Keep-U-Neat Cleaners

I appreciate Maggie who greeted me at Keep-​U-​Neat Cleaners. I came in because I saw that they had same day service, and I needed to have my husband’s shirts dry cleaned as soon as possible. Unfortunately, I was three hours late for same day service, but, Maggie made an effort to find out if they could have my shirts done by 11:00am the next morning. (The normal «next day service» was 4pm pickup, if in by 10:00am.) They actually had my shirts ready by 10:00, which meant I could leave town an hour earlier. YAY! I APPRECIATE Keep-​U-​Neat Cleaners and Maggie for getting my shirts cleaned within a quicker than normal turnaround time. Thank you so much:)

I was stressing out because I stained my dress the morning of my friends wedding. They not only took my dress in right away but also removed the stains in a timely fashion. I received such great service and felt a personal touch of being cared for by a cleaning service I have never used.
I will definitely be coming back for all my dry cleaning needs!

First time for everything, I tested them out for wash and fold service for my son.
I should have researched the pricing beforehand (hindsight) but the clothes were clean… I have to give two stars becAuse the woman who helped me was quick and nice and managed to have the clothes next day.
But sadly — I won’t return as they are $ 2.00 per lb more expensive than the norm.
Manager should research her rates and as I’ve explained to the woman who helped me, if the manager wants to keep my business, she’ll call me to negotiate her pricing.
No call.

I’ve been a frequent customer for about 3 years and the only problem I’ve ever experienced was with another customer.
The owner is always personable and the staff is professional. 4 stars since there’s always room for improvement.

I was a little apprehensive due to the number of bad reviews, but decided to give this place a shot. Chose this place because of its close proximity to my house. Convenient drive through service and longer hours than most dry cleaners. Dropped off a large bag filled with suits and picked them up at their scheduled time. No issues whatsoever. Wth is everyone complaining about?

WARNING!!! The owner here is the same one as Discover Bay goes by the name of «MAGDALENA”(bad person) she will not pay you for your lost or damaged order! And oh boy do they make mistakes! They either lose it or give it back stained, alot of my neighbors and I stopped business with them due to lost pieces of damaged items, also your order will never be on time! To make the story short.. DO YOUR SELF A FAVOR AND DON’T TRUST THIS PLACE! go around the corner instead, I can not remember the name of the cleaners around the corner but there is some there!

My winter coat had a stuck zipper so we took it here to replace. They were supposed to call us back to give an estimate, and that took 1 ½ weeks. We finally got an estimate, and went ahead with it. They did give us a discount because the work took so long, but the new zipper was some strange double handle assembly and it was very difficult to zip. They would only redo the work, no refund. But their work wasn’t slow and bad to begin with. I will have them try to fix it but won’t be back.

I usually love this place because the service is excellent, but lately they have had some new people who have been screwing things up. The new people put the orders for the wrong day, and don’t get them done quickly enough if they do it on the right day (I end up waiting 15 – 20 mins when I was given a time to pick up). So if the regulars don’t start showing up soon I may have to look elsewhere.

This place is a joke pulled in to there so called drive thru today and sat there for 20 minutes no one ever came out to help me so i left and will never go to this establishment again

Horrible customer service. I had a high dollar order, dropped my clothes for a week got a call the day they were suppose to be easy (that I missed) went in that day to pick them up just to be told NONE of my order had been started and the owner requested the employee do an order in front of mine! I asked for a refund and my clothes and was informed they could not do it without the owner there! They told me the owner would fall me when she got in @ 2… it never happened I went in the shop @ 3 and the owner had been there… none the less they are around the corner from my new home and I will still drive to Brentwood for my alters and cleaning needs

We use them to clean our family restaurants uniforms. We have never had a problem and at times have gone far beyond what was expected including some free minor alterations. They will take good care of your clothing, tell them that Matty sent ya!

Oooh… Oooh… I love Keep-​U-​Neat!!! I have been going to them since I sat in a car seat in the back seat of my mother’s Mercury Zephyr… Uhm… that’s going back a ways… and I still go. I just have different seating arrangements now. =)
Keep-​U-​Neat Cleaners do the best job of any cleaner that I have ever gone to. I’ve never had a problem. I also use them for alterations, and they do an amazing job fixing my little oopses. They have a computerized system that works very well.
My two favs:
The drive-​through. You do not have to park, get out of the car and walk in to drop off and pick up laundry, they have this nifty drive through.
The service. The clerks at Keep-​U-​Neat are ALWAYS nice and pleasant, greet you with a smile even though THEY are the ones who have to walk outside to serve you. =) They remember your name and just do a fabulous job overall.
I heart Keep-​You-​Neat!

Look, I am fanatical about my dry cleaning. I clean and press most of my clothes through this dry cleaner, including casual «wash-​n-​wear» clothing like my jeans.
This cleaner is one of few which has drive-​up service, allowing sloth-​like entitled types like myself the luxury of handing over a lumpy bag of mixed clothes without ever even turning off the ignition (I know, I know, ack! the greenhouse global warming armaggedon). The service is warm and courteous, and Patricia makes it a point to remember your name and extend folksy niceties.
Another plus: they use a computerized system that does NOT require printing some cryptic serial number on all your clothing with indelible ink. Unless I am forced by the state to inventory my institutionally issued orange jumpsuit wardrobe, NO ONE should be writing tracking numbers on my clothes, no matter how inconspicuous. This cleaner does not mark up my clothes.
Lastly, they accept back your crappy wire hangers for recycling and do minor alterations in-​house.