Sutter Delta Medical Center

I am a Sutter employee. But let me say it is time for them to start a job fair. There are way too many old women working. I wouldn’t have an issue with it if they had nice customer service. some of those older women are very snooty and nonsensitive. I hear them gossip, I hear them talk about how bored they are on the job when they think no one is listening.
I was mistaken for a man by a doctor. Lastly the lab needs to hire a receptionist. I went in on the weekend and the lady who drew my blood was the reception and drew my blood at the same time. She looks very overworked with no support that’s a mess. Sutter it is time to make a change.

This is a review for the lab. I had my doctor fax over the lab request. When I arrived the girl said it wasn’t there. I called my dr & they said they sent it. I informed the girl that it was indeed there. She than she actually looked for the papers & sure enough there it was the 3^rd sheet she looked at. During the entire process her personal phone was next to her going off. She kept checking it & texting. The gal that did the actual blood draw was very good. Than the nightmare really began. These blood tests were to adjust my thyroid meds. 2 weeks later the results aren’t at my doctors office. We wait another week, still nothing. My dr calls them & they refuse to give my doctor the results because he isn’t a Sutter doctor. WTH? They knew that when they got the paperwork PRIOR to the blood draw. They are a preferred lab for Aetna. Not all doctorrs are Sutter. I than tried to get the results myself. I called 3 times a day for 4 days. No one ever answered the phone. I finally called the main number & spoke to customer service [she was awesome] & left a message for the person in charge of all the labs. She never bothered to return my call. Now I know why the labs are incompetent, they take after the lady running them. I called the lab over & over & over & just let the phone ring until someone finally answered. The gal refused to give me the results stating they could only be given to the doctor!!! After I told her I was going to shove a lawyer up her $%^#@ did she finally agree to fax the results to my doctor. 5 weeks to get results to a simple blood draw. I will never go there again.

From the first greeting at the front desk, to the nurse, to the dr I had the best experience with the urgent care tonight.
They were quick, efficient and very friendly.
I am impressed by the staff’s ability to be so thorough with minimal wait time.
Dr. Gale was fantastic. She had a great «bedside» manor, listened and addressed my concerns.

Sutter delta is by far the worst emergency room period… Went there and all they care about if giving u a script and sending u on ur way… Went to John Muir a day later and got the right treatment … Not just a prescription… Go John Muir… Sutter can suck it … I wouldn’t have even giving one star if I wasn’t forces to

I wish I could give –1 star but it would not take it.
my advise: if you wish to die, go to this place…
I took my wife there who was bleeding badly and in mega pain.
it took them a while to get her in because, ofcourse, they need to see the $$ first… after running both insurances thru (we have double insurance), then they took her in.
making a long, very scary and sad story short:
the attending Doctor (who happened to be no more 27 – 28 years old) told us everything that we already knew from our primary care physician. infact he just read everything from the computer screen… helllloooo…we are here for you to diagnose the problem and actually do something about it.
all they did was, to get a CT scan (which was done already but they didn’t want to see the results) which equals to $$, take more blood (which was done already the same day at the Doctors office) = $$$, hook her up to I.V. just for dehydration = $$$, gave her a morphin shot = $$$$ and never asked if she is allergic to it !! and so on and so forth …$ 18K and 5 hours later, they sent us home and said «you need to see an specialist next week»…what ?? then why am I paying you ???
so we went home while she was still bleeding and in pain.
we ended up at the E.R. at El Camino hospital in Mt. View and what a difference.
they immediately hospitalized her and infact, 3 different admitting doctors had the same comment «why did they not hospitalize her 3 days ago at sutter delta??»
so she was in the hospital for 5 nights and she is out and doing much better now.
here is the interesting part:
I contacted their what so called risk management/​patient care specialist… she listened to everything I had to say and ofcourse, said that she will get back to me.
I just received a letter from her… a generic letter that I am sure they send all patients with concerns, basically saying that their clinic director, who happens be a doctor as well, reviewd and disagreed with our concerns and feels that the E.R. personnel and attending doctor did the right thing… here is the question:
where is this director? which city/​state or even country?
did he ever see my wife??? NO
did he ever examine my wife? NO
did he just look at the test results??? YES
is he covering up for his people and place of business ??? absolutely
has he ever disagreed with his staff/​doctors? Never or he would be OUT.
now the sad part of the letter:
” our Doctors are contracted and are not the Sutter Delta employees”…what the heck? why wont anyone tell us before hand ??
” so if you have any issues with the attending physician, you must contact his/​her firm” whoever that maybe and we all know where that would lead us !!!
now the funny and last paragraph of the letter:
” would like to make payments or are you paying in full?“
having said all these… go there at your own risk.
I would not enter this facility, even if I was dying in the parking lot

I brought in my Grandmother to the emergency room today as yesterday when we were here, she was diagnosed with pneumonia. Her symptoms have worsened and we had to bring her back. They said they are full and no beds available. We are now going on 2+ hours in the waiting room at the ER waiting for a bed for my Grandmother so they can see if there is anything wrong with her. She is so fatigued from the pneumonia that she can’t keep awake and I’m worried she is going to fall out of her chair. It’s past 1 am and we are still waiting. This is ridiculous.
If you have an option of which emergency room to go to, do NOT come here!
Go to John Muir in Walnut Creek. If I would have driven another 20 minutes we would probably be admitted or back at home in bed by now.

Such a nice staff. I’m here for my sisters surgery and every single nurse or other staff member has been super accommodating and friendly. They gave me a time frame of the surgery, I was able to wait with here before surgery. I’m able to wait with her after surgery as well. I need to get sutter health.

This hospital honestly doesn’t even deserve one star. It is so frustrating to know if God forbid something life threatening occurs thus us the place I have to go to. I have been here a total of 3 times and left the first two times because honestly they stick you in a room and forget you. Today I’m here because my adult so. Wanted to come here. Not because I wanted to come here. So here I sit for 2.5 hours being told my son is next but watching the doctor go every where else. I will never come here again.

I am writing this review as a visitor of a family member and want to give my insight on the perception of care. The nursing staff in general were mostly rude and evasive. My family member had an urgent surgery and we (the family) were not kept up to date on any of her condition going through the surgical process.
The surgical waiting area was not occupied by any staff to assist us– there was only a sign that said to ring the doorbell for assistance, we did ring it but no response. So we just sat, waited and wondered.
After the surgical procedure, the doctor did come and speak to us briefly (kudos to him) and said someone would be out soon to allow us to see our family member. This was not the case, over 1 hour had passed and still no update or visit to PACU until they were ready to move my family member to the floor. When I was allowed to PACU, she was the only patient in the entire department-​it was the end of the day. I assumed they may have been overwhelmed and couldn’t update families but this was not the case. The PACU nurse was less rude but more evasive, no eye contact or bedside connection. And we were off… on our way upstairs to the second level of terrible.
Upon arriving to the patient room, they parked my family member in the hallway in an attempt to ‘find her nurse.’ While I was standing beside the stretcher, awaiting the nurse I was approached by another nurse ‘Victoria’ (per the badge) and was told that I could not stand here, «there is not enough space.» Not once was I greeted or acknowledged as a visitor or potential customer. Not once did she introduce herself, luckily she wasn’t my family members nurse. She said, «go wait in the waiting area and I will come and get you!» I complied with the request and she never came to get me.
I could continue to go on and on but it’s not necessary. If you are looking for a place to have a surgery and you have choices– DO NOT GO HERE, it was a mistake.

Worst experience my husband has ever had with a hospital. He was referred to ER by Urgent Care for an MRI. ER Dr refused to order the MRI; walked out in the middle of him answering a question she asked; absolute pathetic unprofessional staff; ER room was filthy; no resolve to his medical condition; he was unable to walk & they refused to provide any type of medical appliance such as crutches. Never again will he ever have anything to do with Sutter Delta.

My father was hospitalized last year. It took me a while to write this review. First of all, the ER was on lock down for a gun shot wound. The wait was very long. The staff were not very nice and the physicians were all in a hurry. I will not write details of my fathers condition because it’s personal but I will say to AVOID this hospital at all costs. Go to john Muir or even kaiser if you have to. Among the medical community this hospital has several nicknames like Sudden Death or Slather Delta. Worst of all I hear the administrators of this hospital are pure evil. They hire LVN’s medical case managers to push their doctors to kick patients out early so they can save money. I would rather go to a county hospital than this private so called hospital. If you love yourself or your family drive an extra 30 mins and go somewhere else.

To begin my story I must say that I’m a nurse from another Sutter facility and with them knowing that in the ER, you would think courtesy for fellow nurses… but does not apply here. My check in nurse wanted me to sit in a chair and wait to be seen because she determined that I «looked fine» so I didnt need a bed. After giving her my symptoms which were…
1. I have been unable to walk even to the bathroom, the last few times I had to crawl.
2. I’ve been vomiting for 2 days.
3. I am confused and mixing up my words.
4. I can’t text because I can’t function properly mentally or physically.
5. Having shortness of breath.
6. I was having heart palpitations.
7. No appetite for days.
8. Dizzy and blurred vision
9. My feet had swollen badly
These were just the more serious symptoms I was having, but the first nurse wanted me to just sit up because I was fine. So after i insisted for a bed to lie down which i was given a bed. The gentleman who wheeled me to my bed and helped me in bed because remember… I can’t walk!!! Which I was walking fine just 3 days ago prior to this incident. The gentleman technician was very nice and very helpful and I really appreciated him so very much.
So it’s now been 5 hours. I’m still vomiting and I haven’t seen a doctor and my friend is asking about when Im going to see one or if the nurse is going to come and check on me. The nurse came in and he said they were really busy right now and had to take care of more critical patients first. I told the nurse I feel like I’m going to die. He said I was going to be fine and he would be back. He was very nice, but nice was not helping me when I felt like I was dying.
It’s now seven hours in and the nurse comes in and says I’m next. The doctor will be here soon. About 45 minutes later I tell the doctor my symptoms. He orders medicine for my nausea and labs.
Then all of a sudden… There are 3 nurses and 2 doctors in my room hooking me to the heart monitors. The doctor is ordering an IV right now. They call in the cardiologist to do an echocardiogram. All of a sudden… I’m «critical «now not because of my symptoms and not because I said I was dying, but because my lab results showed a critical low level on many of my labs… one in particular they were worried about was my very low potassium level. The doctor said he had never seen a potassium that low in someone who was alive.
It’s shift change and they give me back to that insensitive check in nurse. She had to restart my IV, but couldn’t. I needed to use the bathroom and she put my side rail down (because I already had a bedside commode) and left. I called her back which took another 10 minutes and I told her I needed help and she made a huffing sound. I felt humiliated and it was already bad enough that I’m feeling terrible and nearly died today, but now I have the most insensitive nurse. I confronted before they sent me to the unit. I told her I don’t know what I did wrong or why you are treating me in this manner… or if you’re just having a bad day, but I know you know I’m a nurse because you had to break the glass (special thing to do to chart on patients who work there or VIP… etc.). If this is how you treat me then I am sincerely worried for your other patients. I told her I wanted a new nurse prior to going to the unit, but I was getting close to being transferred and I asked that she just did not return to my room.
The unit was great with very nice staff. The step down unit was the same. Very pleasant nurses, doctors, secretary, cleaners, dietary… all multidisciplinary teams were great after leaving the emergency room… so if you get past the emergency room at Sutter Delta you will see a difference in the staff. But I was really applauded and embarrassed by the care in the EM room.
That’s why it’s hard to rate the facility. ER deserves a 1 but the rest of the hospital deserves a 5. But I’m alive and they did eventually save my life… I just don’t want it played around with. :(

The worst emergency department. The doctor’s on staff in the ER are cruel and quick to judge and make a very cruel assumption that you are there seeking narcotics. I’ve unfortunately had to be seen in this awful hospital. If your in extreme pain and need treatment dont go here! The doctor’s are mean! Ive been here 4 times and every time I’ve had a very careless cruel doctor. I was nice enough to give this place my business 4 times and still I am in disgust. Plus the hospital is dirty and the only staff members that are kind are the nurses.

Aside from the fact that I didn’t have to wait very long in the waiting room, this has got to be the worst hospital service I’ve ever received (and I’ve been to a hospital in Krakow Poland). Not only did they not draw any blood, or run any diagnostic tests for my extreme nausea and excruciating back pain, but when the Dr arrived, he hardly looked at me, asked me a few questions and then said I had GERD. To make matters even BETTER, he then prescribed hydrocodone. As someone with a long history of pre-​exisiting stomach problems, including acid reflux, or even just being diagnosed with GERD, hydrocodone is the last thing you should be prescribing. I never received any sort of medications intravenously. I just got malox and sent home with the prescription for hydorocodone. Despite the fact that I knew I shouldn’t be taking such a strong painkiller because of my stomach, I did because the back pain was so horrible. The only thing that can make being in that level of pain worse, is the incredible nausea the hydrocodone then resulted in.
Now, as far as how their billing department is… total garbage. For being seen for 5 mins (or less) by the dr, no IV, and crappy patient treatment I was slapped with an almost $ 1400 bill (after insurance) not to mention the bill that the dr sends out separately for their services. I moved back to the state of Arizona and have been unemployed and therefore unable to pay my bill for the past two months. So, wanting to at least let them know what was going on, I called the billing department. The woman was so incredibly rude and disinterested. I wanted to make sure they knew that I had a change of address and then asked about whether or not I was being sent to collections. She told something to the effect of «we don’t hold your account» (wtf?) And then I asked, well can you give me any idea as to when I’d be sent to collections. Her response was an incredibly rude and drawn out sigh as she angrily typed to pull up my information. She had absolutely no compassion or interest in my account.
On the whole, I would not ever recommend this hospital. They are so inconsiderate and patient care is apparently not all that important.
I did visit on one other occasion due to a work injury where I sliced open my thumb with hair cutting shears, and that was straight forward, they stitched it up and sent me on my way and obviously I never had to see the bill.

You get in fast, friendly and they listen. Unlike my former medical place that claims in TV commercials they do but can’t deliver… Sutter does what the other place states they will! Wish I switched sooner! Been here 4 times, urgent care once and ER once as well. Great experiences every time!

From the moment I walked up to registration the clerks had attitude. They couldn’t find my packet to help register me in for my procedure. The lady was rude about it and made it seem like I didn’t know how to spell my name. Kept asking if I was sure I spelled my name correct & if I was at the correct hospital. After having another clerk help her find my packet that was behind another patients packet she than took me to her office. The medical clerk seemed to have a problem with my choice on wanting to make payments on my $ 900 procedure. She kept saying, «You know you have to pay something, you can’t pay $ 50 atleast? If you don’t pay they will send you to collection.» After I had already told her I’ve been placed on disability and was unable to pay $ 900, she still pressured me with attitude to pay for the procedure. A procedure that I had scheduled 2 days ago which for sure didn’t give me enough time to get that amount of money since I am on disability for a month and haven’t received my money yet. She called in another clerk and the lady said the same thing. I KNOW I’M GOING TO HAVE TO PAY, I GET IT, I’LL MAKE PAYMENTS!!! These ladies have a lack of hearing. I was extremely pissed off cause they weren’t wanting to bill my insurance, as if it was a problem to them to do that. After taking 30 minutes for them to finish my paperwork and accepting the fact that I was going get billed for my services they sent me on my way to where I had to go.
The technicians that helped me during my echocardiogram were the complete opposite. Super nice, quick, they were kind and helpful, knew that I was a little nervous and they helped in keeping me calm.
My overall experience was ehhhh. I prefer John Muir but unfortunately my doctor had to send me to Sutter Medical for these procedures and I had to accept in doing them at that hospital.
I want to only thank the technicians not the clerks!

Updating my review based solely on the fact that a representative from the hospital contacted me via regarding my experience.
She was extremely helpful in directing my husband to the correct authorities, who were able to document our experience and we were not liable for the bill. The one they sent even though I never was seen.
I still feel the same way about the hospital, i choose doctors for myself and my family based on if they are if they are a Sutter Dr. I paid $ 300 extra transportation fee when my son needed to be transported to the hospital via an ambulance in order to NOT go to the nearest hospital (Sutter), we were brought instead to the Concord John Muir. I do not recommend this place and strongly advise my friends and family to think twice before going to Sutter.

Less socializing and more work! It took 15 mins to register. Then waiting to get blood drawn! Ridiculous! You don’t need to socialize with us, just get the info u need from us. Brentwood Sutter is much faster, because they are all business. They ask what they need to know nothing else. Please get some training from them. You need to really improve the way this place is run. Your employees may have all the time in the world, because u pay them. We don’t have all the time in the world. This will be the last time we come here. I will make the 15 min drive to Brentwood, where they are more professional! Thanks for taking 45 mins out of my day.

Worst experience ever. Do not go here. I never seen such incompetence. We did not even get the correct diagnosis. STAY AWAY!!! Dr. CLAMP in the ER has NO IDEA
what she is doing. They don’t even deserve one star. Dropped equipment and medication and still treated the patient with it. Very UNSANITARY. DANGER!
This place should be shut down

Horrible! They don’t provide estimates upfront or warn you that your insurance coverage will not cover simple procedures like blood work upfront that end up costing you over $ 4000 for 5 minutes of them drawing your blood!
Oh and get some lab techs that can find some veins! They are poorly trained and discourteous. Anyone looking to go to this Hospital beware!