Harbor Freight

So long as you have their coupons, you can get a good deal. Otherwise, their prices are not that much better than their competitors. They have a good selection of equipment. Check out was kind of a pain because a lot of the people in front of me had expired coupons and the clerk took forever sorting them out with current coupons.

If I could give them ZERO stars I would!!! I have never been so embarrassed before for another customer until today when the Cashier (I believe her name was Barbera or something of that… an older lady with glasses and grey hair and over weight kinda tall shes there seems almost everyday at least when I’am there) began yelling at a customer for a simple mistake about a coupon and made a public humiliation of the poor older customer. The customer had clearly been honestly confused about the coupon and rather than nicely explain it the cashier literally yelled at her loud enough for myself and other customers to hear clear across the room! And if that was not ridiculous enough this cashier then went on to embarrass this poor older customer when the customer said there was no need to yell at her and YES the cashier was embarrassing her. I felt i needed to say something to the other cashier as I didn’t see a manager around and she acted as if this was ok saying she didn’t see anything wrong with the other cashier’s behavior! This rude cashier had lied to me the other day saying I absolutely had to provide my phone number to get to use a coupon the other day despite the coupon not saying anything was required of me of such! This establishment needs to talk to their EXTREMELY rude employees about their behavior! ASAP and fix their attitudes towards paying customers!

Great friendly customer service. I like the selection and small size. I can find what I need in a short amount of time. The smell reminds me of going to the hardware store with my dad as a kid. This is so much better than a big box hardware store.

I first have to mention that this review is about Harbor Freight Tools Customer Service online or by phone, store personnel are generally helpful. This last summer I purchased a multi drawer rolling tool unit from your store in Apache Junction, AZ during a parking lot sale. The tool cart was missing a drawer and the sales person gave me a discount if I would sign-​up for your Inside Track Club which I did. I went thru numerous phone calls and inquires trying to finally talk to someone which knew what part to order, it is a 4 size drawer unit but in the parts listing it only shows 3 drawer sizes. I order the drawer, order #1 170 920 on June 30, 2011. I was told that the order could take 6 to 8 weeks and I was willing to wait.
I patiently waited for the drawer to be shipped and for someone to notify me of the progress. On Sept. 27^th I received a letter stating that the drawer had arrived and that I needed to call and pay for the order. I called on Sept. 27^th and was told that I would receive email conformation of my order, invoice and tracking info. I did not! I have no invoice for this transaction.
The drawer arrived on Oct. 6^th and it is the right size but there are no slider edges to mount the drawer. The part I mention is riveted in place on my other drawers and is in essence part of the drawer. A called HB customer service and the person said that I needed to order the mounting hardware. When I tried to state that it is hard attached on the other three drawers on my cart, they hung up on me.
I have the rest of the mounting hardware for the drawer in place. How would I have known about this as being a separate piece. Also no really big deal except a lack of quality detail, the decorative edging strip on the drawer pull is also missing. I guess I should have figured to order that too. This seems to be a lack of QC control at the source and is a bad mark for Harbor Freight. I waited 3.5 months for a simple parts transaction. If I was being paid by the hour for the amount of time I have put into this tracking and ordering fiasco I could have just bought several new tool carts outright.
Oh and did I mention that I sent a version of this rant to Harbor Freight Customer Service and I have never heard a thing from them.