hhgregg

You have got to be kidding. There motto for this year is We help. What was it last year Can’t we screw’um and how. I purchased a computer and a sound bar. I was very pleased although I felt pressured to add on. 900.00 later I was out of there. One add on was protective soft ware. I am sorry but I never had to install every thing on a computer but I have never needed a basic computer before. The sales person made it clear that there was a thirty day return policy. But I was not returning I just needed Help. 7 days after the return date I return to the store because I have dueling soft ware problems the geek manager asked if i needed to save any thing I say I just want the soft ware I purchased in stalled so no just stop Mcaffee from taking over my computer. He takes the computer and says that will be about an hour. Great. While there I see a tv I would like to purchase I go back to the counter to purchase the tv and I see the soft ware I purchase still on the counter. I asked if the geek was going to re install the soft ware he says no do I have the install numbers I say no I tried to tell you that when I came in and you said you could reset the computer. I asked you did you need anything. Really you are the geek you could have and should have taken care of that. So now I need to return the computer and now I am not going to get any help sorry we do not take returns after 30 days even though you were not able to use the computer and I know that you could not use it. Really AJ Cowell. Game on. Do not shop at HHGREGG they do not wish to help you and don t care how much money you have spent in the past or future. This is not over.

We knew HH Gregg was having a sale on Dishwashers, so my wife and I decided to visit their Annapolis location. It was a rainy Saturday, the store was empty, so we had our choice of sales personel. Tom answered all our questions, and we purchased a unit. The delivery date was set for Tuesday, my day off, and they gave me the 3 hour window of 09:00 — 12:00. They called me around 09:50, and they showed up at 10:00.
Removal of the old went very fast, and the install went just as smoothly. Only problem the unit was defective and would not ‘power on’. The installers called HH Gregg and told them of the problem, explained to me HH Gregg will be calling to switch out the units.
I received the call from a person asking me when i would like the new unit delivered. I told them today. He then explained that it needs to be after Thursday. Why did you ask me when I wanted it delivered? I explained that I have no other time off for the week, and it needs to be delivered first thing Friday morn at 09:00. He said he would check and call me back. :45 minutes later I called them. A lady ansered, I explained to her the problem, she transfers me to install. The gentlemen told me that it was set up for Thursday. Thursday? Who set this up for Thursday? HH Gregg. Time to speak to a decision maker.
I called HH Gregg and spoke with the manager, Anton. When explaining my problem to him, he seemed indifferent, to my situation, which only infuriated me further. He was not sorry a defective unit was delivered to my home, and could not ‘guarantee’ a specific delivery time. I explained I took the day off of work to get this machine delivered, and I was only available after 4 on Thursday, and before 12 on Friday. Again he could not ‘guarantee’ a delivery time. To ease my pain, he offered $ 50.00 off the total bill; at $ 900.00 I just laughed. I asked that HH Gregg throw in the 5 year extended warranty for my inconvience, he offered only to pay half. I was furious.
I was able to make a very inconvenient schedule change for Friday, and had the new unit delivered on that day.
Riddle me this: What is worse than having a $ 900.00 dishwasher delivered/​installed only to be told that the unit won’t turn on, it is defective?
Answer: Finding out the unit wasn’t defective after all. The clowns who installed it, wired it incorrectly.
This has been reported to HH Gregg, and it has been 3 days. Have I received an apology for time wasted from HH Gregg?
NO
To add insult to injury, when buying our dishwasher we would recieve a $ 100.00 HH Gregg store credit, or $ 75.00 Visa prepaid credit card. We choose the latter, however, HH Gregg sent the $ 100.00 store credit card. It went into the junk drawer, until my wife had a brilliant idea of purchasing I tunes cards from them.
We went to the store to purchase 2 $ 50.00 I tunes cards. Quick and easy? No. The young lady at the cash wrap was having a hard time inputting everything, so she asked, what appeared to be a supervisor, for some help. The Supervisor ‘fixed’ everything in a manner of minutes, and out the door we went. Good bye HH Gregg we will never come back.
Boy was I wrong. The next day I found out that only 1 of the cards was activated. I called the store, and the ‘supervisor’ that was helping last night told me that she gave me the wrong card, and just come down and pick up the correct card. I asked for it to be mailed, she hesitated, then agreed.
Hopefully this will be the denoumont… actually I’m praying.
7 days later, and no gift card in the mail. Now we all know that mailing an item through snail mail can take 2 – 3 days, 4 tops. I called on the 7^th day, and explained to them, again, what had happened. The lady that picked up the phone told me she is going to check with her manager. A long moment later she came back on the line to explain to me that I will see my activated I tunes card by Wednesday.
These folks at this store cannot even do the simplistic task of mailing an envelope. How could anyone trust them with anything larger than that?
I received the card the following day, with an apology about the mix up. It was post marked the day before.
The latter part of this review would not be included if they took the time to take care of their costomers.
Bottom Line– GO ELSEWHERE, unless you like monumental headaches.

Our dealings with the Annapolis hhgregg were frustrating from start to finish. My mom and I went in there to look for a dryer and the guy who «helped» us acted like he would rather be anywhere else. He was texting and drinking soda while we asked him questions that he seemed unable to answer. Because we desperately needed a dryer we chose one. The sales guy was in no rush to help us and did not clearly explain their installation and delivery protocol.
The delivery was scheduled for two days later and we received a phone call to set up a time. We were given a time slot of 11:30 — 2:30. My mom had an appointment at 11:30 and asked the service representative if she could make a note saying that 12:30 — 2:30 would be the best. The lady on the phone was completely unhelpful and unwilling to make any adjustments on the time. She told my mom that she couldn’t do that and she would have to re-​schedule for the following day… just because she needed to be more specific about the time?!? Terrible customer service!!!
After this experience I know my family and I will never go back there. They were unaccommodating, inflexible, not knowledgable, and not even common-​decency-​nice!

Even giving this 1 star was hard for me but the site makes me give at least one. I will never ever buy anything from HhGregg again. I purchased a refrigerator and a washer and dryer with 2 pedestals. When delivered they were missing the screws for the dryer pedestal and said someone would contact me the next day, LIE!
I called them 2 days later and they were clueless about the issue said they needed to order the screws give them a week and they would get back to me.
I gave them 10 days. Never heard back. At this point I’ve been more then patient.
Called them again and went through this disaster again and they told me the same thing. This time I said no and wanted a solution now. The person on the phone, Sara, if she was a customer service person she needs to look into a new line of work. Was never allowed to talk to a manager, who i was told was Mark. They told me I could come pick up the screws from the store. I laughed. I was told I wouldn’t be able to do this install my self not to mention I’m 5’2 and 120 lbs I don’t think I can lift a dryer nor do i want to take chances on damaging the unit as I don’t want to have to deal with this store on a bigger issue. So they offered to take screws off a pedestal in the store and have them sent with someone to install it 3 days later. I waited for a ticket #.
I received a call day before delivery saying someone would call me to give me a 3 hour window between 6:30am and 8am. Day of delivery I never got that phone call.
When I called them they said they didn’t have the parts. This has now been a 3 week ordeal. They have lost my business forever I will pay more to go to places like Best Buy, Sears or Home Depot.
I am in the market for more appliances but there is no chance in hell me or my family will ever go to HHgregg and I will spread the word to all my friends and extended family as well.