T-Mobile

Working in retail for the last 12 years, I can tell you that this locations customer service is outstanding. Didn’t catch the managers name, however, she was extremely friendly. And Jose A. Was extremely patient and really wanted to make sure I left there satisfied, he stayed over an hour and a half over his scheduled shift to make sure I was taken care of. Thank you Jose !

I have received excellent customer service from Bri, Norrel, and Jaime.
Thanks so much!

Horrible service. Not even greeted by ANY employee. No list to verify who’s next. Slow service. Employees in back office.

Excellent experience all the way around. Staff was terrific and I’ve dealt with Jacob during both of my visits; he’s low-​keyed and a consummate professional, not to mention being extremely knowledgeable. He takes customer service to a new height!
Their Customer Support via phone is remarkable as well, which is almost unheard of these days.
Also bought a new T-​Mobile phone while I was there, which was not a part of my original game plan. Got an LG K7 for $ 140.00 (Actually $ 139.99 for you anal folks) and I’m beyond pleased with it, and it’s probably one of THE BEST phones I’ve ever owned.
I would highly recommend T-​Mobile to anyone, and especially this store in particular. If Jacob is available, ask to see him, but the other staff members are great as well.

Rachel is awesome! Answered my questions about using the phone overseas. Great customer service and professional.

Came into this store with an issue I had and ask to speak to the manager… after waiting for 15 mins for one to come out of the back and help the sales rep asked me what my issue was and said he could help. after 30+mins of working on it the sales guy said the manager would call me in 5 days to let me know what the deal was… YA. THAT WAS THREE MONTHS AGO.
Did a follow up call and «manager wasn’t in» they would have her call me the next day… THAT WAS A MONTH AGO.
Thankfully I got some online assistance and got everything taken care of. This store is a joke.

All I wanted to do was buy an iPhone BUUUUUT I had to deal with rude ass employees! Lol I thought I was the customer here? I’ll keep it short tho, This dude Ross had such a big ego literally everything that came out of his mouth was shit. Other than that buy one get one half off on iPhones was a good deal.

The staff at this T-​Mobile location are fantastic! The customer service that’s I’ve received from all of the team members has been excellent. T-​Mobile surpasses its competitors with their prices and plans. The only issue that I’ve experienced with this T-​Mobile location, and other T-​Mobile locations, is the waiting game. But that’s what occurs when your products are in high demand.

Came to this store looking to switch carriers. Arrived here at 10:15am and the store is due to open at 10:30. Around 10:25 I seen some employees meet in front of the door, they then left to go to Starbucks. They returned around 10:36am and during this time several customers came to the door in the pouring rain wondering why the store was not open. It is now 10:52 and I have been sitting here waiting for the store to actually open. No sign of employees since they returned to Starbucks. Not a very good first impression on the behalf of TMobile. I guess I have to rethink this switch!

Met Rubin who helped me get my gs 5 and was very helpful. If you ever need anything ask Rubin! Would come back to him for my next upgrade.

Switched to T-​mobile today from Verizon all thanks to Dwayne. The staff is super helpful with great personalities and my wait was only 5 minutes. Be prepared to spend a bit of money that day if you want your number ported to your phone. If not they’ll still work with you and give you a temporary number, but a good heads up always helps. As long as you make sure you know all the guidelines for them to pay out your contract you’ll be good to go. Can’t wait to have a new iphone 6 and cheaper bills every month, AND no contract… Many thanks to T-​Mobile, and Dwayne.

Went in today to get my new iPhone program and Nancy helped us out, she was extremely professional, courteous, polite and most important patient with me. Really like the way she attended me. Thanks Nancy!!!

First off, I walked in and the sales lady looks right at me and says nothing as if I’m not there needing help. Few minutes later some guys walk in and she takes their name and puts them on the list for the next available associate as if I wasn’t important. I take it upon myself to tell the lady that I need help so she puts me on the list and tells me about 20 mins. An hour and a half later and hearing name after name being called but mine… I’m still here… waiting. worst customer service of my life

This place was AWESOME! Everyone was very welcoming and very honest about the information they were providing, which I liked the best. Going from Sprint to T-​Mobile was defiantly the best decision we could have made! We were with Sprint for over 15 years and we finally realized it was time to go with a service that actually works. Too many dropped calls, slow internet, and systematic problems with our previous Sprint lines, I’m glad we finally made the change. Kurtis was awesome from the moment we walked in! He was super friendly, very informative, and offered 5 start quality service. Leo and David were also very helpful and had the answer to every question I had. They were also super funny which made my waiting time go by super fast! If I could give these guys 100 stars I would. I’m so glad Kurtis was able to set us up with a better plan than we had with Sprint, I look forward to experiencing all of the benefits T-​Mobile has to offer. Thanks for all of your help guys!

Do not go to the antioch store! The employees lie about the plans so you are stuck with them. I bought a phone for my 14 year old son on the premise I could shut the phone off at anytime if I needed to take it away. Thats why I went to a cell place with no contracts… so they say. I told the sales rep what I was looking for and he said no prob. Ibset up service and left happy. Then the first bill came… I paid it but the phone got shut off. The customer service was poor when I called to find out why. They lost my payment and said it would take 3 days to try and locate it. Meanwhile I had a 14 year old home alone with no phone because of their mistake. They could do nothing. So now they are stating I never paid them. I also found out they ran my credit after saying they wouldn’t. Ive been with sprint, verizon, metro and at&t and I have to say this company takes the cake for scamming and not working with you. I would never recommend this company to anyone. I say run the other direction if I were you.

I dont regret not one moment ditching Sprint for T-​mobile! Their service has been a big breath of fresh air! When we walked in two months ago my husband and I was fed up with Sprint. We were immediately greeted by Sergio. He seemed really friendly and explained to us the whole bundle of breaking up with your carrier and starting up the process with T-​mobile. After sounding interesting to us, we started the process! everything that Sergio explained to us was exactly how it is! we are paying way less than at Sprint. Unfortunately there was something wrong with the system that we couldn’t get our phones that night but soon enough the next morning Sergio scheduled us to come in and we walked in and there he was to greet us with our phones. He helped us switch over our contacts and pictures and we were on our way. Thank you T-​mobile for having excellent associates and excellent service. The only downside is that you have to wait a long time to receive your prepaid card to pay for your previous carrier cancellation fee. Unfortunately some people are sent to central collections because of this wait.

Bought an LG G2 from them shortly after the debacle with ATT that i suffered. Had some issues with the phone which really wasnt their fault, and they were pleasant and courteous, perhaps more than they really should have been. I was upset about my phone purchase but their sales rep, Sergio, was extremely nice about the issue and pledged to make it right. He maintained composure and his customer service etiquette despite my anger over the phone issue and in hindsight i really appreciate that. Such has not always been the case with customer service staff/​sales reps. The next day Sergio was off duty and i had to deal with Joel (a manager) to finish off the transaction who was also very pleasant and helpful. I have to admit, the T-​mobile service (so far) has been «adequate with room for improvement», but that store is full of all stars.

I’m writing this review in particular to recommend Jacob, from the Antioch, CA T-​mobile store on Lone Tree Way next to the Target. He has the «the customer is always right» mindset, and is willing to think outside of the box to resolve issues with his customers. I was impressed with Jacob’s professionalism when dealing with my slight problem. I will be referring him to to other customers as well. Thank you for your great customer service Jacob!

I have had Tmobile service for years, loyal customer. I have had good and bad experiences with staff there. One staff helped me get a free SIM card when I changed my plan to pre-​paid (got a phone on ebay). Recently when I switched plans, the t-​mobile website allows someone to get a free micro-​SIM card. But, I got another phone on ebay and needed a new micro-​SIM card. I asked the representative, but was informed that i had to pay $ 20 for the micro-​SIM card. Wow. I guess they use that to get customers. I went to another tmobile store in stockton that allegedly isn’t «cooperate owned» and was offered a free micro-​SIM card with no problems.

The five stars are for Stephanie — the darling rep that works there, NOT so much for T Mobile.
I’ve been with T Mobile for years and have always loved them — but recently, I had realized I was not getting as much bang for my buck as I should be. I was on the verge of paying the early term fee on two of the four lines that are still on contract just to be done with them.
Glad I took the time to go into the store to have someone, luck was on my side and I got Stephanie, go over my bill.
She went over my bill and made some suggestions and then we made some changes. She even told me to come back again, if I was not happy later and she’d get a manager to meet wtih me to see what else, if anything, could be done to lower my bill.
I hate calling customer service because you can speak with three different reps about the same exact thing, and get three different answers. Whatever happened to «this call may be recorded for training purposes»? doesnt that mean the replies should all be pretty much similar?
So far, so good. But if Stephanie ever leaves T Mobile I assure you, so will I.
Can you hear me, NOW?