Safeway

The grocery store part is okay but has long lines often. I know this may not directly be the bakeries fault but it’s ridiculous. I tried ordering a cake for my sons birthday and they basically have none of the toppers they have displayed in their book. No cars themed stuff. Why have a book to chose from when you have none of them? This is the 3^rd time it has happened. I also checked about 6 others and none of them had what I wanted. Very disappointing. I had to pay an additional $ 20 to order my own cake toppers so they could make the cake

This is the most exciting Safeway you will ever experience! You will NEVER want to shop anywhere else!
First there’s the parking lot: whenever I COME to this Safeway I have to be ready for adventure. Will I get hit by someone going the wrong way in a one way lane? Will I flatten a misplaced infant? Will I even find a place to park HERE at all? It’s a nonstop thrill-​ride that keeps you on the edge of your seat until you park.
Then there’s the inside experience: will they have the groceries you were hoping for or will their refrigerator be broken so all the cheese went bad and they had to throw IT all away (happened last week) you never know what you will be leaving this place with even if you have a very specific shopping list because there’s an 80% chance they won’t have even the most basic item you’re looking for! But this IS really helping with my diet plan because you lose a AWFUL lot awful of weight when you can’t find anything to eat.
If you can stand any more excitement after you’ve walked in circles for 2 hours trying to find Doritos, just wait until you’ve seen the lines. Seriously. Charlie Sheen couldn’t handle lines this big. I have never seen less than 4 people in line in front of me and the smiling employees are just chomping at the bit to say something rude to you. I’ve been talked down to, groaned at, and literally shooed away from the cashiers here. It’s really a shame that the rest of the Safeway franchise can’t take some lessons from this place and ruin people’s days all over the state because whenever I leave this place I have so much adrenaline, I feel like I could go back to a full work day and then run a marathon or two. What a boost in my productivity! I’ll never shop anywhere else!
1 star for 5 $ box of ok-​ish-​tasting donuts.

It’s a Safeway. Pretty disgusted by the imbeciles rating this place 1 star because parking is bad. Grow up and blow your brains out.

9 people in line, 1 checker but 3 visible employees milling about. When I ask one if they ever plan to open another line, he looks at me as if I am asking for a lunar landing algorithm. After explaining that perhaps another checker would be a good idea, he says he doesnt know anything about that and walks away. I live two blocks away but shop at New Leaf, Nob HIll or staff of life. I just needed a quick purchase, which I abandoned. If you want to be treated horribly while listening endlessly to their break schedule shop here. If you expect some level of service, go anywhere else.

A nutritional wasteland — research how much longer you will live if you avoid this place.
Also a health hazard, as noted in numerous reviews below — it’s time for some serious inspections by the health department!
Everything became clear — the health and safety hazards, the irate customers, the depressed employees — when I met the manager. He seems to be modeling this store after Empire Market from the Chad Vader series. Chad was Darth’s brother, but instead of having a whole galaxy for his empire, he just has one supermarket.

We call it ghetto-​way. This place kind of sucks. Bad parking, long check out lines, bad selection. It’s worth an extra 5 minute drive to go to Nob Hill.

This place has the worst manager. I go up to Aptos every 2 weeks to a vacation home and go here to shop. They never have any chicken in the deli, no chicken deli meat slices in packages either by the meat section. I informed Percillia, she promised she would tell customer service and order some. NEVER HAPPENED!!! I spoke to manager, can’t remember his name at the moment but as soon as i do i will update this post with his name on it. I go to Sunnyvale Safeway because that is where my residence is. The manager there is superior!!! Amazing!!! He orders all the requested things i have asked for no questios, if ands or buts. Manage in Aptos, terrible, doesn’t care about customers or what they want. This is the worst Safeway. Time to get a new manager!!!

After shopping at aptos Safeway for three years, I’ve decided my life’s ambition is to become a recluse, join Amazon prime and never leave the house again. The lines are long, often down the entire isle with an average time of about 30 minutes, and help is nowhere in sight when you need to find something. My ice cream always melts by the time I actually check out. They get two stars for being open 24 hours in the event I need to buy something late night.

Aisles jammed with boxes blocking the way, produce strewn about on the floor, carts dirty and full of trash, lots of employees taking a break while customers wait 3 and 4 deep to be checked out, and a careless checker who smashed my food and turned stuff sideways causing leaks. Employees smoking in front of the store and smoke wafting back into store. Guy selling lotto tickets needs to go back to 3^rd grade mathematics class (yes 4×5 plays of Mega Million is $ 20).
So sad that my neighborhood grocery store is being run by an idiot, who employs idiots, and lets idiotic things happen in his store, to otherwise good natured paying customers. Also, a very confusing parking lot (hire a logistician and repaint some lines people!). C’mon Safeway do some mystery shopping, or some kind of a self inspection; and do it quick!
You are losing customers!

I came here with my boyfriend and as we were looking at some of the different bread options my boyfriend pulled out this bag of bread covered in mold. It honestly looked like it was there for months. Obviously no one is really paying attention to where they stock they’re stuff.

I am so tired of this awful store. I’ve shopped there for years because it’s convenient but I think it’s time to make a change. Lately I’ve needed to get a few prescriptions filled. My doctor calls in the script at around 9am and I go to pick it up mid-​afternoon. They’ve had 6 hours to fill a simple script but the prescriptions have NEVER been ready. They give me a half hour wait time fully expecting me to go shop. Waste of time and gas for me to make 2 trips but it’s especially hard on elderly folks that need their meds filled in a timely manner. Not cool!

I stopped in here to pick up some snacks since the traffic on Hwy 1 was a nightmare. It worked out pretty good. It was my first and probably my only time I’ll set foot in the store since I was only passing through town. One thing I did notice is that it seems this Safeway is a bit older and could use a face lift.

I’m becoming more convinced that every area has a good Safeway and a bad Safeway. Where I’m from, we have a Bad Safeway, and an Even Worse Safeway, if you want a Tolerable Safeway, you have to go another town up. I guess I found the Even Worse Safeway for this area! Manager must not have a clue how to request labor hours to add more checkers, which when reading reviews seems to go back a number of years. Note to the new owners, (Albertsons LLC) time to close this hellhole and call it a day.

What a disastrous Friday night.
At 8pm all lines were 15+ deep. One cashier kept paging Manager but he never showed up. I questioned cashiers but they were clueless what to do. Follks were walking out and so did I. A real downer. This store has really gone downhill.
This would never happen at Trader Joes.

This Safeway has gotten so bad in the last few years. Because it is open 24 hours there are constantly items being restacked, so there are always carts blocking different aisles. The meat counter is rarely staffed (and the selection is sub par). Their produce section is probably their best, although it is nothing fantastic.
However, the worst thing about this store is the staff! I have never encountered such unfriendly people. I understand that they must deal with some unsavory characters, especially during the summer season, but treaing all of your customers like they are bothering you is a good way to lose business. From now on we will take the trip a few miles down to the other local grocery store.

Horrible experience at the deli
Not only was the service extremely slow but not happy when I order more than 1 sandwich. News flash Harrison that’s your job.

On the weekends, I highly recommend just walking out and not paying for your items. You will get arrested for shoplifting, but plea guilty and your jail sentence will be shorter than actually waiting in line at the Safeway. The number of lines they open is minimal and the speed of the checkers is the slowestI have experienced.

This is the worst Safeway I have ever shopped, the employees bicker with each other when you are checking out, I avoid many of the checkers and will wait in line so I do not have to deal with the lack of even a hello how are you
The only upside is the location off the highway on the way home

Parking lot is very limited— There’s a line for both deli and sandwiches (is it that good here?)
And like any Safeway you go to, there’s one person at the register and at one register only. I was looking for the EXPRESS line, turns out, I was already slowly moving in it.
One thing that is horribly inconvenient? the aisle/​walk way from the registers… I’m pretty sure it’s not suitable for 2 way crossings as one shopping cart along takes up the whole walkway… We didn’t have a shopping cart, but we weren’t able to maneuver around them unless we got to the freezer aisle and then quickly walked around other customers.
**edited– The store is 24 hours… but if you loose anything, you can’t call at 6AM, no one will answer the phone! Have to call back at 8AM, the suspense is killing me.

I understand all the bad reviews, shitty parking lot and sometimes unfortunate service.
Buttttt…I have been getting a lot of flowers here recently for friends birthdays etc. and everyone that works in the florist department is so sweet and personable. They really take their time with the flower arrangements and make them super pretty. I really appreciate it! Maybe not every aspect of the store is great, but the small flower section and people who work there are awesome!