CVS

Again they screwed up giving my husband someone else prescription this why I’ll drive to Walnut Creek

My son had 4 impacted wisdom teeth pulled and we went to get his pain meds filled. The lady was down right rude. She told me we would have to wait 2 hours because it is a narcotic. I told her she could call and verify with the surgeon but she just told me they are behind and it wasn’t going to happen. I asked to speak to a manager and the Pharmacist, I believe her name was Jennifer, who was far nicer than the rude gal said she just couldn’t do anything for me because she was behind; the rude gal literally laughed at me. Then, the rude gal told me they didn’t have his medication prescribed in anyway and laughed again. My entire family of 5 who have prescriptions there will no longer use them for anything; not even soap. The pharmacy is always behind and line backed up. They don’t care about the human being in major pain so I don’t care to support their paychecks any longer. Goodbye CVS.

No complaints, friendly staff and this store is pretty damn clean. They have a small selection of food but I can’t even take away a star from that because of all the other positives.

I like this place, regardless of what others Unilocalers are saying. Most of the time when I walk in, I get greeted right away. The store is pretty small so the aisles are filled with products.
I mainly come here for make up and having the cvs beauty extra care card is the greatest! I love getting the $ 5 bucks coupons & all the other 30% or 25% off coupons as well… They keep making me come back to spend more!

Went in for candy and smokes but for some reason CVS has decided to stop selling tobacco. At the same time my brother in law was going to grab some pomade and luckily opened the container to show me only to find that someone had already been using it, not cool. I did buy a pack of M&Ms which seemed kinda pricey but we had to go elsewhere for everything else. Not exactly the one stop shop you’d expect from a drugstore.

I’m only giving it 4 stars based off the Pharmacy. They’re so professional and helpful.
My first encounter with the pharmacy section was that I had a really sore throat and nothing was helping me. I went to the free consultation counter and a pharmacist came to my aide right away and directed me to some popular things people use to soothe sore throats. She was very understanding and sympathetic and I was so moved by her kindness and helpfulness! What she recommended didn’t work because my sore throat was more severe than usual (but she wouldn’t have known that), but she was still professional an did the best she could!
The second encounter is when I was calling around to different pharmacies in the area to get estimates for a prescription antibiotic I needed to be filled. CVS was the best price, almost $ 8 less than the other pharmacy I called (Walgreens). I truly appreciated that.
Also, they were having a vitamin sale. And at the particular time I needed some B12 and Vitamin C. Great price. It was buy one, get one free CVS brand vitamins! You better believe I hopped on that deal!
On another note, they also have some nail colors that other stores don’t’ have, which is convenient for me. CVS is a hit or miss basically, but it’s been doing well for me as of late. In the past, it was terrible, and maybe it still is, but I’ve found my niche for CVS: medicinal help and nail products. :)

I like this store, don’t get me wrong. But they’ve had more than one employee who I avoided when walking in. When I walk in, I generally have an idea of what I want, and it’s not that difficult to find most things. Overall, I just want to be left alone while I decide what I want. I’m not unfriendly, but I want a peaceful shopping experience. I get that managers stress customer service to their employees, but when you make a point to yell, «MA’AM?! MA’AM?! Can I help you find anything?,» I find that a bit overzealous. This particular lady would do that as I walked away from her down an aisle, and then loudly ask me AGAIN if she saw me in the store. I don’t need any help, or I would ask! Back the heck off! Not to mention the time I had to get a new ATM card because someone stole my info, and I had just a dollar or two less cash than I needed. She loudly said at the register, «That’s not quite enough!» No KIDDING. I’ve spend hundreds here within the year, I’m not broke and trying to spend my last check on some lotion and a lipstick! And then she says, «Oh! But at least you got $ 5 Beauty Bucks to spend next time!» STFU you overzealous, condescending hag. If not for that one rude employee (I’m not easily upset), it would be a better establishment.

More than once I was told my prescriptions would be ready in an hour. If they had any problems they would call me! Well when I went to get the prescriptions four hours later they weren’t ready and I did not get a phone call! They need to be better on customer service!

Convenient drive thru. But TERRIBLE customer service at this pharmacy!

I had a Care Card coupon for five dollars off a purchase. I took the coupon into the store and when the person was checking out my things I had the coupon in plain sight but he added everything up and ended the transaction. I handed him the coupon and he told me he had terminated the sale already. I told him I wanted to use the coupon anyway, so he painstakingly reversed the sale for every item, had me sign a refund slip, gave me cash back, ran every item through again and then I had to pay him with the cash he had just given me, so I could actually USE the five dollars that they told me I had already earned. One of the items purchased was a candy bar that was two months past expiration date which tasted rancid. Also, there is never more than one or two hand baskets available in the store, so I guess they don’t even want you to really shop there. This store is a mess. I won’t ever go there again.

Good selection ended service. Someone always says «Hi» when I walk in and I think that’s cool.

I’ll state right up front that I’m a loyal Rite Aid customer (not to mention it’s a whole block closer). So even though this place has been here for a while, today was the first time I’ve been.
I actually first went to Rite Aid, and when they didn’t have 1 of the 2 things I wanted, I decided to check CVS. Given the massive size of the building from the outside (it looms in the flat Antioch skyline like a corporate monster), I was expecting it to be a lot bigger on the inside. But it didn’t seem noticeably larger than Rite Aid.
The store looked relatively new (which is should because it IS) and was organized and clean. I didn’t explore too much because there were only 2 things I was looking for. What I did notice:
Pro: Each section of the medicine aisle is labeled with large signs so you could more easily find what you’re looking for. Cold remedy, allergy, etc. There were a few aisles that had this labeling and I thought that was a great idea.
Cons: 1) Their vitamin aisle is organized by brand rather than by type. I was looking for probiotics so I had to go down the entire wall to see all they had. It would be a lot simpler if they organized it by type and that way all you’d have to do is look at one small section and you’d immediately see what was available. The selection of probiotics, from what I could see, was subpar compared to Rite Aid.
2) Their baby wipes selection sucked. All they offered were bulk packs (I only wanted 1 pack) and not a very big variety either. Rite Aid offers both single packs as well as larger packs and their selection of both is much wider.
I ended up not buying anything and just went back to Rite Aid to get the single pack of baby wipes in the brand I wanted.
You might be swayed by the visual splendor of the CVS structure, but when it comes down to it, I think the modest little Rite Aid has more substance. Plus you can’t beat their ice cream!
Aside: did we really need a new CVS within half a mile of the old CVS (formerly Longs)? Who do they think they are – Starbucks?

Horrible and rude customer service.

This store is fairly new! You would think they should try to impress and attract customers who are used to going to Rite Aid! I am certainly going back to Rite Aid.
i went to this CVS store and wanted to return brand new swing cushions with original tags on. Unfortunately, I had lost the receipt. The cashier said because I had not bought them from her store she was not able to take them back. When I asked why she said she did not want to show a loss in her store. I asked if I were to take a store credit and spend it on something else how it would be a loss??? She said she did not carry them there so she would not know what to do with them! I went to their cushions aisle only to find out they do carry the same thing! So when I asked her why she lied, she gave me a blank stare! So she hesitated and with a horrible attitude gave me the store credit. I said «thank you!» only to get a grin from her! I take that back… I am not going back there and gave the store credit to my niece and asked her to spend it at the store near her. Horrible service! I have never heard of a chain store say they could not return their own merchandise because they do not want a loss on their books! I love my Rite Aide friendly store. I like to put positive feedback on Unilocal but this one had to get off my chest! Good luck growing your sales with liars working there!!!

I have been here two seperate times and have been pleased with great customer service. Beautiful store inside and out, lots of parking and good location.
The last time I went, 3÷1÷11, I had LOTS of coupons and the cashier, Eric was very patient while scanning. One of the coupons was giving him a hard time but he just entered it in without huffing and puffing like so do. He actually held a very pleasant conversation with me during the whole transaction which left me with a feeling that I would be doing much more shopping here.
Thanks Eric!