Aptos Ace Hardware

Helpful, knowledgeable and friendly staff. I make every effort to support local business but am disappointed that this establishment does not accept debit cards. I don’t carry cash and I don’t like it when my debit card is automatically processed as a credit card.

I have never been to an Ace Hardware store where employees were as passive and uninterested in helping a customer as at the Aptos store. My experience with Ace Hardware stores is that the employees will greet you within seconds of walking in, ask if they can help, and lead you to the product you’re looking for. Not so at the Aptos store! If you’re lucky and an employee does greet you, no attempt is made to find out what you’re looking for, much less to lead you to the product. To the contrary. At the Aptos store, you more times than not have to hunt down an employee who will tell you the item you’re looking for is located by saying «over there», «down there on the left», «upstairs in the back») — no attempt whatsoever is made to lead you to the product. If you do ask them to lead you to the product, they will more times than not act annoyed, walk you to the product, turn around and walk away again without making an attempt to find out if you need help. I am avoiding the Aptos store and making my purchases at the Watsonville or Freedom stores where the employees are friendly and eager to help a customer — just the way it should be at an Ace Hardware store. I’m basing this on me having shopped at many Ace Hardware stores around the country.

I’ve never been to a more helpful store. When I walk in, someone asks how they can help. I tell them, they take me right to it. Would this happen in a big box store? No way.
There are three floors of merchandise. They usually have what I want but will order anything for you if they don’t know. The friendliest, most accommodating business anywhere.

Been going here for a long time.
It’s not a huge store but you would be surprised on how much stuff they carry.
This store isn’t for those valley girl talking non-​licensed construction guys who need to build a backyard oasis without a permit for customers on their red tagged property.
It’s more geared toward honest working American home owners who need hardware and home supplies to keep their homes in good shape.
I’m ALWAYS welcomed at the door. ALWAYS asked if I need help and every time they get it right. They even have nice gifts.
Best of all, they will take retired American flags that need to be handled properly.
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I don’t like giving up a good secret in Aptos, but this Ace is better than that place that starts with H and ends with T.

I’m happy with Ace Hardware. It’s a tight store but, they had what we needed. We went to about 5 stores and finally Ace Hardware had Arm & Hammer Washing Soda :) Yay! Thank you Ace. Staff is very helpful. Plenty of parking.

Ace has the best service in a hardware store I’ve ever had. Compare: anxiously walking around Home Depot trying to find someone — anyone — who works there to ask a question about a thermostat. Never did find anyone, so had to wing it.
When you walk into Aptos Ace, someone asks you if you need help as soon as you walk in. I thought I knew where the weed barrier cloth was, but I couldn’t find it. A man asked me immediately if he could help. In and out in less than 5 minutes.
If they get wiped out by the Safeway expansion, I’ll be sad.

Over the years I have had nothing but excellent experiences at this Ace Hardware. I’m a local property manager, and would estimate that I visit this store more than once a week. From the friendly service at the counter from Janene, first class key making by Dennis, to the over the top parts help I have received from Brett… Ace is definitely the place in Aptos!
In my book this is a definite five star store with fair prices, wide selection, a convenient location, and a highly knowledgable staff.

This is my go-​to place for everything. Canning supplies, housewares, small appliances, wind chimes, nuts and bolts, curtain rods, they have just about everything, including a huge assortment of cleaning supplies, tools and paint. We bought our «pet screen» there too. They don’t sell lumber but neither does Orchard Supply. And they don’t have live plants, but that’s fine by me, I am happy to go to a full-​service nursery when I need them, and they do have seeds. They are super-​nice and helpful.

Wake up Santa Cruz Mid-​County residents! If you want to keep the mix of small businesses that exist in Rancho del Mar shopping center — where Safeway is in Aptos — then wake up! Organize. Go to the Planning Commission meetings. Write Safeway. Don’t just take it on the chin from Safeway …
Go to Yahoo Groups and join Santa_​Cruz_​Mid-​County Neighbors
Safeway’s expansion at Rancho del Mar in Aptos, CA will wipe out ACE — a small, handy, excellent, well managed, A+ service hardware store.
And the Safeway expansion will wipe out the movie theater, Le Chef (cooking tools) and the old Vessey then Rite Aid pharmacy. Think destruction of numerous great small independent businesses so that Safeway can bring you what it wants you to have.
Do we as a community that is not a city want more of Safeway or more business like Delux and Shoppers Corner — family run businesses versus giant entities that impose from outside?
Go to Monterey Bay Forum under Safeway and Rio del Mar for updates. written by Cameron Jackson

Always well staffed and helpful in all departments. They even offer to load heavy items into your vehicle for you.

I truley am impressed with this small Hardware store! They have everything!
And their customer service is awesome. This kind of store sets the standard in Customer Service. BRAVO!

Is there any way that I could give this place a 10 star rating? Please?
This business is filled with outstanding humans who go beyond the call of duty!
Right when you walk in the door you are asked if you need help.
These people are problem solvers!
I don’t know how anyone could give this place less than a five star.
Period.
Keep up the good work, and thank for always helping me.

Keep your money local.
Great staff, great product selection. but go to Probuild if you need lumber.

This place is a marvel. They have SOOO much stuff crammed in there! They almost always have whet I am looking for – it’s just delightful. Plus the employees are plentiful and VERY helpful!
More expensive than Home Depot or Lows, but much faster and worth it as far as I am concerened – from lawn hoses to tubed silicone to paint; I’ll go to Ace, first, every time

Every time I go to Aptos Ace Hardware there are people immediately available to help me find what I need and answer my questions. I never have to search for a salesperson, and the checkout counter is always staffed well so that you rarely have to wait. I also like their «rewards» card.

I’d skip this store and go straight to Orchard supplies. For 2 reasons, 1. The staff at Orchard are a LOT friendlier, knowledgeable and helpful and 2. The prices are a little cheaper at Orchard. The last time I went into Ace Hardware in Aptos I walked out because the check out guy, Eddie, was very arrogant and rude.