Hawthorn Suites By Wyndham Aransas Pass

My family has been coming to Port A/​Aransas Pass for years. This used to be the best place to stay on the mainland, but in the last few years has gone downhill. The last few times we have stayed here have been awful. Once, the room smelled so bad we asked to change rooms. The new room smelled okay, but the shower bar was broken out of the wall. This time, the room smelled awful, like moldy salt water. I found that the shower/​tub had a huge crack in it, only after I had gotten undressed and the water had run for a few minutes already. When I went down to tell them about the shower, the lady said that she was glad I told her because WE could have been charged for it!!! I DON’T THINK SO…
I went to dry my face with a towel and it smelled like dirty salt water. I checked some of the others and they did NOT smell like that. Are we reusing dirty towels???
The décor is awful. The couch was faded and old, looked like it had been there for 30 years or more. The artwork on the wall was so faded, you couldn’t hardly see the picture. Outside in the halls you can tell this hotel has no one to attend to it. The walls have caulk and patches, corners are beat up and stains on the carpet.
At one point, I went to find the ice machine that was here the last time we came, but it was gone as was the vending machine. I asked the front desk clerk and she said the only ice machine was in the breakfast area. I found the ice machine. It did not have a door on it, just covered by a piece of plastic taped on. Yay. That makes me feel happy:(, not!
The only reason we give this place a 2– star is the price was cheap (but you get what you pay for) and the breakfast is hot and decent.

OMG!!! First, let me start by saying that I’m not a Wyndham customer and after the experience I had at this hotel (or should I say motel) I will NEVER be a Wyndham customer. If I could give 0 stars, I would. My fiancé and I made reservations for this hotel because this is where the wedding party was staying. Our reservations were made months in advance, credit card info given and I received a confirmation number. We make the drive from Austin, TX to Aransas Pass, TX for a wedding.
We get to the hotel and they didn’t have our reservation (although I gave them my confirmation#). I told the front desk clerk, she looks in the computer and nothing. At this point I’m not a happy camper (for those of you who truly know me). I politely told her that as a consumer this is not my issue, so you need to fix it. After a few minutes going back and forth with this person (didn’t see her name tag, not sure if she even had one on). Her resolution: We don’t have a queen size room, well we do, but not for the number of days you want. So I can give you a king size room and charge you the regular room rate.
WRONG ANSWER… not happening. I was quoted a price of $ 72.25 and that’s what I expect to pay. Then she tells me well I can give you a 15% discount which meant we would pay $ 93.50. At this point, I’m tired of arguing with this person. Fine, we get the room and OMG!!! This room is HORRIBLE. It is FILTHY, the furniture and floors are dirty. Thank goodness we brought our own sheets, pillowcases, blankets and the most important Clorox Wipes. So you mean to tell me without the discount I would be paying more than $ 100 for this type of room? Prices are crazy for how this hotel looks. Once I figure out how to post pictures, I will post pictures of our room.
Oh…this saga gets better folks, let me tell you. So we spot the happy couple in the lobby and advise them of our experience, come to find out, this happened to 3 other couples who made reservations. We should’ve been like the smart ones and got a room elsewhere.
Needless to say, if we ever go back to the Texas coast, we will not stay there. I guess this hotel figures since they’re one of the «elite» choices in this small town, they can treat people anyway they can. Well they cannot and I will not let them.
If you want to leave feedback on the Wyndham’s website, you only have 450 characters to do so. REALLY??? This makes me think they get way too many complaints so they’ve only allowed a small space for your complaint.

My wife and I stayed here for four days and enjoyed our time there. The staff was friendly and helpful and we’re American! Rooms were clean air conditioner works great and hot breakfast was good! Prices very reasonable. I would definitely recommend this place to my friends

I will never ever trust Wyndham again, and no one should ever stay at your hotels again. At the end of this email I have pictures and videos to prove this has been the worst experience of my life, and your staff threatened me and my family. Your property in Aransas pass needs to be condemned.
This issue will be investigated by the BBB and the health department because it has caused my baby to be eaten alive by huge flying ants, and she has severe medical issues you made worse. Here is what you need to know.
We arrived to the Aransas Pass Hawthorn Suites by Wyndham on 7÷4÷2013. When we woke up the next day on July the 5^th, my baby daughter was covered in ant bites. We had no idea where they came from, so we notified two front desk clerks and they said she must have got them outside. We did not argue because we were trying to be nice and honestly were not sure.
I was very alarmed when the maintenance guy said he would «bomb» the room. I said ‘not yet’ because we had medical supplies in there, and my baby is medically fragile, has very poor lung function and cannot breathe chemicals without it severely damaging her lungs.
We told the front desk clerks, «just wait, and if we see anything like bugs, we will call.»
When we came back to our room that evening, we found several large flying ants swarming our room! I immediately took pictures, and put one in a bag to show front desk.
The front desk clerk was the rudest person I have ever encountered, and she shrugged her shoulders, said there was nothing she could do, and called me a liar. The clerk said there were no other rooms for us to go to.
A second front desk clerk proceeded to reprimand me and said it was «my fault» because I refused to let them to «bomb» the room. I told her that was not true.
I tried to explain again that we could not have pesticides in our room with our daughter’s fragile lungs. They said they would do nothing for us, and I was ready to break down and cry.
I ran off back down the hall to our room very upset and tried to find another hotel in the area, but could not. I called her back, and told her I wanted a refund and she said she was calling the cops! I had no idea why she felt threatened by a mom that was only trying to protect her disabled daughter!
The clerk’s name was Opel but she refused to give me her last name. Opel said those ants are all over the building and that WE brought them inside. I got even more upset on the phone, and said that was unacceptable.
I asked her to be compassionate and told her our baby could not sleep in a room swarming with ants.
She told me to shut up or she would call the cops, and have my family forcibly removed and thrown into the street.
I told Opel to tell the manager we wanted a refund and she said she spoke to the manager and he refused to give us a refund. Opel threatened me again to call the cops. I told her I did not do anything to deserve getting thrown out. I asked to speak to that manager and she refused.
My husband drove 50 miles away and tried to find other lodging, but could not.
We had no choice but to stay in an infested room, and I kept finding huge flying ants all night all over the room. We were trapped in your prison hotel and had no place to go.
I was awake all night trying to kill the huge flying ants to keep them off my baby.
I have opened a complaint with the local BBB office that governs this area, and with the Department of Health and Human Services. I told them I requested a refund but you refused.
I would like an apology to me and my family, since I have to stay awake all night killing flying ants.
I would like all the front desk staff, but especially Opel to have special training in how to handle these situations better.
I am hoping this hotel can learn from this experience, and I hope no other customer has to experience this.
Our vacation has been ruined.
You can see photos at the following link.

I’ve spent a lot of time in hotels and for a total of $ 85 a night for the king bed master suite this place is awesome and worth it totally. The one review before mine said He found a roach under the couch?! Who looks under couches at hotels lol not the cleaning people obliviously =) anyways some things to note about this place. I’m room 344, king bed, flat screen tv, YOUR OWN PERSONAL KITCHEN AN DISHES INCLUDED, the hallways to the rooms are all inside! No outside walking =). Bed was super comfy We brought Our own pillows and sheets in case room was dirty and didn’t even use them. This place is really nice. The breakfast is free so why complain. It includes chocolate milk, white milk, several cereals, bagels, blueberry muffins, eggs, sausage, coffee (decaf and reg =), orange juice, bottle water and more that I couldn’t remember. Really good place to be.

We paid for a king suite on expedia, & got a smaller room with a queen when we arrived. The hotel down graded our reservation b/​c the were at max occupancy, & did not refund our money.
The room had filthy floors & couch, & the breakfast buffet was chaotic.
Not planning on staying there again.

There are some definite pros and cons about this place.
Pros: The price. Definitely a value for the room you get. Large and includes a kitchenette. Pretty awesome. Free breakfast is cool too.
Cons: An apparent lack of attention in regards to cleaning. We requested a pack and play for our six month old baby, which they provide. Upon opening it, it was filled with a dozen or so dead crickets. The manager explained «It doesn’t get used much and we have a large cricket problem certain times of the year.» Also found a dead roach under the couch. So, yeah, they don’t pay much attention to detail when it comes to cleaning. While the free breakfast is cool, there’s not much to it. So don’t expect a grand buffet.
To their credit the manager did apologize and offer to make it right. We moved to a different room and had minimal problems the rest of our 3 night stay.
Bottom line? It’s okay.

Don’t stay here!!! We walked into the hotel and it wreaked of cigarette smoke. Our room was full of dirt, bugs, and the shower didn’t work.
They advertise a full kitchenette but beware the sink barely fits one cup. The sheets were not clean, ice makers in the hallway did not work… and on and on.
The hotel staff was less than friendly. Wish we had stayed at the hotel next door instead. I would not recommend this place and wish I had read more reviews before booking.

For being in Aransas Pass, this hotel had everything I needed for my visit. It is the best hotel in Aransas Pass. I would not stay any other place.