Gerber Collision & Glass

My car was hit on the driver door so I took it to Gerber. The body work they did was actually good, but the window replacement not so good. First of all they used the wrong color tint on the window, it did not match the original. So then they had to take that off and put on the correct color tint. In the process, they scratched the glass. Also when opening the window part way, you can see the shoddy work, the tint doesn’t cover the entire window.

After having an accident in July I was referred to by my insurance company. They stated they were on some type of preferred list. Well it turns out the list means they can literally treat you worse cause your on the guaranteed money list, so they basically screw you over on all your values and get away with it. All they wanted to do was total out my car, so they did not have to deal with it making up things like soil-​age on the seats. The seats are black and leather how could they possibly soil? Everything simply wipes off with 409 and a rag. My insurance company really let these guys run the show which was really sad, because not only were they screwing me over they were taking advantage of the insurance company as well. They are blinded by the fact that they rather total out a car than fix it. Well instead of taking it to them I decided to fix it myself. After about 1500 dollars and some sweat equity it was back to normal. They stated that the job would have cost over 9k to fix the car. Just be warned, you’ve already read several bad reviews, and here’s yet another one. Not only will they take you and your car for a ride, they will damage your insurance company in the process. Stay away from these guys they do not understand how business works. Allen is the guy that is the worst stand clear when you see him coming. Their decision is final and the insurance company simply listen and move on. It might be time for a new insurance company. Pretty sad after 23 years of loyal service only filing one claim with these guys now its time to shop for new insurance that does not associate with Gerber Auto Body.

Just took my son’s car there after a friend replaced the bumper for me. We weren’t sure it was properly installed. It looked good but weren’t sue about underneath. I asked them to look it over and make sure it looked good. He took it back without hesitation and added some screws and checked it out and sent me on my way. I truly appreciate the friendly service and peace of mind he just gave me. Thank you for your kindness.

Dangerous business. Do not take your car there.
I was struck in anthem. Flat out other guy’s fault. He entered library parking lot doing 40 and hit me on wrong side of the road. Front to front.
It was Special Ed teen on learners permit. He got very upset and immediately ran to passenger side and confronted my 12 year old. It was obvious he had some mental issues.
His mother was apologetic but did not have insurance info. When I called later to get it, father went crazy. Demanded to see car before giving and declared he was not responsible for all cost.
He then called insurance company and got Gerbers phone number, my chosen repair shop. He called them several times trying to tell them not to repair the car.
Gerber so unprofessional, took his calls. I assured gerber he was off (and he was arguing with me and insurance company), and yet they changed their assessment based on his complaints. His insurance, so frustrated at his anger cancelled his policy.
In Gerbers rush shoddy job they did not check under car on a front end collision. Doesn’t that seem basic.
10 days later, while replacing my tire different shop, repair guy tells me frame is cracked and detached from tire and the only thing holding wheel on was a single thin rod. His face was in shock. It had to be welded right there.
I had driven probably 500 miles like that risking my children and any person on the road’s family.
Gerber is the worst, ran by fools.
Why they were taking random strangers calls unrelated to the customer is amazing.

I just got my car back from having the front end repaired. It looks brand new again. I was impressed with the updates on the status of my car and how thorough the staff was with working with my insurance and taking care of my rental car. I was also blown away with the kindness I was shown throughout the entire process. I would recommend them to anyone!