Genesis OBGYN Medical Group

Sit back and get some popcorn because boy oh boy was this place an experience I will never forget.
I had my appointment today, this was my first visit to this new OB so I arrived an hour early. I was helped quickly and given paperwork to fill out. I was brought in the back to have my vitals/​patient history taken, the nurse was super sweet and understanding.
I finally get into the exam room and waited for Dr. Wilburn. Finally, she comes into the room, doesn’t look at me, sits down and says, «So you’re having problems with your period.» I explain to her that I had a feeling to believe that the reason that I was having these issues was because I had another ovarian cyst. I tried to explain to her that I was showing the same symptoms as when I had a 4 liter cyst a few years ago. She then tells me that things like that «don’t happen» and that I’m going to need to track my periods for the next 6 months and make another appointment.
I start to cry because I’ve been incredibly uncomfortable and this woman who is supposed to be helping me is calling me a liar about my history. Then, I shit you not, she says, «Well, if everyone could diagnose themselves there would be no need for doctors. I went to school for 8 years to your 4 years. Things like this require a higher education.» (Oh my!) I stop her right there and say, «I’m sorry but you’re talking down to me right now and I really don’t appreciate it. Maybe we cou.» (Here we go ladies and gents.) She stands up and starts screaming at me to find another doctor.
She continues to yell while she slams the exam room door open, turns her back to me, and storms out like a child. Shes stomping away from my exam room back to her office while still screaming at me. My boyfriend is sitting in the chair next to me absolutely flabbergasted about what had just happened. We quietly take our things and leave.
I see a lot of comments on here about this woman being a «wonderful doctor» and that she is a «no-​nonsense woman.» Pretty interesting that a woman who is just «so amazing» would throw a fit in front of her other patients. If you can’t be respectful and understanding towards others, then you probably shouldn’t be working with people who need your help.
I guess even with all of that schooling she never learned any class.
Should I even bother to say that I won’t ever be going back to see Wilburn the Wicked Witch of the West? :]

Dr. Wilburn is the best!!! For some reason she gets a bad reputation, but she’s none of that. she doesn’t spoon feed you like a child, so you have to be an adult in hearing things but she takes the time to talk to you, deal with you and genuinely treat you. She isn’t money hungry like alot of these Dr’s and she will do anything to keep you and baby safe… She’s more than competent and I’m picky and would not trust anyone else with me or the care of my unborn…

I love dr wilburn! She’s a no nonsense dr that gives it to you straight after she listens to your concerns. She understands you and takes it into consideration when treating you but doesn’t mislead you. Love it.

Dr Wilburn is wonderful! She always takes her time answering all questions. You sometimes wait awhile but she is worth the wait! She made me so comfortable and I’ve never been so comfortable with an obgyn doctor. She delivered my son via cesarean section and did a wonderful job! She made my pregnancy and delivery such a great experience. I’d recommend her to anyone!!!

She has delivered two of my kiddos. Wonderful Doctor and amazing to talk to but when I was having some painful experience in my back, I insisted to her that something wasn’t right. She kept saying it was my belly pressure and to buy a belly band. I did and i still had the pain. Well delivery came and she said my baby might had some deformity and i needed a C section. Turns out it was my bone popping out. The doc frightened me and it totally changed my mind not to go there for any future OB care.

After several attempts to make an appointment to see the Dr. I finally got a call. They asked me a few questions to prescreen me to see if the Dr. could see me. A few more days went by and I got a call from the Dr. She was very rude. I told her up front that I have been seeing a pain management Dr. for several torn and herniated discs in my neck and back, and I am on medication for it. She was very blunt and told me she didn’t want to or «have time» to take me on as a patient because of my injuries and medication. I explained to her I just found out I was pregnant and working with my Pain Dr. to get off the meds. She spoke to me as if I was an addict! When I asked her if she could recommend another Dr. She said all she can do is refer me to UC Irvine and that was it! Her tone and mannerisms where cold and uncaring. I would think a Dr. would know not everyone that sees Pain Management is a druggie.
I was able to find another Dr in Riverside who is understanding and caring and actually seems to have time to help and not make me feel like scum.

As wonderful as the doctor is here (Wanda Wilburn MD), I did have to leave this clinic. Their business practices don’t align with respectable medical offices (I was told the doctor does her own billing). There are 3 staff members who work there alongside the doctor, 2 of which are wonderful, one of which is painful to deal with. I have a high deductible PPO, and upon my first prenatal visit, I was charged $ 1050 with no explanation, no fee schedule, nothing. Payment was required via cash or check only (couldn’t even pay with my health spending account or FSA). Felt like
deal! Without an explanation or fee schedule, I had no idea of what cost to expect from visit to visit. I will say, that upon switching doctors, I did receive a check within the month (quick turnaround in my opinion), providing me with over $ 900 returned since they only charged the insurance $ 140. Happy with that outcome, as I thought we might end up in small claims court over it.
The office takes a hideous amount of time to answer the phone, and you’re always put on hold the moment you call. I’ve sat on hold many times for as much as 30 minutes. They let the answering service answer their calls late into the morning, for nearly 2+ hours at lunch, and early in the afternoon. I used to hope the answering service would answer, because at least this way, I knew I could page the doctor if I needed between visit consult (since the gal at the front desk won’t ever let you through to her). You can’t call the doctor or leave messages between visits. You’re warned early on that she’s very busy and doesn’t have time for anything outside of regularly scheduled appointments.
On another note, it’s a clean and newer facility. Bare bones, but does the job. It’s in a pretty new facility, that I was sad to stop going to. A yummy restaurant in the center of the courtyard, making it handy for famished pregnant women ;). There are very few exam rooms (3 maybe?), and no ultrasound machine. How does an OBGYN get by without an ultrasound machine? All your prenatal ultrasounds will be done by St. Mary’s radiology department, and will never occur on the day of your visit. For an excited or nervous couple of parents, that misses the mark. St. Mary’s won’t even let your spouse in the room to watch the ultrasound :(. The doctor won’t call you between visits to provide any findings from your ultrasound, lab work, etc. Instead you’re stuck. And if you have problems with any prescriptions? Well then, you’re waiting for your next appointment to get them rectified.
All in all, painful experience. I switched to another facility where I’m treated like an important part of their business. See my other reviews to find out who I swapped to :).