Zenscape Spa

Don’t go here. I came in for a 10 minute massage, nothing fancy, no groupon. The people were not friendly at all… didn’t even crack a smile. The massage itself was average. They focused a lot on my head and neck over my shoulders and back which was frustrating.
They did nothing to go «above and beyond» to make the experience enjoyable. No water, hot towel, etc. The worst thing about this place was when I went to pay, I tipped 2 dollars on a 12 dollar bill. The lady then got an attitude with me, pointed to a «suggested tipping sign» that said 3 dollars was recommended. I told her I didn’t know a certain tip amount was required and that I was only tipping 2 dollars.
If they want above average tips I believe they need to provide above average service. I was blown away when she pushed that sign in my face! So rude!

Avoid this place… Rude staff and no communication at all from the masseuse. Spent the whole time on my neck gwen I asked for shoulder work. When I went to pay, I tipped $ 2 on $ 12 for a 10 minute massage and was told the minimum tip is $ 3. Then the cashier pointed to a tiny sign behind a plant that she had to flip around to show me what the «suggested tip» is. I was a regular customer not using any groupon or other promotional deal.
Don’t tell people what they have to tip… And if you expect $ 3-​$ 5 tip for 10 minutes of massage time, then at least communicate with your clients.

I love this place but I’m a big fan of tenderizing the knots out of my back/​shoulders etc.
Here’s the deal, it’s convenient (in Annapolis Mall), the staff is pleasant and the ambiance relaxing. I have always used a Groupon (typically the $ 99 for three 1hr sessions) and I think it’s a good deal.
Know that each session will begin with a 20 minute Chinese foot bath (hot water and herbs soak), then it’s 40 divine minutes of a hot stone massage. If you use a Groupon there is an anticipated $ 20 tip per session but if you do the math each session equals $ 53 which includes tip. Not bad at all!
Seriously that’s a deal. I like the 20 min foot bath cause it feels good and kinda gets you in the zone to relax. And I love deep tissue/​pressure massages.
Groupon=$ 53 per session (inc. tip)!!!
The details are outlined when you purchase the deal too so I can’t understand why there are negative reviews.
Regardless, if you want a reprieve from the hustle and bustle, like massages and a great deal — I totally recommend Zenscape Spa!
If you want to really relax pop by Nando’s next door and have a couple glasses of Sangria before your session.

Please, save your money for another massage place!!! My experience was terrible! The beginning of the massage was me sitting in an uncomfortable chair with my feet in steam bucket for 15 minutes. The actual massage was painful and rough. Instead of using motions along the muscles it was more like I was a piece of dough being kneaded, and the motions were quick and abrupt and I was being moved all over the place. I was literally bracing myself for the next painful motion. The hot stones were TOO hot and I asked the tech to stop using them, and she said, «yes, yes, ok» and kept using them. Not to mention they were being used incorrectly. Not a fan of having rocks pushed into the vertebrae of my spine. During the massage the tech kept leaving to get towels and the hot stones and then left to put them back. I did not get anywhere close to the amount of time it should been, which is a good thing I guess since the massage was terrible. After I was done, the lady at the desk informed me I MUST pay $ 20 in tip. After the terrible service I received, that was not happening. I informed her of this and she proceeded to argue with me and then told another person that worked there that I was not tipping their «required amount». Funny how they could not understand English the entire time until it came down to them not getting the tip amount they wanted. DO NOT GO TO THIS PLACE!!!

Wow! Not for the faint at heart or babies! Went for a 20 minute head/​shoulder/​back massage. Definitely ALOT of pressure. So much so I was wincing and had to ask for it to be a lot lighter. When it was almost over she thumped my back so hard I wondered what I had done to offend her. I was a little put off by her setting a timer right by my head.
But, if you need a deep tissue work out, this is a great deal. Clean, nice beyond the lobby (directly across from Chipotle in the mall) and serene. Then, you get pummeled!

Great massage but disappointing experience. Went with Living Social voucher that was a gift — supposed to be 20min foot sauna, 20 min massage and 20 reflexology. The foot sauna is meaningless — didn’t get anything out of it. The reflexology was virtually non-​existent — a short head massage and a few minutes work on the feet. But the massage was great (although a little TOO deep for me) espcially the work with the hot stones — I loved that! But the problem is that you don’t get treated as if you are being pampered but as it you are being rushed. Everything is on a timer. I could have understood and accepted all of this — known what to ask for on a second visit, but I was so affronted by the DEMAND for payment of a $ 16 gratuity for using a Living Social coupon that I am certain I will never go back and will never recommend — quite the opposite in fact. They pointed us to a sign that says this payment is required when using a voucher but they never showed us this or mentioned it when we arrived. If the sign was even on the front desk at the time we arrived we were rushed past it. If they are going to impose this they should disclose it. This was a gift for my husband and myself from our daughter and I don’t believe she thought we would be treated this way. The really stupid thing is that I was about to give a $ 20 tip when I was told I MUST give a $ 16 tip. OK, so be it. I wonder what would have happened if I had refused. In any event, I will never go back and will not recommend.

great massage, rotten deal… being forced to pay a $ 16 tip to use my living social seemed extreme and unethical. If they want to impose something like that — it needs to be clearly stated on the deal. I will not be returning since I don’t like the feeling of being cheated out of money.

I bought a groupon for zen and went today. The experience was not what I expected. The reflexology part of the groupon was merely placing feet inside a bucket on a painful roller. I didn’t like the bucket and requested the massage only. I was taken to a room where curtains divided the space into three sections. I could hear everything the other masseuses were doing. After about 20 mins I got up from the massage table and left. Will not be returning there for sure. Hope this helps.

Do not go if you have a Groupon!!! You will not get an hour massage. And the reflexology is putting your feet in a hot basket with a roller at the bottom. And the icing on this unpleasant cake is that I had to give them a $ 20 tip since I had the Groupon so they actually end up charging you the full amount anyway.

Thank you for the above review. I was just looking at the Groupon offer and considering purchasing the three massage deal. I have started to look at reviews before purchasing unknown groupon deals. You just saved me money and what sounds like major frustration! I just had a massage at Malee in Fallschurch, VA and it was fabulous! I hope groupon fights for you to get a refund !!