CVS Main Store

Very unhappy with CVS at the local and corporate level.
Yesterday my doctor sent two prescriptions to this CVS. Within an hour I got a phone call from a robot that my prescriptions were ready. I was prepared to be impressed.
Early this afternoon (27 hours after the phone call that my prescriptions were ready) I visited CVS to pick up my prescriptions. Surprise! One of my prescriptions was in stock but had not been filled. Waiting. The second prescription was a special order. At first the pharmacy tech thought the medication had been ordered and would be in tomorrow, but some pressure on my part determined that the medication had not been ordered and would not be available until Friday (two days from today).
I spoke with the pharmacy manager who apologized but had no explanation for the robot phone call. She said she had no control over when the calls go out but that I was not the first to complain and that she had brought it up with her manager a number of times. I asked for contact information for the manager (who is apparently responsible for a CVS region). That person does not answer her phone and her voice mail is full (you think those two things are related?). Sitting through automated phone system *ahem* purgatory I finally got a person — not a manager — who assured me that she would make sure the regional pharmacy manager would be in touch with me within 24 hours. I’m waiting but not holding my breath.
No one was able to identify the manager of the missing in action regional pharmacy manager. No one seemed to really care. No one seemed to feel any sense of urgency associated with my medication. No one even asked.
I’m shopping for a different pharmacy and sharing my story. Twitter while I was on hold (20 minutes) with CVS Corporate. This Unilocal.Facebook tomorrow morning. I’ve contacted my doctor (a large practice) about my CVS experience. I’ll be in touch with my insurance company tomorrow. Any other media outlet I can think of (including ABC’s 7 On Your Side) is Friday.
After a phone call from CVS that my prescriptions were ready I spent an hour at CVS, a total of an hour on the phone with CVS Corporate AND i STILL DON’T HAVE MY MEDICATION.

That’s it! I’m going to open a drug store for my next career! I wish Annapolis had a terrific pharmacy. I dream of a polished store with the right lighting, fully stocked shelves, decent prices with specials every week to reward customers for stopping in, and randomness that could easily jump into the cart: say a birthday gift or a thank you card, or some extra make-​up that looks fun to try. But the key is the pricing and the selections. It would also be nice if the pharmacy had my prescription in stock or could at the very minimum tell me who had it in stock without us having to call every store nearby to see if it was available.