Bridgehead Shell

I live right down the street and this is the only gas station I end up going to. Never had any issues paying at the pump and getting gas. The pumps are never shut down like others. No issues and no complaints from me.

It’s a gas station. Gas is gas. I just don’t like the fact the prices are with car washes. Good place to stop before getting back on the freeway. Not much to say about this place.

The sign says gas is $ 3.45 but its really $ 3.65, don’t be fooled, go to the ARCO across the street.

Do not use credit cards here. The lady in the counter stole my second mom’s credit card and is using it. She told the manager and they said that it wasn’t their problem and needs to go to the bank to take care of it. Shady workers. Never trust them. Just don’t go to this gas station about it.

Carwash is terrible

My parents and I have been loyal customers to this Shell station for the 20 years we’ve lived in Oakley, and until recently we had had nothing but pleasant and good experiences there. Today’s experience, however, undid all 20 years of that.
My husband and I were heading up to Sacramento to deal with some business, and on the way out we stopped here to fuel up. While he pumped the gas, I went inside to buy something caffeinated for the trip. I picked out a 9.5oz Starbucks Coffee Frappuccino from the case, took it to the register, and waited several minutes for the one clerk working (her name was Ruby) to stop sweeping the floor to come ring me up. I was charged $ 2.14 for the drink (though it sounded like Ruby said $ 4.10 at first — her English really needs some work), paid, and left.
We had gotten on the freeway before I unwrapped the cap and saw a mold-​like substance around the top of the bottle, which prompted me to check the expiration date. The date was July 19, 2010. Yes, an expiration date of OVER one year ago on a product I purchased at 10am this morning. Needless to say, I did not open the drink or consume any of it. I called Starbucks to let them know this had happened, because I felt they should know someone was selling product that is over a year old, and decided to take the drink back when we came home.
We get back to Oakley at about noon, and I go inside the store to return the beverage. I tell the gentleman behind the counter (David) that I purchased it this morning, and show him that the expiration date is over a year ago, and tell him I’d like my money back. He says, «You could not have bought that here, because I do not sell that size bottle here.» I again say I did, in fact, buy it there, and show him the empty slot in the refrigerator case that it came from. «No, that is an empty slot for a can, not that bottle. You could not have bought that here.» (For those keeping score, that’s twice now that he has essentially called me a liar.)
We go back to the counter and I ask him to scan the item and see that it comes up in his system. «Of course it will come up, I sell that brand of product here, so yes, that barcode will come up in my system, but you could not have bought that here. (Three times.)
At this point I ask for the 800-​number to call his corporate office, and my husband walks in and tells David that this is a health code violation and that we can very easily get someone out there to go over the place with a fine-​tooth comb. Then the guy’s manager comes in, and when we explain the situation to her, she tells David to issue the refund. I again insist that he scan the bottle and see that it does, in fact, come up in their system, and with his manager watching he does scan it, and sees that it does come up as being $ 2.14.
At this point I requested that he apologize for calling me a liar, and my husband and I tell him that if he still doubts my having bought the product there he should check his security tapes from that morning. He goes into the office to do that, but gives up before finding us, and comes out to talk to us again. He begins an apology directed at my husband, who says, «No, you apologize to her.» David says, «Yes, her, too.» and my husband says, «No, you apologize to just her. You didn’t call me a liar, you called her one, so she gets the apology.» David got a look on his face like he was eating something very bitter and said he was sorry. My husband then informed him that he had lost our business for good, all because he refused to give basic customer service to a dissatisfied customer.
My advice is that if you find yourself needing gas or refreshments while passing through Oakley, go to the Chevron or Arco stations that are located across the street from this Shell.

Always competitive gas prices at this busy Shell Station. Nice friendly service in the foodmart. Clean restroom.
Located at Bridgehead Rd, right next to freeway (Hwy ¹⁶⁰⁄₄). Near Antioch Bridge, in Oakley.