Jeanie’s Salon and Day Spa

I went here for the first time, and the atmosphere was very pleasant. My stylist was excellent, I brought in a picture, and she cut and styled every hair exactly as it was in the picture. I would return to her anytime for a cut and style.

I do not trust my hair to any one, I am kinda picky! But I tried this salon to have a hair cut and color. My stylist was Katie. She was awesome! I liked the way she styled my hair and the color she picked for me is great! I loved it. I also loved the experience. Top-​notch customer service. I also had a foot splash for $ 35. It was not very satisfying. Just ok. But because I was satisfied with my hair experience, I give this place 5 stars!

Very rude service and unorganized. I should have read the reviews and then at least I would have known to expect unprofessional treatment. Now I know to expect a nasty gram back as well but the bottom line is people should know what to expect and business that provide services should know that customer service and satisfaction is number one. The only reason I would have gone here is because some one got me a voucher and even though it expired, I was willing to give it a shot… But definitely not after being treated so rudely on the phone — I can only imagine the treatment in person! Will definitely not visit and do not recommend! I canceled my appointment and will not reschedule!
Comment by Jeanie C. of Jeanie’s Salon and Day Spa:
Rebecca: you cancelled today one hour prior to your appt… you are the inconsiderate one.
Response: No one here has called you inconsiderate which is even more unprofessional of you! I HAD to cancel and when I tried to explain why you simply cut me off and said «well call when you would like to reschedule» — I said «perfect!» And hung up. You confused me with someone else and didn’t even think I had a voucher when you left me a message — there is no way I would reschedule after that rudeness!!! Perfect example of bad customer service!

I had an appointment with Tiffany yesterday. All I wanted to do was to color my roots. I even told Tiffany in the beginning, I don’t know you and I don’t trust you enough to get a haircut from you. She was so professional and nice and gave me great tips that by the end I had my eyebrows colored and a brand-​new haircut with my curly hair straightened. She did an amazing job. Color looks great, everything is covered. You may say, isn’t that how it’s supposed to be? You’d be surprised how many times stylists forgot to color the small hair in the front. Tiffany did it without me having to mention it. I asked for a long bob which was exactly what I got. She made sure that I was ok with the amount of hair to be cut off. Tiffany is great and I would recommend her any time. The only reason I give 4 points is because the salon is not upscale and some people may want that. Me, personally, I don’t care about it. I’d rather have good service and walk out happy than the fancy surroundings that add $ 100 to my bill.

Tiffany is amazing. She really knows how to do hair and is just great. I hope she finds her way out soon.
Jeanie was unprofessional on the phone and in person. Seems to have issues communicating.
This place is super small– it’s really hard to relax. I would not call it a spa unless you’re okay with a spa being a tiny room. I also think this place is over reaching. The hair cut costs are super high and it’s not in the best area of Annapolis. It’s not Forest Drive but it is in a small strip mall where parking can be a pain. For the prices they charge the ambiance/​location just doesn’t match. Again far reaching. Also the owner is not a hair stylist/​hair dresser (at least not to my knowledge). I’m confused as to why she owns a hair salon.
The walls /​wall decorations are awful. Downright tacky. Rarely do I even notice anything like that but the wall color is harsh. I would pick lavender or pale blue not the nasty blue color.
OH and I guess the unprofessional owner read this review and took the time out to look me up and said I was there in 1988 (I was 2 years old then… wrong person SAME name. Not the brightest bulb are we???) Just compounds the unprofessional attitude of the place!
This place is a mess. The owner is clearly an insecure mess.

I went to Unilocal to check this business out as I am looking for a new salon. So glad I did. While the reviews both pro and con did not sway me so much, as there are some of both, the comments of the owner toward the reviewers definitely made my mind up. Anyone who would give such flippant answers in response to unhappy customers does not deserve anyone’s business.

Although the atmosphere was not very spa-​like the service and massage were great! I was able to schedule an appointment for the next day for my LivingSocial deal. Jeanie and Steven, the masseuse, were awaiting my arrival even though I was a few minutes early and took me in right away. Steven gave me an awesome deep tissue massage, concentrating on a problem I was having and it seems have made a difference. I hope to go again soon!

It’s hard to own a small business but I think this place does great. They are reasonably priced and clean for the lost part. I own a spa myself so I am a bit judgmental, but found it quaint but cozy. For a small business it runs well and professional. The massage was great and it was quiet and relaxing. The location is on west street so sometimes traffic can be hard.
Jeanie keep going… you have a good thing going.

I looked around online for a good hair salon in the area and decided to go here. It is definitely a nice small professional place. I waited fifteen minutes to get my hair cut. The stylist did a good job. However I think $ 60 for a hair cut is ridiculous! When I went home to wash my hair I noticed she completely missed a piece since it was at least a quarter inch longer than the rest of my hair. Now fast forward a week, the salon called me to remind me of an appointment I «supposedly» had made. I said I just got my hair cut so I don’t need one and I didn’t make an appointment. She said yes you did I didn’t make it up and I gave you the card. She didn’t even check me out the hair stylist did. I found it rude that she talked to me that way. I’m definitely not going back there.
In reply to your comment: I find it very unprofessional everything you wrote. I did get my facts straight. $ 59 and $ 60 not that far off. I know I didn’t make that appointment because I would not want another hair cut in a week and I never in my life have made an appointment for a hair cut. You never accuse the customer they are wrong! I did give you three stars because y’all were nice, however with your comment, being very rude, and being very unprofessional you now deserve a one star.

I had purchased a groupon for a cut and color for 60 $ which is a great deal considering «normally» at this place it costs 130 $. However this salon is nothing to write home about. While it was clean, quiet for the most part and fairly organized the services were sub par. Jeanie the owner was there and was a bit unprofessional for someone whose job it is to make people happy with their style. She snapped at one of the workers who tried to help her and I didn’t like that. Overall my color was good however the stylist only added moose to my hair. Normally in a salon they add moose, heat protector, sealant, shine spray something, anything but not this time. I feel like I could go to a much more elegant place for 130 $ services and be pampered a lot better. Moral of the story if I didn’t have a groupon I probably wouldn’t return.
After below comment the continued unprofessionalism is evident. I politely gave my opinion which is what reviews are for…

Small Salon & Spa. Was a little worried when my Sister and I pulled up to the salon. But it turned out to be nice on the inside. The owner, Jeanie was very nice and the the staff very pleasant also. We both had 90 minute massages. We had Arlene and Steve. My Sister and I were both VERY pleased with our massages. I actually felt the service was worth the price!

Recently had a massage here because of the good Unilocal reviews. I don’t know if maybe they were having an off day or something, but this place sucks. First, when I scheduled they said I would be seeing a woman, but then of course when I get there they have me seeing a man. I honestly wasn’t comfortable with this, and should have said something, but I figured I’d see how it goes. Yeah, not so good. The room was SO old, not relaxing at all, they don’t even have a chair for me to put my belongings. Also, the massage therapists license was nowhere to be found, I looked in the room and at the front desk. Yup, didn’t see it anywhere. I’m pretty sure he wasn’t licensed.
They have you fill out a form asking a few generic questions before your massage, one of them being do you bruise easily? I put down yes. And I told the masseuse I didn’t need a deep tissue or anything that heavy. Well of course the next day I have bruises on my back. Why ask me if I bruise easily if you’re not going to regard that? In addition to all this the lotion smelled like old aftershave and the place in general just felt cheap.
Would never go back.

I arrived on time to my 11am appointment. Jeannie greeted me with a smiling face and kind manner. After asking a few questions for my file she lead me to Arlene, my stylist.
We talked about what I wanted and she was very excited to try my daring haircut of choice! Let me take this opportunity to say that when I walked in this place my hair was a hot mess of 3 different shades of bleached. Orange, white, and somewhere in between.
So commences the shampoo/​condition process. She made sure I was comfortable in my chair and that water (or product) didn’t get all over my face. After the conditioning she cut a general shape for my haircut. She «filled» my hair so the color would take and while waiting for that to set we discussed colors. Arlene was very helpful in finding just the right color.
After the color was finished she worked on the fine detailing and referred back to the pictures numerous times to make sure she got it just right. Now, when I walked in was not the ideal cut/​length to match what I wanted but Arlene blended all the too short hair in so that it looked like it belonged to the cut. She did an AMAZING job and I am so glad I chose to go here! Definitely plan to return for my touch up!
You can check out my Before and After picture on their Facebook page!
After —
When I went to pay Jeannie had all my products up front if I wanted to purchase any. Unfortunately, I couldn’t today but no worries! She has them stored in my file to purchase at my next visit!!!
**Note you cannot add tips to your card. They can give you change, you can write a check, or there is an atm in the salon**

Jeanie is nice; Nice small beauty salon on the busy street of West St. Christine is nice but the massage I received from her was just okay.

Let me start my review by admitting that I am a hair snob and am terrified of letting anyone touch my hair without watching them doing about 10 other people’s hair first and quizzing them on where they went to hair school, their favorite products, etc. You can imagine my reaction when my normal stylist had to cancel my appointment due to a family emergency and I was due to leave for vacation in just a few short days. I called around frantically trying to find another salon that used the same hair color as my regular salon to ensure that the colors matched exactly. After about ten failed Google searches and twenty phone calls I stumbled upon Jeanie’s.
I made my phone call to Jeanie’s on Thursday afternoon. I needed a full color at exactly 3pm that Saturday and they close at 4pm. I was expecting someone to laugh in my face but instead the phone was answered by a calming voice that belonged to the owner, Jeanie. I explained the situation and said I don’t even need a blow dry, I just needed the color before I left. She told me not to worry and that even though I had my formulation I would get a full consultation with my stylist, Lisa, and that they would like to blow dry my hair before I left so they could ensure that I was happy with the results.
I showed up about 5 minutes late, frantic and walk into complete calm. I have never been into a hair salon that relaxing in my life. There was no blaring music, no yelling across the salon from stylists, just light holiday music playing in the background and the laughter of the owner talking to a satisfied customer checking out at the register. Jeanie said hello, told me to take a seat and finished up with the customer before calling me back to the counter. She introduced me to my stylist and asked me if I would like anything to drink. At this point, I was still terrified. Have one bad hair cut or color job in your life and that is enough to scar you forever. Lisa was very pleasant and thorough. She discussed what products I was currently using at home and how I was styling my hair. I was taught a long time ago the importance of using salon quality products on your hair so I was already using a lot of what she recommended. If you are not a person who uses salon products at home — pay attention to your stylist’s recommendations — they are worth the extra money, especially the shampoo and conditioner!!! Yes, the stylist will make money selling you products but they will also extend the life of your color and make styling much easier.
Lisa used my same formulation, placed a barrier around my face to minimize color stains, and after applying the color to my roots placed me under a steamer. Once the color was processed she took me to the shampoo bowl. This is where I fell in love with Lisa and where most shampoo girls screw it up. In order to remove color stains from around someone’s face, you actually rub color on that area again. Color removes color — not shampoo, not water — those set the stains. After an amazing shampoo, Lisa brought me back to her chair and told me about the products she was using during the blowdry. We then sat in silence for the next 30 – 40 minutes while she dried my hair. Knowing it was well past their normal closing time, I never felt rushed. When Lisa was done, my hair felt like silk, there were no stains around my head, and I was more relaxed than I can remember being in weeks. The key to finding a good hair stylist is finding one who can tell when you want to chit-​chat and when you want quiet and that is exactly what Lisa offered.
When I went to pay, Lisa had left the products she used on my hair up front so I didn’t have to stare at the shelves trying to guess which ones she had talked to me about earlier. I happily paid for my services and made sure I grabbed Lisa’s card for the future. Not only was the salon doing everything «right» in my book but, Lisa was amazing. From our chats I learned she has over 18 years of experience. I would recommend her to anyone looking for a stylist in the Annapolis area. The prices compared to any other salon and the service was impeccable. Thanks, Lisa for easing my fears and doing an amazing job and kudos to Jeanie for creating the perfect salon atmosphere!
**Note you cannot add tips to your card. They can give you change, you can write a check, or there is an atm in the salon**

I was planning for an evening out including an opera at the Kennedy Center, and decided to go for an up-​do and professional makeup. I wanted something close to home, so took a chance on a new place. Jeanie’s. She was so flexible and welcoming on the phone, I was looking forward to it. What the salon may lack on the outside, it makes up for on the inside with energetic and friendly staff, and a salon I was happy to be in. I didn’t get to meet Jeanie, but Lisa did an absolutely magical transformation of my hair, and equally amazing airbrush and makeup on my face. And they really DO listen, like others say here, which is a blessing. When I left and got in my car, I saw a beautiful woman in my rear-​view mirror I haven’t seen in a looong time! I felt beautiful all night, allowing me to really enjoy my social evening and the opera as well. I haven’t tried them for further services, but based on this experience, I’d be pretty confident in doing so. I thought the prices a little steep until I saw the results.

I have a Living Social deal for here and was very impressed! Arlene, who did the massage was very talented and polite. They used a lot of extras, like warm sand bag type things to help relieve my tension. Also, they used oil instead of cream, which has a better effect. They went so above and beyond, that after my service was done, Arlene noticed my hair was messy. She insisted on at least brushing it for me (she is also a licensed hair stylist) and put it into a nice braid. She even offered to shampoo and blow dry it!
The owner, Jeanie, was a pleasure too. She set up my appointment with ease based on what worked for me, politely called me the day before to remind me and when I called her to let her know I was running two minutes behind, she was very helpful! She explained they allow for extra time in the schedule for incidents like this to ensure the client still gets their full time — how great! I get massages A LOT and that isn’t something most places offer or can offer, so was a nice surprise.
Yes, their prices are a bit high compared to other places I’ve gone to, but the extra touches are so nice and worth it.

What a ripoff.
For my first — and last — visit to this salon, I used a Groupon for a cut & color. The staff was friendly & pleasant, and my hair color and cut were fine.
The service left much to be desired.
–The stylist didn’t listen to my request for soft curls — instead using a flattening iron and straightening serum on my already stick-​straight hair — but that wasn’t the end of the world.
–The stylist was sloppy with the dark brown dye, getting a lot on my face, which won’t wash off for a day or two. My boyfriend has done a neater job when he’s colored my hair at home — and I usually have to prime him with a beer or two before I can convince him to dye my hair!
— For the entire two hours I was at the salon, I was subjected to the most God-​awful 70’s light rock, with the owner sometimes singing along. Think «Horse With No Name» — it was painful. I am hearing impaired, and had my hearing aids out whlie at the salon, and it was STILL drilling through my brain. I can’t imagine how loud and annoying this would have been for people who can actually hear.
— These were just annoyances. The worst part of this experience was the owner’s demand, as I checked out, that I owed $ 35 for a «deep conditioning» that I had never requested or been told that I was getting. My hair was shampooed and, as far as I could tell, conditioned as usual after coloring. There was no leave-​in or under-​the-​dryer conditioning offered, which might have tipped me off that additional charges woud be added to my bill. Nope — just a shampoo, rinse, condition, rinse as usual — and then a $ 35 charge??? Not only is it highway robbery as far as pricing (this is a cheesy hair salon in a dumpy strip mall, not the salon at the Mandarin Oriental) — but it is completely unethical to charge someone for a service that they didn’t request, didn’t approve, and wasn’t aware of receiving.