Sprint Store

Went to this Sprint store to ask a question even though I am not a customer anymore. Sales rep Chris Rule waited on me and he couldn’t have been more helpful and spent quite a bit of time with a former customer. No pressure, just really helpful. When I am ready to purchase or switch carriers I know where I will go and who will take care of me. Thanks Chris. Mree

The posters are taped onto the wall. The music is up so loud, how am i supposed to hear the employee talking to me. The girl told me to come up so she could help me, and the store phone rings so she answers, that’s 100 percent fine. But after she hangs up, she looks down to her phone and does something on it before looking up at me and asking what she can help me with. She seemed completely sweet, nothing against her, but you needed to play with your phone before you could help your customer? That’s horrible customer service. I’ll go to any other sprint store before coming back here. I don’t know how that place is even running.

Literally stood against a wall waiting to be helped for 45 minutes at 11am on a Sunday. That was bad enough but then I’m told I need to pay $ 150 to replace a cracked screen on a year and a half old phone with insurance. I understand it’s still cheaper than a new phone, yes, but that’s still ridiculous… especially when I had a screen issue before and it was repaired at the store while I waited for free. This time I need to file a claim and wait for them to mail me a «new» phone… I don’t need a new phone for a cracked screen that probably costs 10 cents! And even though I know the employees certainly don’t set these prices, having to wait almost an hour just to be told that bs thoroughly pissed me off.
I found a guy on Unilocal that can fix it for $ 85… insurance already cancelled.

This store is a joke. Most unhelpful people, employees don’t even make eye contact or try to help.

Their customer service sucks… I went in to ask about other plans and the guy was talking to his friend on the phone and didn’t say anything until he was off. Thn he had a slight attitude. I didn’t care to voice my issue at that point so I walked out.

Ive been to this sprint store a couple times. I love the customer service and how welcoming the whole crew is. I went there to upgrade my phone with a gentleman named Jose, he provided excellent customer service he was very friendly and professional. Then i lost my phone and returned to get a new phone a young lady named Tiana helped me she was great too. i have to say the manager introduced himself and was so nice. I only go to this sprint now. I recommend it to all my friend’s and family =)

BEYOND a 1 star. I am still trying to fix a $ 1200 bill calling the store manager, customer service countless hours on the phone and I’ve done nothing but repeat myself with no action from these guys! Too much issues to write I’m tired for gods sake do your homework go elsewhere otherwise you will be dealing with nonstop mess as I am!!!

Tommy is the best! My boyfriend just bought his phone and had trouble getting it working. Tommy was sincerely helpful and hospitable. The ambience of the store is extremely peaceful. All the employees there are super knowledgeable and friendly. You definitely have a great staff and for every problem we ever have in the future we will always attend your store. Thank you!

Came in as soon as the store opened at 10am. I came here to buy my dad a new phone for his birthday. We were never greeted to begin with. Theres no way of telling who walked in first, completely unorganized! The store was absolutely filthy! Seriously, just vacuum for 5 minutes. The store manager looked pissed the whole time. Nobody acknowledged us the whole time! This store definitely needs a positive change, very disappointing.

If I could I would give this store a –1. Customer service was terrible. Waited 15 mins before someone even said a word to me. Then went to upgrade my phone and was told I needed to upgrade my plan. The plan was 30.00 cheaper but they were going to charge me 27.00 more per month for my new phone. The phone cost 250.00 but the tried to sell it to me for 58.00 + 27.00 a month for 2 years. total would have been 668.00. That’s not a deal! they will rob you. make sure your do the math before signing anything. FYI manager just sat there playing with his phone. what a joke!

I’m soo glad I’m finally done with sprint !!! I’m here as we speak and we’re being ignored ! Like does it take 15 min to pay a phone bill ! Ughh it’s like this at every sprint store there so lazy to help you out ! Not to mention there phone and internet service ! It’s as slow as there workers are!!! They deserve 0 stars but I’m forced to put one

My older kids went there to get a new cell phone and was promised a 50.00 rebate, but when the time came to get it, the ones who said they would give it (since they did not get it) denied saying any rebate would be given! I cannot believe they LIED to get business and I told my older kids to cancel their service with them! They kept going there and were given the run around to call this number and that number without any results! BUT the one thing that made me mad is that they LIED to their faces and TRICKED them into getting the service. Otherwise they would have stuck with AT and T! AT and T gives the BEST service and I had my phone there for years, but the older ones wanted a cheaper service and to try Sprint which ended up to be lousy customer service that cheats customers! I will never go to Sprint-​AT and T has always been professional and gone the extra mile and negotiates with you-​always happy with At and T customer service!
Note that i edited to add-​now that they are locked into the service-​they have dropped calls, don’t get their text messages from other people (somehow it disappears or never get it, don’t get service in regular areas that they got with At and T and it is not like it is in the boonies or something. They are very frustrated with their service and can’t wait til their contract is up and change the carrier-​probably back to AT and T!

This store is awesome for an upgrade. In the store they realized my microphone was not working and they fixed it for me. They could not be more helpful.

These guys rock!

This is by far my favorite Sprint store to go to. I have had a lot of phone problems in the past and since this is a service Sprint store I always receive great customer service and the problem is fixed quickly and never happens again. For example today I went in at about noon because my phone was not turning on and the battery symbol kept recycling, and was helped relatively quickly, even though there was a lot of people in there, left my phone with them and not even and hour later it was ready to be picked up and the phone was good as new. They by far are the friendliest Sprint store I’ve ever been too. Whenever I come in I feel very welcomed and always have a good laugh with them. Definetly recommend this location :)

Took my wife to replace her Palm Pixie for an iPhone today, didn’t even receive a hello when we walked through the door. 2 salespeople and 2 groups of customers already waiting. After 10 minutes and no attention, we walked out. I’m sure Sprint prefers customers to purchase phones online since it requires no CUSTOMER SERVICE. FYI, I used to work at Nordstrom, so I’m not complaining to complain, I am complaining because customer service is FREE and the R.O.I. is totally worth it. After being a Sprint customer for 10 years, I think it might be time to switch.

Judit’s iPhone is with Sprint so we went to the Sprint store to ask what would be involved in using it on our impending trip to Ireland. The person who «helped» us said that maybe the best bet would be to buy a prepaid sim in Ireland and temporarily replace the sim in the phone. She tried, unsuccessfully, to find where to access the sim on the phone. I was to find out later that she was unsuccessful because SPRINT PHONES TO NOT HAVE A SIM and they simply cannot be used in Europe. It amazes me that a Sprint employee would not have this basic information.
A while later Judit tried to e-​mail me a video of me playing bodhran but the file was too big. We went back to the store to find out how to get it from the phone to our computer. This associate said that we just needed to hook the phone to the computer via the USB cord (right so far) and upload the file to iTunes. That sounded nuts to me, why could not we just transfer it to our HD? Well we connected the phone to the computer and by golly, the iPhone looked just like a drive to the computer and a simple copy and paste moved it over.
The two previous reviewers have mentioned Cory as being great. We did not have a chance to find out but if you go there I suggest you stand in line for him.

Cory’s the man! Everyone there had GREAT customer service. They’re a repair shop as well which is why I was there.