Able Hearth & Home

This company/​Steve are so unprofessional. On 11÷6÷15 I spoke to Steve and we setup an appointment to have my chimney swept on 11÷21÷15 at noon. During this conversation on the 6^th, I made it «crystal clear», that an appointment during the week during the times that the business was open would not work for my schedule, because I wasn’t interested in taking off from work. Steve understood that and suggested the 21^st as his 1^st customer of the day. I agreed. This morning at 10:11 am, Steve calls me to tell me that his tech is home sick in bed, can we do it on Tuesday? At this point, I’m very disappointed and I said «no» Tuesday won’t work for me. I said you had over 10 days lead time and you don’t have anyone else? He said, «I’m sorry I can’t help you», and hung up the phone! I was stunned at this lack of professional courtesy and just plain old bad manners. I tried to call him back and of course he let it go to the answering service. I just question, do you only have one tech? Is this a normal occurrence, and is this how you do business with a new customer? Why didn’t you «man up» and have a conversation with the customer that you knew was going to be upset by you changing their plans for the day an hour and 45 minutes before your company was suppose to be onsite? Like David B. commented, I guess because its fall/​winter time they’re making so much money that they blow off new business… I wouldn’t recommend this for anything. How much money would I’ve lost if I had taken off from work to sit around and wait on this situation to happen? No, their name is «MUD» to me. Please don’t patronize this company, or something similar could happen to you.

Disappointed — Called for an estimate to install a pellet stove where an existing gas stove was. Steve didn’t want to take the time to come out and take a look at the model or configuration options. Just said, «nope, can’t do it, there’s a fifty percent chance you have this situation and an 80 percent chance it won’t work, blah, blah, blah.» There is 100 percent chance I would have wanted it installed somewhere else or been interested in other options. Not often you find people not interested in at least trying to make some money… Well Steve, I was interested in other options and would have liked to discuss them with an in home estimator, but you must be making money hand over foot — so I guess you don’t need my business. Never mind, I’ll find somebody else.

These guys are great at what they do! Not only is Steve and his crew very friendly but they are also very knowledgable and know exactly what they are doing. If you have any kind of fireplace issues or work to be done then these are the guys you want to call and they are worth every penny.

Great store. Bought my Green Mountain pellet grill here and absolutely love it. Very friendly & knowledgeable people, good selection of all types of pellets for BBQing, supplies, rubs, and just about anything else you can want. I’ve been back several times so far to pick up supplies and always learn something new on every visit.
I REALLY like my GMG pellet grill, but they also sell all the Green Egg products & accessories which they tell me are very popular with the ‘traditional’ BBQ & charcoal crowd.

Was driving to Antioch’s Costco the other day and saw this shop on a corner across the street. My nephew had messed with my pellet wood stove and it jammed. Thought I’d wait till late fall to get it fixed but since I saw this shop, I thought «why not now?». So I popped in. The guys behind the counter were very courteous and helpful. I made an appointment for them to come out. With this weird weather, I won’t be surprised if winter comes early. I won’t need to worry now since Able Hearth & Home fixed the stove and gave it a «tune-​up» for the coming season. And best of all, they didn’t make a mess.
BTW, I was able to pick a nifty rib rack for my grill. They sell grills, as well as, pellet and wood stoves.