Zen Salon

I am sorry to anyone that had a bad experience, but I love Zen Salon and have been going there for years. Having a variety of different services, I can tell you that the salon is well run and extremely organized. If you read other posts and see that people had a bad experience, it is generally for a bigger issue… just saying! Zen even went so far as to support the MS walk Appleton for the last 2 years and will continue to do so! Two thumbs up to the staff at Zen for keeping me as a satisfied client!

This Salon is messed up. Lack of communication. Misquoted fees for services. I was told my services would be $ 49. Went to check out and told my fee was $ 120. Insinuated that I was making up the quoted fee because the receptionist neglected to enter into the system the quote given to me. Extremely unprofessional! Over-​processed my color to black –rather than rich red. Didn’t blow dry, nor style my hair. Very arrogant. Threatened to call the police. Worst experience ever! Never to return. Also was told that there was NO ONE else I could go to because she’s her own boss. I’m not stopping there. Oh, and she said she’d go down to $ 90. I just looked at my bank account –she charged $ 110! For a $ 49.00 quote. I would have never made the appointment if I were quoted that amount. I simply cannot afford it. So wrong on so many levels. Went in today to ask to talk to Lori, the Owner. Was told she wasn’t there. The receptionist came back with the sociopath stylist, Jennifer, who I had to deal with already negatively. She says. I don’t know what to do for you Lori’s not here today. So, I had to prompt with –what about tomorrow, this week? Took my name and # and I told her that I didn’t trust that she’d give it to Lori. If I don’t connect with Lori about this horrendous experience, I’m reporting them –Jennifer, Zen, Lori to the BBB, as well as other social media outlets.

While in town for the weekend for the AWSC Workshop… I won a product gift basket w/​a gift certificate from one of the drawings. So early this morning I called to see if I could possibly get in to use the certificate. I was thinking a nail service for myself or possible Up-​do for my significant other’s daughter for the pagent later today. Before I called I tried to find a website with info for Zen Salon… and nothing! No hours /​no prices /​no services /​no employee specialty… NO NOTHING! Their FB page isn’t even detailed. All I found was bad reviews or to book a service. So I called only go get some rude chic who was very short with me on the phone. Told me their hours are «basically» 9 – 3. And that Clarrisa isn’t in. And that was it! Nothing like «our hours are 9 – 3 today and tomorrow from such and such» or «sorry Clarissa is not in today but she could see you Tuesday. etc». No wonder the bad reviews! And knowing the circumstance I am in town just for the weekend. not even a «sorry for the inconvience… or I could book you with so and so instead… or you are welcome to stop in and use so much of the gift certificate towards product.» I have worked in places that would have gone the extra mile to get me to walk in the door today! Apparently not here. I get there are rules/​policies/​etc. And didn’t expect any special treatment… but the chic answering the phone is not helping the business/​Clarissa/​situation either. And I am guessing there will be a few others disappointed they are not going to be able to use the services they won from the drawing. Most of the people here at the AWSC are from out of town… like me from 5 hours away.

Lori the owner has TERRIBLE customer service. I would never recommend anyone going here.

This salon is awesome. Melissa is a great employee. She went in even on her day off to fix my nails! Good price good people thank u. Jenny Albrecht