Century 21 Ace Realty

I worked with Tom Harrison at Century 21 to buy my first home in January 2016. Never owning a home before there were many things that I knew nothing about and Tom proved to be incredibly knowledgable and helpful. He had some very good advice for me, a first time buyer, and he explained many different things to watch for, good and bad. He spent many hours showing me starter homes in the area. He was very patient as he tried to find the perfect home that met all of my needs and wants but still fit into my budget. Tom answered my countless questions and pointed things out I would never have noticed. When I finally made a decision Tom was there to walk me through every step, always easy to get in touch with and very eager to help. Tom made scheduling a breeze for me even though i typically have a hard time scheduling around my work. Tom’s fantastic communication made buying my home absolutely painless! It does not take long to realize that Tom is very good at what he does and I would highly recommend him to anybody in the area looking to buy or sell a home! I couldn’t have asked for a better home buying experience. I look forward to working with Tom again!

This review is not for the whole office but one of the Realtors: Tami Sankey.
I waited 2 years to post this review because I was quite frankly so disappointed, I wanted to allow myself to calm down and try to be more objective.
— I bought 2 houses, sold one house and referred at least one other customer that resulted for a Sale for Tami. Tami therefore received four commission checks because of my business.
— First house bought: I hired the house inspector she recommended, this turned out to be a very expensive mistake. It became clear later that while I paid the bill, he worked for her as he failed to identify several critical issues– like the house’s fuse box not being to electrical code to name one. I did not blame her, I took responsibility for being naïve and not doing my homework.
— Bought second house and hired Tami to sell the first: hired my own inspector who identified a few points that needed to be addressed. I had to make several and persistent requests of Tami to compel the seller to make the repairs. I feel I experienced a lot of resistance from Tami– clearly she appeared to be interested in expediting the sale and other concerns seemed to be secondary.
— On the sale of the first house: I lost a sale because a buyer did not want to replace the two windows that had defects. This was infuriating because I specifically told Tami I hired someone to replace the windows and the work was scheduled. I am not sure why the buyer was not told this. I am guessing because she did not host any of the open houses and instead had an older gentleman (I caught sleeping once) show up.
— We were not told of several fees. It was buried in the fine print. Shame on me for not noticing but I would have expected an honest realtor to properly advise a first time buyer.- especially when I specifically told Tami I was new at this and wanted everything explained.
— After a year of no sale, I advised Tami of my intention of not renewing her contract. Suddenly two offers materialized simultaneously. They were both low but I accepted the highest of the two. When the buyer failed to meet the conditions of the offer on time, namely the deposit of earnest money, I elected to cancel the offer acceptance, pursuant to the contract having expired. I sent Tami written notification that her contract was over and I was not renewing and proceeded to hire another realtor. Two weeks later, my new realtor tells me he was contacted by Tami to tell him there was an active offer and that the earnest money was deposited (2 weeks after I fired her and and pulled the offer acceptance– as was my right to do so). My new realtor told me I could fight it but that it could end up in court. Having paid two mortgages for a year, I cut my losses and finished the sale.
I bitterly regret having given her so much business and receiving this terrible service in return.

We were referred to Century 21 Acre during our relocation to the Appleton area, and had the absolute pleasure of working with Dawn Christensen during our home search. I called about a week before we were scheduled for our house hunting tour, outlined what we were looking for, gave her a few listings we’d seen online that we were interested in, and she and her staff did the rest! We met on Friday and saw a dozen houses that day, and another group on Saturday. All of them were in line with what we were looking for. The whole time, we were laughing and talking and learning about the area. Dawn made sure to take time to make my daughter part of the whole experience — she really made her feel special and involved. We ended up making an offer on a new construction home that we knew was a bit of a long shot, but wasn’t successful. Our second offer was on a For Sale by Owner. Dawn invested extra time and effort to really work with the seller to show him the value we were offering, and took it upon herself to make sure that the deal went through. In the end, our offer was accepted, in large part because of Dawn’s efforts. The whole time, we had top notch communication with her and Diane, her assistant. Overall, our home search has been incredibly easy and enjoyable. I would recommend Dawn and her agency to anyone who is searching for a home in the area, and I’ll be calling her, and only her, if we ever decide to sell. Thanks for a great experience!