Lowe’s Home Improvement

Good experiencia at this lowest, the service is very good, they help me in everything.

This store has poor customer service no one walks up to you and ask you if you needed help and

Well. I came in here to grab a few things to do yard work at the new house. Super excited. Get to lowes spent 20 mins shopping with no assistance when all of a sudden I’m engulfed with help from staff and security. Apparently I alerted their security team because of my… Eyes being placed correctly on my face or maybe my cleanly shaven beard. Couldn’t have been this brown I have. Nice. One star because I have to and zero money from me ever.
Cheers

Wonderful experience at this Lowes! Called ahead to verify they had the item I was looking for. Spoke with someone very helpful and they offered to hold the item. Once I arrived I was looking for a few other things, and the store manager Leroy was very helpful directing me to all the items on my list. I saw him interact with other employees and customers and was very friendly and helpful to everyone. He made my shopping experience more enjoyable and beyond average.

We never come to this Lowe’s because the Lone Tree location is closer to us. After going to the Lone Tree Lowe’s, we had to drive to this location to buy the dishwasher we wanted because this store had it in stock. We were helped by 3 different employees and they were outstanding! Sadly the only name I remember is, Lance. The first employee helped me find what I was looking for, after he brought out our dishwasher. He then walked us to the aisle were we needed to pick out extra parts, he could have just pointed us in the right direction but he didn’t. As we were looking at the parts another employee came over to help. He stayed with us while we looked at each part, gave us information and showed us what we would need to put everything together. Lance came by and started talking to us as well. Both of these men were very knowledgeable, friendly, and very willing to help. When we were going to pay, my boyfriend commented on how nice it was to come into a Lowe’s and have employees that actually are knowledgeable and not lazy. It was such a breath of fresh air coming to this store and having people be friendly and helpful. I wish I could remember the names of the other 2 gentlemen, but all three were awesome!
Thanks guys!
Emilee, Lucas and Charles (the wiener dog in the argyle sweater)

I really, really like this Lowe’s. Every time we come, the employees are all very nice and more than willing to help you find what you are looking for. On some visits, we have been asked by at least a half dozen workers how our day is going and if they can help us with anything.
Did I mention that they are pet friendly … not just service dogs, but any well behaved dog is allowed to accompany their owner into the store for shopping. How awesome is that? Also, they will price match AND beat the price (additional 10%) of any competitor with the same product.
There is this one grumpy old middle eastern guy that works in the garden area and he is the only person we don’t like to interact with. He is soooo slow and annoying with the way he talks to some customers. Be hey … I am not going to let this one bad apple take away from all the others who are kind and helpful.
This Lowe’s is a superstar!

Beware of female sales rep selling returns items as new. She must be too stupid to tell the difference.

I am really unhappy whit this lowe’s I went to shopping I did ask a question one of the workers her name is Michelle she had bad attitude she is not respectful with the customer she’s feel like the owner of the store, she should not work in lowe’s she should work for Home Depot
I never had this experience with any other lowe’s
I will never go buy stuffs from this lowe’s anymore
When you return stuffs and is the lady «Michelle «is at customer service don’t expect good service from her she have bad attitude !

Excellent costumer service, always smiling and prompted able to help you
Knowledge of products they are 5 star. But the garden department need improvement, the plants looks death, and not much options
But here still my first place to buy all I need for my house projects and recommend to all

Horrible customer service also close their business before posted schedule time. I have brought 2 complaints to their corporate and have had no resolution. Corporate has a manager from the store call you and their customer service is just as bad as their employees.

Today was not such a good day at Lowes. We like Lowes normally. We went to check out the girl acted like we were bothering her as she sat on the counter, as we approached the lumber area register. I said to my husband ask for a military discount if they have one & get your my rewards. He asked and it was a deep breath. Then she hit the total before we got my rewards & my husband said here is my rewards. Another breath, & reached over with an attitude to cancel to get our rewards. We were polite. I took her picture & she started to be nice. Never had anyone do this. Bad customer service.

Lowes is excellent. THIS Lowes is excellent. My analogy is this… Target is to Walmart as Lowes is to Home Depot (I refuse to set foot in Walmart). Lowes does everything right that Home Depot (& the Antioch Home Depot) do wrong. Excellent customer service… all the way around. Friendly staff… on one occasion I had my dog with me because he had a veterinary procedure. I can’t leave him in the car… the staff overlooked me bringing him in and everyone stopped to compliment him.
Recently, my girlfriend bought blinds… and the woman (I forgot her name, unfortunately) chose the exact company and style for us. They are the best ones that could have been chosen… and she immediately realized that we wanted her guidance. She had to stop what she was doing to help us… again, thank you!
Friendly cashiers and managers. Thank you Lowes!

I found just what I was looking for at a great price. And Trina the cashier was wonderful. Very nice and friendly. You should pay her more! I will be back.

I bought a electronic thermostat which broke in two days and my local Lowes’ were out of stock. Had to drive to this one to exchange it. As usual, no hassles, and customer service are always friendly even when you’re returning something.

I am only giving this store one star, cuz there is no, «No» star. This store lost a $ 2000.00 flooring job from me because there is no one ever working in the flooring dept. Once I sat there for ½ an hour. The bell to summon work was beautifully not in working order. I watched a parade of other customers go by asking me if I knew where Tarps were, or bath fixtures. I laughed and said I did not work here. I had ordered flooring, only to wait days and decide I should call the store, only to discover that they no longer carried my choice. When were they going to tell me? After receiving no help for the third visit, I went to a nice young woman at the customer service desk. I told her what happened and that I wanted my $ 45 measuring cost returned and I would go elsewhere. She called her manager and I am sure they wanted me out of there, because by then, I was tired after a full work day, and fed up. I will now only go to the store in another town. Brentwood I think. If Pittsburg store is underperforming and they cannot hire someone to work in every department during normal business hours, just close the store. Most of the few employees, are friendly and helpful. But this store should understand that employees not trained in flooring, plumbing etc. cannot cross cover those departments. So I took my job to Abbey flooring where I got a free measure and personalized attention. I could even see my product installed on their floor. Lowes by the way refuses to remove your old vinyl flooring. They wanted ME to remove divets made by my refrigerator installation. I was told to get a utility knife and cut them out. I stared in disbelief. Why of course I want to help them install my floor.
The manager I asked for did offer me 10% of a future purchase. But he gave me no card or anything so I just let it alone. I now have a gorgeous floor that was done start to finish, old floor removed by Abbey and new one installed in less than a day. I recommend them. You will be so happy.

We went to lowes today to purchase a set of blinds. Pretty simple stuff right? Wrong! First off I read some previous reviews on lack of staff? well this was not the case during our visit. In fact I believe staff members out numbered the customers, GREAT right? Wrong again! We tried to get the attention from every employee we seen, but they chose to look away and walk right past us. When we finally corner one down he is the most useless person there, he didn’t say more then two words to us and looked at his feet the whole time. We were just about throw our hands up and head else where, but here comes NOLITA to save lowes *for the lack of a better word* ASS! She walked right up to us and immediately answered all of our questions and then some. We didn’t go home empty handed and also felt good about our purchase, four stars all go to her and they lose one star for the rest of slackers.
If you decide to go to this location don’t waste your time with anyone else just ask for Nolita.

I like the place it’s very convenient location especially for a do it yourself guy like me but just not enough staff around to help out.

This Lowes is very quiet does not seem to have that much business. I love lowes but for some reason this location does not have enough employees to cover the floor. This has been the 4^th time I have showed up and no employee in sight. I can’t find anyone to help me and usually just walk out and drive to the Lone Tree Lowes. It gets frustrating

I have been price shopping for boxes around the bay and on the internet. Lowe’s has the lowest box prices by far. .67 cents per small box. Wow. They also sell other sizes but anyway you cut it their prices are lower than Home Depot and the local box stores. By alot. I have been shopping here alot more often now that I am more familiar with their stores.

Everyone here was SO friendly! I can’t ‘t believe how helpful everyone is when I go in. I know it’s Christmas time right now, but it’s literally the same great service EVERY time.
I used to work at Home Depot in college and everyone was always miserable and treated customers poorly. I did my best to rise above it, and it often times got me kudos but I always felt out of place there. Maybe I should have worked at Lowe’s???