Kmart

So, I’ve been here several times & each time I’m reminded of why I should not come back because this place is SUPER OUTDATED. You can tell they need touching up in the store. The store seems dirty & old. The cash registers are the most outdated thing I’ve ever seen. I usually only buy a couple of things and every time they ring me up, it is the longest wait ever. Their touch screen card swipe machine takes an extremely long time to load and the register takes a long time too. If you’re lucky, it won’t freeze up on you & then have to scan items again which takes long. Even the floors seems old.

I called several stores today and was told they have suspenders (yano they hold pants up) so I went to the store only to be told that they actually don’t. After trying 3 stores, and ready to call it quits, I finally called this KMart and they also said they had suspenders. Then I was put on hold and never reconnected. Figures.
So I called back with little expectation and was actually connected to the men’s department. The nice woman who answered said they do have suspenders and she already brought them to customer service for me. I was shocked after such a frustrating day of trying to find suspenders all day. I was still skeptical, negativo that I am, when I got to the store, while waiting in line at customer service. Until I saw them on the table. And my faith in customer service was restored.
I am giving this KMart 5 stars for being so awesome. And if you’re looking for suspenders for under $ 10, this is the only local store that has them!

I went in for a specific reason and I Found what I was looking for. Sales signs were little misleading because it said $ 8.99 on the sale sign but when I got to the register, it was $ 14.99 and cashier seemed to just look at me like «what do you want me to do» I didn’t have time to argue and whatever I paid the price. However, the entire store itself was packed with «stuff» and so overwhelmingly unorganized. Good thing this isn’t my regular store to shop.

The manager needs firing as its obvious there is no heart in managing this store, stood over 30 mins in this run down store waiting for assistance before I left empty handed, does anyone work here?

I live really close to this place and part of my regular prayers is that this location will become something else. This location is part of the Annandale problem and by Annandale problem I mean an area that seems to be caught in a time warp that’s most recent advance was 1995 (& according to a Gerry Connolly staff member i’m being generous). I have been in here twice in the past two years — both times I was looking for something specific and getting out quickly. But here is the thing. I had to prep myself both times. This place is uncomfortable never mind that it feels as if you are in some sort of strange (& sleezy) time warp.

Dirty, filthy, understocked, rude and useless workers… that pretty much sums the place up. I am surprised how this place stays open. Are you reading this manager? Grab a mop and get to work… the place is a dump.

This is by far the worse store I have been to. The shelves are disorganized and not stocked… But most most importantly customer service SUCKS!!! I kid you not, the employees look like they do not want to be there. They are no where to be found and if found they do not offer to help. And lets not start with the cashiers, absolutely terrible, super rude, no smile, disrespectful, and doesn’t even say ‘thanks’. If I could give them 1 star I would.

Horribly slow cashiers. Dirty and nasty stands. They cater to the people tat live around but everyone need a store that everyone can relate to and nobody can like mess.

The worst. These employees are so overworked that they shout at each other. I called the store for a product. Guy said they had it and he would hold it for me. Even took my name. I went to pick it up and NOTHING. After 20 minutes the guy appeared and admitted that he was actually too busy to look when he was on the phone with me, so he just told me he had it. When he went for it later, he realized that they actually did not have it. I wanted to scream. Service is awful.

First off let me say that ALL of the reviews for this KMart are CORRECT!!! The employees there are just RUDE! I was second in line and guess how long it took the cashier to start my check out? About 15 minutes later. The guy in front of me only had 2 items!!! Then he starts mine. Can I say what a SLOW process it was. I got so frustrated I started throwing my items in the bag.
I’m not sure how these employees even got a position there. They are either rude or slow. ADVICE TO MANAGEMENT… Hire new people and clean the store up!

Left this store frustrated and wasted my time. First, the employee at customer service was rude when processing my return. After I found the items I liked, I waited in line for 15 minutes. The cashier scanned the items and the price for one of the items was wrong so I asked him to do a price check. The other employee couldn’t find the item location and by that time I volunteered to walk them over to it but the customer service employee told me to stay where I was and meanwhile saying the word «SH*T» as she walked away. That kind of language is unacceptable for a customer to hear.
When she returned she had a ripped up «price drop» tag and said it was for the wrong item. I asked if it was okay to check myself and she said go ahead. When I got there the other merchandise was gone, the original price tag from the shelf was missing and the «price drop» tag was missing as well. When I asked where the other items and original price tag was, she said there was nothing there but the «price drop» tag for a different item.
If she had just walked me over there and said that the item or price tag were in the wrong location, I would’ve understood and been on my way. She shouldn’t have removed the other items, taken off the original tag and price drop tag, and then lie to me about it. I will not return to this store. I’m not surprised everyone has given this place 1 star reviews.

This store is filthy, merchandise is always scattered throughout the aisles making it extremely difficult to navigate. The staff is rude and unhelpful, unfortunately the majority od then clientele is just as bad. Aisles are narrow as is, the mess makes it worse. They cant regulate the temperature so it’s always horribly warm. They never have enough registers open to serve the amount of customers. Prices aremt clearly marked. Clothing is hardly ever on the correct hangar so you end up with the wrong size if you don’t double check. It seems that the staff is lazy, majority of customers are slobs and management just doesn’t care. I’ll travel the extra 20 minutes to go to a Kmart that has better standards, albeit still not great, I at least don’t leave that store wanting to scream in disgust and frustration.

This really is the worst place ever. Worse than hell — go there on a weekend day and watch the shitshow. It’s like a Turkish bazaar with worse hygiene. I sometimes go for the people watching. Endless swarms of annandale a finest citizens. It’s a trip– just make sure you bring your cattle prod

To sum up. they need more workers there… it took me a while and I went around the store to find one employee. the cashiers are all busy, but they tend to be so slow and seem overworked! It ALWAYS takes a long time whenever I want to pay for something. Also keep the store cooler, not too hot! it’s uncomfortable to shop when it’s too hot!
Sears/​Kmart needs to do the same things that Walmart and Target are doing… their stores are a lot cleaner and their cashiers are fast and very efficient!

K-​Mart, you earned my first one star! Meaning this is the first (and only) place I can recall going to that everytime I return, I think to myself «I never want to step foot in this god awful store again.» Having lived in Annandale for much of my life, I’ve thought that very sentence several times.
The realization that this was a one-​star occurred while standing in line earlier today. I regretfully went to K-​Mart to pick up eggs for a friend. I was supposed to pick up three dozen, but could only grab two because the other 7 dozen egg cartons all had atleast one cracked egg. This turned a 10 second grab of egg cartons into a 5 minute ordeal. I didn’t actually leave the store for another ten minutes due to some of the difficulties listed below.
Earlier this year, I went to pick up a simple gold chain here. Arguable purchase, yes, however at the advice of another, and in a rush, I went through with my purchase. When I took the chain out of the box later that night, it snapped in two with the slightest pressure.
Aside from the two aforementioned product issues, there are major concerns with the cleanliness of the store, and customer service. Shelves are messy, they are understaffed, and serious language barriers exist between customers and staff when trying to check out, only multiplying the time before you can escape for a breath of fresh air.

This Kmart sucks: 1. It is bloody hot in there during the summer, 2. The employees are either stupid or not trained to deal with customers in a fasionable manner, and 3. The place looks dirty.
NOT coming back.

Worst K-​Mart store ever, with rude staff/​managers. Got a gift card for Christmas and tried to buy an Xbox at my local k-​mart. The electronics area was empty and the xbox were locked up. It took me 20 minutes to find someone to help me (finally after I waited in-​line for someone at customer service to help.) I would of walked out if not for the gift card. I asked about their return policy, the electronics employee was very rude and said I could not return the XBox after I bought it. So in response, I asked about what if the XBox was defective, guess what they answered. They said it is impossible for the Xbox to be defective and there is a 0% chance. This was unbelievable. The final straw was when they said they couldn’t get the gift card to work, they said they saw the balance but it didn’t work. What does that even mean? I first called the Manager, and the Manager let an employee make a purchase ahead of me when though I was there before her and after that even let the cashier clock out and switch cashier. And continued chatting with the employee before attempting my GC and saying it doesn’t work. Wow, do I have all the time in the world for you? Frustrated, I called the customer service line on the back on the gift card and the K-​mart GC customer service rep on the phone was eager to resolve it with the cashier and me to get the GC working. However the cashier needed the manager’s authorization and when the cashier called up the manager, the manager refused to help. Saying she can’t help me. How outrageous is that? Leaving me nor the rep on the CS line unable to do anything at all. The Kmart rep suggested me going to another k-​mart to go to another store. After wasting more than 1 hour, close to 2 hours at that K-​mart, I walked out completely disgusted by that K-​mart and my un-​used gift card.
I decided to give K-​mart another try at another location. So I went over to the K-​mart near HW66 (4080 Jermantown Road). The electronics person was there right on the spot and was helpful. He explained the 30 days return policy if x-​box was un-​opened and exchange if it was defective. The gift card amazing worked with no problems here and I was in and out of the k-​mart within 5 minutes.
I highly DO NOT recommend to go to the kmart on John Marr drive. You will be treated very rudely and they will make you wait forever, and in the end REFUSE to help you. You will waste time and and get the worst shopping experience ever.