Walgreens

This Walgreens, like most I’ve been in, deserves at least three stars for the overall shopping experience; as drug store shopping goes, it’s always been a respectable experience. I’d have almost been willing to go to four stars but for the fact that getting a script filled here is NEVER a pleasant experience these days. NEVER. When it first opened, it was briefly friendly and efficient; since Eckerd across the street had just been bought out by Rite-​Aid (I miss you, Eckerd) and started going downhill, Walgreen’s was THE drug store.
Something happened, though, and a couple of years ago, the pharmacy became a mess– poor service, messed-​up orders, long lines, bad communication, etc. I tried making constructive and polite comments about it to both store management and corporate customer service, but I’d always get the same line– «we’re sorry, and we’ll make things better.» And then of course– things didn’t get better. In fact, for most of last year, things got worse. They got so bad that I moved all of my family’s Rx over to Rite-​Aid, which surprisingly gave me very good customer service on them! Now, Walgreens has bought out Rite-​Aid, and I assume that means they’ll close the Apex one to try to force everyone to return to the sucky pharmacy at Walgreens.
Fortunately, Apex now has fair competition among pharmacies, with Target and some grocery stores providing decent service. I have been known still to browse Walgreens for this or that OTC drug store thingy and buy some chocolate while I’m there, but when Rite Aid dies, I refuse to go back to Walgreens pharmacy– I just don’t trust them any more. If you decide to, be forewarned… and bon chance.

They lost a prescription we dropped off the day before. Then they found it while we waited but it had just collected dust, so we had to return again later while they filled it. Time = money, thus this visit = fail.
Another time, a clerk found me in the aisle and gave me a coupon for the conditioner I was buying. That was very cool of her, going above and beyond her duties. So I’m neutral about this location at this time. It does have a handy location!

I like Walgreens and the staff here is friendly. They have Blue Bell Ice Cream which is hard to find. If you have their shopping card you can get some pretty good deals.