Superstition Cooling

Woke up this am to no heat. Contacted Old Republic Warrantee, the sent my work order to Supestition Cooling. The technician Jeremy was out in 3 hours. Jeremy was professional, polite, knowledgeable. He located the problem repaired it and my heat pump was up and running in under an hour. He checked out the system and tested it. He explained it all to me. Was a pleasure doing business. Great service

Piss poor communication. Open at 8am but still not answering the phone at noon. And they are closed on the weekends.

Just recently moved into a new home within a few weeks the a/​c went out, under warranty we were required to go through the superstition cooling company, they came by fixed the a/​c which only lasted a couple of days and went out again, they came back out and let us know it needs replacing, until they receive the items they need to replace it the tech guy added Freon to the system to hold us over, unfortunately it went out again. Now the house is 90 degrees, I have three pets who are not enjoying it at all. So I call and ask what is going on and if there is anything that can be done, by a rude awakening I was pretty much dismissed by the very disrespectful and rude receptionist Sarah, she told me there is nothing they can do and treated me like I was stupid to even ask such an appalling question. I would rather get an explanation as to why instead of a blank ended response. In the end I have to wait 2 – 3 business days. Dealing with the front desk was not so pleasant but the tech people are great!

AMAZING SERVICE!
Jeremy the technician came out the same day I called. In fact he arrived at 8:45 AM. Speedy service indeed.
He diagnosed the problem and had it fixed in no time at all. And the cost for the repair was very reasonable.
I Defiantly recommend Superstition Cooling for all your heating and cooling needs.

Needed help wiring a new thermostat in my house. Ac tech (Shawn W.) was there within an hour of calling and was quick and professional. Price was fair and would not hesitate to call them again for HVAC work.

Kraig and superstition cooling are the kind of businesses you love doing business with. Sara in the office is prompt, professional and calls if there is a delay. Kraig knows his stuff! And does what he says he is going to do. Polite and professional as he cleaned up what prior «repairs people» failed miserably at.

Kraig was awesome! AC was low on freon and was able to get out to me first thing the next morning. Quick, friendly and affordable. Highly recommend!

These guys are as good as it gets — prompt, knowledgeable, polite, humble, efficient, honest and inexpensive. I’ve had them out to my place on three separate occasions and have been delighted with the quality of the service each and every time. Kraig always takes the time to talk to me and explains exactly what’s going on and how to fix it. He lets me know about upcoming suggested maintenance and has never suggested any unnecessary repairs or equipment. His transparency and honesty builds a lot of trust — I wouldn’t even consider going elsewhere for my heating/​cooling needs.

These guys are FANTASTIC! Shawn was AWESOME! As a woman I really appreciated not being spoken to like I was an idiot. I will definitely be recommending Superstition Cooling to family and friends!

Tremendously better than the last Heating and Cooling company that got dispatched. Took them three weeks to fix an AC that needed replacing in the dead of summer.
I submitted the service request late and was called that evening for an appointment; they were out the very next day.
Kraig was very polite and was able to resolve the issue (primary air handler condensate line was extremely clogged).
I’d recommend them in a heartbeat; and will plan on using them for my seasonal check-​ups.

I called this morning and they were out within the hour to service my limping AC unit.
Courteous, clean, and knowledgeable. And I should add at a fair price as well.
Shawn is a great asset to this company. Overall, a big thumbs up.

I guess you have to have a contract or agreement to get them to call you back, but then other company called me right back and my ac blows cold again.

Oh. My. Gawd. I cannot believe this company came from my home warranty company.
Usually when you call your home warranty they send out these schmucks who argue and tell you that you’re crazy… your heater really is only supposed to pump out 50 degree air and there’s no reason for them to be there. Then they make you wait 8 – 10 days while they order some parts, and sometimes don’t even call you when they get those parts in.
Shawn, our technician, and Superstition Cooling were so different.
The woman who called was friendly, helpful, let us know about potential same-​day cancellations and alternate times that worked best for us. Shawn came out, listened to the report that we had on our heater and within an hour he had replaced the bad motor, collected his money, wrote us a receipt, and wished us a good day.
I will hire them even if I don’t have a home warranty. This number is making it into my Google Contacts with the tag «awesome heating and cooling company, must use again».

I have a very old heat pump on the roof of my house and every summer and every winter I have to have someone come to fix it. I have a home warranty so I am at the mercy of whomever the warranty company sends out. This time they sent Superstition Cooling and was I ever thrilled! Craig identified the problem and fixed it right away. He was polite and professional and very efficient. I would HIGHLY recommend Superstition Cooling! Thank you for a great service call.