look at vehicle» — so I fought hard and had to get another tow truck service to get it away from their. I refused to pay the extra $ 130. Never use Briarwood. They’re a scam. They’re not even a current Michigan entity. If I could give them a «0» star, I would.

DO NOT WASTE YOUR TIME! This guy is a scam artist asshole. I seriously thought about punching this guy in the face once I started talking to him in person. He tried selling me junk tires! He went from trying to sell me a tire from $ 120 all the way down to $ 5 with $ 10 labor. It was getting so sketchy! He even admitted to me that he gets more money from female drivers… Such a sick pig. Then once you call him, he will constantly text and call you off different numbers. This guy needs a life and a really good ass beating. I would love to see this guy on the streets. I just walked out of his store shaking my head in frustration.
P. S. If this place is honesty your last resort, then you’re better off just getting a hotel room for the night. It’ll probably be cheaper in the long run because he will just try scamming you into more stuff then you need. Oh, and if you do buy a tire from him make sure to check it out FIRST!

I saw only one review and figured it couldn’t be that bad — I just wanted someone to take a look at my wheel, which I had deformed when I hit a pothole.
I walk in, and the guy at the desk (from his conversation, it was clear he was the manager/​owner) was on the phone. That’s fine, I don’t expect people to hang up a call immediately. He doesn’t look up, and when I made it clear I was waiting, he looked at me blankly.
At this time, it became clear he was making a personal call, and staring at Facebook. This was frustrating, but not the worst thing that could happen. He then quietly asked me what I needed rather than ask the person to stop talking for a minute (she was on speaker). He had trouble understanding me, which might have been due to the woman talking to him loudly at the same time. I told him, and he asked me to wait for a minute.
Five minutes later, he says to the lady on the phone that he wants to get into a different kind of car business because, and I quote, «normal people with piece of sh*t cars really piss me off» and that he doesn’t want to deal with them because he’s «all about the money». I have no idea if he was on mescaline or something, but who says that in front of the customer at the cheap gas station service center that pretty much HAS to service those kind of people? No one is taking a 30k+ car to a sketchy place like this, but I brought my Camry. Sorry, I guess?
I gave it another ten minutes while I read a book on my phone, since I wasn’t in a hurry and it was hilarious to listen to this idiot disparage customers on the phone. Another wave got me no recognition, and I left to go run another errand.
This guy is a piece of work.

I cannot jumpstart my car after the recent storm and was towed there, where i would like to call it a trap. Before the car was told, the trunk guy askes me to sign on an invoice and told me it was for the towing fee which would be covered by the insurance, and he kept confusing me this shop was a branch of Whitney’s collision, which indeed has nothing to do with it. The next day when i went to pick up my car, I got an exactly same invoice as I signed before, which had a charge of 140, and i just notice that the service put on the invoice was «fee to look at car». I kept contacting whitney P. for a detailed invoice and explanations on what he had done to my car, and he kept on saying «tomorrow»…I had to pay chash to get my key and leave. They don’t accept credit card if whitney is not present and there is a 3 percent fee for using credit card, FYI.

This guy is a scammer, lier and a thief! If you don’t mind being robbed then you’ll be OK…
I went to school with the guy and i thought he might help me with my car problem, first he said everything will cost around 240.00 and asked me where my car was, i told him where it was but i said to call me before he sends a tow truck because i waned my friend who is a mechanic to check it out and i wasn’t sure yet if i wanted it towed to whitneys shop. next thing i know its been towed to his shop and he calls and tells me i owe 120.00 for the tow and if i want it diagnosed its 100.00 an hour and 90.00 every day its there! Lucky i have a friend with a tow trailer and after i told him about what happened he met me up there to pick it back up. i still got screwed for the tow that i never agreed to…
Please spread the word this guy is basically a criminal with a business.

i called Whitney’s to inquire about used tires. a guy answered the phone saying another business name, though i didn’t understand it, so i asked if it was where i was trying to reach and he said, «oh, yeah, that’s us. how can i help you?» already seemed shady. i then asked about used tires. he asked, «how much per month?» what does a tire place do on a monthly basis?! i asked him to tell me what he thought i asked — what was he offering on a monthly basis? — and all he would say, over and over, was: «we have used tires, how can i help you?» i hung up angrily soon after that.
then another Ann Arbor number called me, and a guy told me he had the two tires i was looking for, $ 20 each. since i didn’t recognize this number, and because he hadn’t said where he was calling from, i asked what tires he was talking about — what size, etc. he could only say, «oh, uh, we have 18,000 tires in three locations, i’m sure we have what you need.» i angrily told him that if he didn’t even know what i was looking for, he should definitely not be calling me, and hung up.
then i got more phone calls, from three different numbers, all afternoon. one of them even texted me, using my first name (which i do not use), signalling to me that they had LOOKED UP MY NAME ONLINE. what the hell?! reverse lookups online showed that each number was associated with Whitney’s.
(i later recounted this story to the helpful lady at Discount Tire, and she told me the Whitney’s guys had been thrown out of their store because they wouldn’t stop coming around, trying to buy the tires Discount takes off when they put new tires on. thrown out!)
in order to get them to stop calling me, i had to call each number back and notify them that i considered any further calls harassment and that i would call the police if they continued. they were very rude when told this.
not only would i never buy anything from Whitney’s, but i feel less safe for having contacted them. buyer beware, in every sense.

If I could give them a zero I would. This kid is a big scammer. He tokd me he could put ball joints on my truck and do an alignment for 220 bucks. He called and said I needed a line replaced and that would be another 120 bucks. When i got there he told me he didn’t have the equipment to do an alignment. He didn’t have the old parts from the ball joints, he changed the oil which i didnt ask for and put a tire on and just added it to the bill. He tried to charge me the full amount for work he never did. He then said ge would do an alignment at his store in ypsilant, which is closed. I went there. He insisted it was open. I don’t mean closed for the day. I mean closed forever. Then i found out he didn’t change the oil, he didn’t balance the tire, i don’t think he did anyrhing but the tire and i paid 220 bucks. This guy lies, he is a scammer, and shouldn’t have a shop. I am filing a complaint with the state, but in the meantime i would highly suggest not going here for anything. It makes me sad that people like him exist in the world. I’ve heard the same thing from a few more people since going there.