Lowe’s Home Improvement

I don’t think I have ever ran into an employee that I thought was unfriendly. We truly enjoy going into our local Lowes. Thank goodness, since we seem to go in there at least 3 times a week.

Very incompetent people working here. Ive worked in construction for almost 20years, If i was as lazy as the people that work here i would be fired. Customer service is shit. The attitude these people display is crazy. The people that work here know nothing about the supplies they sell. If you dont know anything about construction or building materials why r u working here? The employee must all be friends of friends.

Today 7−1−15 I made a trip to Lowes. I must say it’s not my favorite store only because I don’t know where anything is at. But today I was sent to the store for box cutters. I asked one person but she just said there in front of self check out. Still not finding it… After looking around I found an associate but it kinda looked like she mite be going on break. So I asked are you going on break? She replied It’s ok I can help you. & and she did… she helped me find the box cutters & I just wanted 2 say thank you for taking time 2 help me… i believe her name was Rebecca. Made my store visit fast.

Has to be the worst Lowe’s I have ever been to. We went in asking to see if they had and outside umbrella the lady never returned. We finally hunted her down to be told let me help these customers first. Finally found the umbrella on our own. We went into the garden section because we bought to huge palms and ask what was the best soil and was told to choose one as he walked a way leaving me to carry the 2 10 pound soil bags by myself. Finally we go to check out asked if we could leave literally $ 1500 worth of stuff we were buying up front so my husband could help the guy with the $ 1500 grill we were buying to bring to the front and Patti the check out lady keep rolling her eyes at us and acted as if our money was no good here. I’m so irritated I don’t want to come here again Home Depot is my new choice for home improvements.

We have been shopping here for years. We have also been to many other lowes too. This is by far our favorite. They are not the closest to our house but worth the drive for the service we get here compared to the one closer to us.
All the crew members we have ever dealt with have been great. The store is clean and organized and they always have a good selection.

I definitely will not be shopping at Lowe’s anymore. In the last six weeks alone I’ve spent at least $ 6000 on material (at this store) for a small project. After getting the runaround for having to return something, I realized I was being treated more like a criminal than a customer.
I had to return about 10 items, and I had brought in dozens of receipts, not knowing which sku’s were on each receipt. I was told by the person in returns that I had to find the SKU for each item on each receipt for her to accept my return! Have you ever tried to find an item with the minimal description printed on their receipts? Especially when there’s 30+ items on a receipt? I told the women to forget it and just give me a store credit. She said I can’t do that. You have to have your receipt for us to accept a return. I turned over one of the Lowes receipts and read to her what it said about receiving store credit for returns not accompanied by a receipt. She said she would have to talk to her manager about that. What? It’s a printed receipt wit your policy in plain English — what else is there to discuss?
I won’t waste my time listing all the other idiotic comments shared with me. I will only say that it took 45 minutes to sort it out and get the refund or store credit for the items I returned. I am amazed that Lowes would have a policy that they so obviously do not want to honor. And I will never understand why Lowes would challenge a commercial client when your largest competitor is directly across the street! No need to tell me anything more — I know where to take my business from now on.
Lowe’s is for homeowners — Home Depot is for pros. Last time I kick myself for forgetting that… better to deal with HD’s cluttered isles and absentee employees than be treated as I was at Lowe’s.

Just left this Lowe’s and they refused to give me a military discount even though I’m a veteran of the US Army. Spent about $ 500 dollars too. The Lowe’s in victorville told me all I had to do is keep a miniaturized version of my DD214 in my wallet and they would accept that every time. This is one of the major reasons I shop at Lowe’s and not at Home Depot. I’ve been doing this for YEARS, I have horses and livestock so I spend a lot of money at Lowe’s. Never had a problem until today, Victorville Lowe’s has always been wonderful to me about this but they don’t carry the fencing I needed so I went to apple valley. Will never be going there again, so much for supporting veterans!

Love this Lowes. I get lost in here. Very helpful people. Great inventory. Excellent garden department.

I like Home Depot better but lowes has a nice garden section and great stuff for my pond. When I was building my pond I was much happier with the level of helpful information available at lowes than Home Depot.
The Christmas decorations are beautiful and they have a ton of stuff for both your yard and indoor needs. I was very happy with the prices and the amount of different types of themes they had this year.
The prices are high for most of the stuff compared to the store across the street. I’m only more likely to shop here because they have a cleaner and nicer store.
They are kinda rude about returning items even with a receipt. I had some plants that died and the lady was questioning my care of them. Hello! I obviously suck at plant care if they are dead so give me my money so I can try again.
The employees are nice on most days.

Products: 4 stars. Honestly, the selection is so watered down. If you go towards Riverside, the Lowes selection improves. Its upsetting to thing a store will only carry the garbage in the High Desert, as if that’s all we can afford or desire? But… I’ve finished many projects thanks to their meager selection and have been, well, satisfied.
Return Policy: 5 stars. When something breaks, or you change your mind as I often do, there’s confidence in knowing you can return the item, which of course draws me back for a second chance at their products.
Employees: 4 Stars. While helpful, when you can locate one in the desired department, it’s difficult to focus on the persons friendly ‘tude when you have no choice but to stare at a face with massive gauges, purple hair, and tattooed necks.
Management: sucks. Because they allow so many peddlers to stand outside of their store bombarding you. It’s gotten out of hand. Boy Scouts. OK. Girl Scouts. Fine. Individuals selling candy bars our of their backpack and commenting on, what I apparently have, a nice butt? So not cool. These people should be regulated, control, and more so: kicked off the property. Home depot does not allow peddlers, and that is an invaluable feeling to have of security.
If you go to Lowes after dark, bring your entourage and seriously, don’t carry cash.

Love this store! We have made several big purchases at this store. We never have a problem with customer service. We did pay a little more, but it was worth it. We plan on making several more big purchases from this store.

The store is very nice and clean. Staff is really helpful. Goes above and beyond their duties. Trucks battery died in the parking lot and one of the staff offered to jump start it for us

Lets face it, your only real options are Lowes or Home Depot across the street. I prefer Lowes because the store seems cleaner and better organized. Also, they seem to have more staff than Home Depot and they always seem to have at least one human at checkout so you aren’t required to use the automated checker. I have used their delivery service as well and they came on time and were very helpful. All around it’s a good store that has everything you will need

I do construction repairs for a living, so i much prefer Home Depot. They’re cheaper and have better selection.
BUT…
I’m married and Lowes has the fancy sissy la la stuff.
The employees here are not experts in their field and for some reason work here forever. Their return policies are crappy and the parking is lame.
Home Depot is right across the street. Unless you’re married.

Ah Lowe’s, every homeowners dream.
Moving into my third house now, I have been a regular in Columbus and now here.
The service is always good, the staff nice, its well stocked and the prices are great.
I always find what I need after walking around aimlessly for an hour, there is no fast trip to Lowe’s, you always get stuck staring at the huge selection.
I think its a step above Home Depot, True value and other home improvement stores I have been to.