Hh Gregg Appliances and Electronics

Avoid this place at all cost!
My wife and I bought a washer, dryer and microwave from this location. The sales man (Aaron Heitzhaus) guaranteed that they would be delivered by Thursday 4 February and that we would be called on the 3^rd to schedule the delivery. After not receiving a call on the 3^rd I called them and talked to a manager (Jamie Burt) who said that they were out of stock and could not deliver it.
Not only were we directly lied to just to sell us the product it was very clear that the manager did not care what so ever about the issue or even attempt to rectify it. I cancelled my order and will never return to this shady business.
AGAIN AVOID THIS PLACE!!!

Have to echo other people’s online order /​store pickup experience. I placed and paid for a TV online. After several days I called and was told the product was discontinued but If I went to this local store they had one in stock. This turned out to be a display model and the manager refused to honor the original order price i.e. wanted to charge more! Unconscionable.. Complete waste of time.

Stay far away from LG and specifically the LG French Door with bottom freezer drawer models. In general the mechanical design of the LG is 1) stupid and 2) unreliable, and 3) the service call center is staffed by script reading drones that give no useful information or satisfaction! My LG model LFX28978 is technically designed for the convenience of LG not the customer or service companies. First problem the icemaker. Poorly designed so that the cable energizing the cube tray rotation motor was too short and managed to pull itself apart. New Icemaker needed. Second problem freezer not cold enough. Freezer Fan motor would not function. Resolution was to REPLACE the entire mother board for the whole refrigerator unit! There are no simple relays to turn fans, lights and other necessary apparatus on and off; it all comes from the Mother Board (on board computer) so replacing that is the only answer. That is like designing a high end laptop or desktop where the CPU has to be replaced to resolve a key stroke problem! Next, water would not flow into the unit for the ice maker or the water dispenser? Problem is that at the main water input from the hose to the refrigerator there is a very complicated system where the water comes in and then goes up into the refrigerator cabin through a replaceable filter then back down the intake valve where there are more lines and solenoid valves to then feed the Ice Maker and Ware dispenser? These are all controlled by (yes you guessed it) the main computer board! There is more but you get the idea. By the way, don’t expect a reasonable service response. It is not part of the LG DNA. It is tedious and contra instinctive. The contract service people who come to work on our LG refrigerator love it. Quote our last service tech (LG is great. That is how I can afford have all the things my family really likes! Without LG I couldn’t make nearly as good a living”.

Be CAREFUL when you order something online from these guys. When they say something is available for in-​store pick up from their website, it actually may not be. Ran into that situation today. Never happens with Beat Buy and I think I’ll stick with them

We have shopped many times with success at this store, but not today. I have never seen such a low inventory of TV’s to choose from. Also, Peter was our salesman, very strange and extremely pushy. He made us feel very uncomfortable. He even made the comment, «not gonna get very much money off this sale». This may be the reason only a few other customers were in the store the entire time we were.

Stopped by HHGregg to look at computers. They work on commission so had sales staff annoying me to the point I couldn’t even read a product description. The guy was also trying to up sale me stuff and was trying to tell me what I wanted wouldn’t work — news flash — this isn’t the first time I’ve purchased a computer or accessories. I finally just walked out because I couldn’t stand the annoying sales guy anymore. I went across the street to Office Max and found a computer I liked better than any in HHGregg, the Office Max staff were very pleasant to work with, and they helped me save money on my purchase since they don’t work on commision. Office Max saved the day HHGregg almost ruined.

I would never again purchase anything for H. H Gregg Apex NC. We purchased a high end LG refrigerator less than six months ago for over $ 3500. The refrigerator does not cool or freeze and emits a loud noise. When I called the store the sales person hung up. The worst products and customer service imaginable. Now I have to wait 3 – 5 business days for just a promise of a service call.
Please don’t make the same mistake we made, it cost us time, money, and much family inconvenience.

Absolutely no service. I saw 3 employees standing in the middle of the store none of them said anything to me. They have nice appliances but if i wanted that i would go online. Extremely unhelpful

We were looking for a bed and saw HHG advertising it for a couple of hundred less than a competitor. I was about to make the purchase and was told I’d have to pay extra for the base. When paying over 1500 for a bed i expected the base to be included. Especially as the add did not highlight this. I consider this a deceptive practice of bait and switch and we told this to the sales associate and walked out. There were also manufacturer promotion such as free mattress covers and pillows they didn’t make us aware of. We will never shop here again.

Strange experience at this location.
I went in to look for a specific television I had researched online and actually just wanted to «see it in person» so to speak, before purchasing. The associate that helped me told me they didn’t carry the TV I wanted in the size I wanted. They apparently carry the larger size of that particular manufacturer. I asked if they could order the one I wanted into the store since they carried the manufacturer. He said they could not, but wanted me to look at another brand (also in the wrong size) This really didn’t make any sense. In the end, I left without a TV or any of the information I went in looking for.
FYI… if you happen to want a very nice quality TV that also fits in a cabinet (which is why bigger was not better for me) you can find very nice models online via Amazon and get them shipped to you for free. You would think stores would know there’s a decent number of people that want to be able to hid the TV when they are not watching it and don’t need a giant screen. Carrying those models in the stores would be a very good marketing idea.

We purchased a washer/​dryer set from HH Gregg and received great customer service. The sales person helped provide a lot of information I wouldn’t have thought to ask.
I forgot my refund sheet to reimburse me for delivery, and the sales person actually called us to let us know he had it. I would have totally spaced on that one so I’m very happy he called!
This was our first purchase from this company, and it was very satisfactory.