Prestige Carpet & Upholstery Cleaning

Kendrick was great and did a fantastic job! He was on time, courteous, thoughtful and really took pride in his work. Our carpets look great! I will definitely be using this service again, highly recommend!

Friendly, professional, and my carpet is *sparkling* clean! This is the cleanest my carpet has been since I moved in 6 years ago! Thank you so much to Prestige Carpet & Upholstery Cleaning. I recommend them highly. Very reasonable rates as well.

My husband and I are very happy with the way our carpets turned out. All fresh and clean and protected. Ken, the owner and operator, was prompt and thorough and easy to schedule with via email. We will definitely use Prestige again!

A 5 Stars carpet Cleaning. Honest Company! I have 2 young boys and really needed a carpet cleaning asap! Kendrick did a fantastic job! Feels like a new carpet. I am very satisfied and will definitely recommend Prestige Carpet to my neighbors and friends.

Very knowledgeable in explaining carpet care!!! Carpets were definitely renewed and I was once again happy with my floors!!! Definitely repeat service with Prestige Carpet! Make sure you get an appt. as they get booked fast! Owner operated so the care behind the work shines through hands down!

Professional, friendly, and the job was completed beyond our satisfaction. Highly recommended carpet cleaning company. Really appreciated being able to coordinate the scheduling via text message.

I was originally so excited to use this company and found a great deal on groupon. I saw the ratings and immediately purchased. I called and left a message about scheduling an appointment. The following day I received a text– very unprofessional stating– «Morning. What city your in jen? How u hear about us?» I said where I live, and that I purchased from groupon. This must have been my mistake. He then responded with– «Were booking 2^nd half of february and beyond, if that work we can find dates for you»
I said oh wow that’s a month away I was hoping for something a bit closer as I have a new baby coming and I want the carpets cleaned before that. He text back «Were pretty booked. Established business of 7yrs and need at least 3wks ahead to book and get dates u want»
I replied back with 3 ½ weeks out date. He countered with the soonest date as 6 weeks away. I said wow that’s super disappointing I’ll have to request a refund and that I would be writing a review on how hard it is to get an appointment. Then he went over board. So unprofessional and what I would have written as a simple tip to call before purchasing as they are very busy is now a review about customer service. I can’t believe that a company that is so «established» has been able to stay in business with such rude people working there. Obviously they are to established to care about you. I have no clue who I was texting, never was there a name or introduction given. The lack of service was such a bummer as the did have a great deal offered. I will be taking my business elsewhere in preparation for our growing family, And I don’t mind paying more for a company that values their customers.

This is the second time I’ve used Prestige, and I’m always happy with how great our carpets turn out and the prices are amazing! Prestige’s owner Kendrick is easy to work with. I’ve found Ken very responsive to texts – sometimes it takes him a day or so to respond, but he’s always responded. He’s always shown up to our appointments on time, if not early. I’ll never have my carpets cleaned by any other company – I made that mistake last time when Prestige wasn’t available on the date I needed the carpets cleaned, and I regretted it! Ken also does a great job of educating me on how to keep our carpets clean. Prestige does fill up quickly, so be prepared to make your appointment in advance!

Very happy with my carpets! We had young pets that forgot how to go the bathroom outside when the weather got cold and I was worried our carpets would never look brand new again. Prestige Carpet was prompt and did a very thorough job. Wish I took before and after photos to post.

Never showed up for the appointment.
Got a text that they were going to be 45−50minutes late.
After 50min., no show.
Get another text 30minutes later that they will be another 30minutes late.
So I’m supposed to give up my afternoon to keep waiting for them? Why do they keep texting instead of calling and speaking person-​to-​person?
I’ll go with a legitimate business that knows how to communicate with their customers.

BEWARE– not licensed or insured and
not competent either!
You will get more (damage) than you paid for. Carpets worse off after… nobody deserves this… Save yourself from the misery and cost in time and damage

After waiting 3 weeks for my carpet cleaning appointment, the day finally arrived to mark one of my long overdue chores off my list… carpets cleaned… check ! Only to recieve a text message from Ken that his equipment had just broke down 45 minutes prior to my appointment… thinking to myself, awww man !! NO! I have an agenda to keep… carpets cleaned… TODAY…check !!
Ken kept in contact with me and reschedule my appointment for the very next day once he knew his equipment was up and running and capable of helping me complete my «agenda »
I arrived at my house a little bit after 2pm (my son let him in to get started) and Ken was already set up, shoe covers on, machine in place and ready to start on the carpets. He cleaned all the areas we discussed when I made my appointment. Instantly, I could tell difference in my floors… AMAZING ! Ken educated me on the importance of keeping my carpets cleaned at least every 6 – 8 months and left some information on carpet «101» He even cleaned an extra area in my house due to the inconvenience I had experienced the day before (NICE !)
So in the end, Prestige Carpet & Upholstery Cleaning lived up to their name… «Quality» service is what I recieved, not to mention my agenda is now completed!
Ken, I’ll see you again in 6 – 8 months !

This is the 2^nd time I have used Prestige Carpet! Ken is great!!! Very… Very knowledgable even left us some literature on up keep for out carpet! I contacted them via email and he responded very fast and set an appointment. The day of service I emailed to confirm my appointment and he responded right away! Prestige will defiantly be my go to for carpet and upholstery!!! He even left me clean slipper booties to use while the carpet dried!!! Thanks Ken!!!

What everyone else is saying.
Booked an appointment with them in March for May. Kendrick said they had nothing sooner, so that’s fine. Then came the appointment day and they didn’t even show up. No call, no nothing. When I contacted the he said somebody would contact me by the end of day. Nobody contacted me. These guys are scammers and I will be reporting them to the BBB.

DISCLAIMER: This review is only for the correspondence.
Kendrick was lightning fast with his response. I contacted him using their «Contact Us» section of their website. I also called, but their voicemail message is what prompted me to use the web. Less than an hour or so later, I received an e-​mail from Kendrick about date and location.
I like the speediness in response — very important to me!

Basically, what all the other one-​star reviews say.
Plus, I had moved all my furniture in preparation for this cleaning and moved my schedule around to fit Prestige’s very inflexible schedule only to have them not even show up. I called and emailed with no response. I got an email the following day from Kendrick saying they actually were there and left a card, knocked, rang the doorbell… total BS! I can’t believe the audacity to make up a blatant lie.
By some miracle I was able to get another company out the same day (Do It Green Carpet Cleaning) and they were super professional and I would totally hire them again.

Kendrick did a fantastic job. The carpets didn’t look so hot when I moved in but after two years of wear and tear, the entryway had some pretty dark spots. By the time Kendrick left, the carpet looked almost new. I got my whole deposit back on the apartment.
Four stars is only because it does take a while to schedule and he was an hour late. He’s pulling double duty doing the scheduling and the cleaning. He also texted ahead that he was running late which I appreciated.

A lot of text messages after we could schedule our appointment and few hours later he showed up at our place. My husband was mad because we had things to do and he would not respond the texts or the responses were not complete.
Carpet was not very clean in the bedrooms at the end and my stairs are still dirty. It took forever to dry.
So not using this company again…

UPDATE:
K.R. actually text me a nasty little message and proceeded to threaten me, telling me he’d come to my house and tell me everything in person. He then text my address to me. I filed a complaint at the local police department and will be contacting Groupon, for more than just a «credit». Truly don’t do business with Prestige. He made it personal.

Totally irresponsible and unprofessional company and staff. Do not trust your carpet, wallet or time with these folks. They are quick to schedule appointments but fail to actually show up or honor your time. I can only speak for the service, since apparently the whole actually doing the work you were asked to do is optional at Prestige. I should have checked Unilocal and read all of the negative reviews that seem to have a few common threads (customer service, ACTUALLY SHOWING UP, literacy, etc.), but I didn’t think about it.
Further, if you are barely literate, why would you choose text messaging as your preferred method of communication? It just makes you seem totally unprofessional and incompetent, which is probably not the first impression most customers want to receive. I understand only 99% of the U.S. is literate (as of 2014), but why do I always seem to end up in text exchanges with the 1% who should have been swallowed decades ago?
P. S. «K.R.», if you’re planning on sending me a nasty little message in response to my review like you did to other reviewers, you can have several seats. (Hopefully those seats are in an English class, so you can learn how to capitalize, punctuate and the important differences between «their», «they’re», and «there». Or any class, really, so you can learn the importance of work ethic and accountability. Girl bye.)