Baldwin Property Management

We have used this firm for our HOA and they are great. Stephanie is very responsive for us and she does a great job.
I highly recommend this place!

The worst when it comes to customer service. My complex has the unfortunate luck of being «managed» by this company. Avoid these people and company if you can. I really question the validity of the posts of people who give this company 5 stars. This company is anything but. My personal experience repeatedly with them have been sub par. Examples below:
— When I contacted Amy in regards to getting the key to the utility box, she told me she’ll leave it with the front desk at a certain time. When I arrived at the given time, no one was at the front desk, I then walked around the entire office on my own and eventually found her. When I told her who I was and why I’m there, her first words to me were «oh i forgot about you.» No hello or any greeting of any kind.
— Another issue as other reviewers have posted is the parking situation. At some point my complex decided that «permits» were required to park in the guest parking stalls. Since when were documents made out of Microsoft Word and saved in PDF form qualified to be called permits? When I first heard «permits» were needed I asked Amy what would happen if I had guests staying over last minute on Fridays, holidays, or the weekends. Her response to me was to just email her the guest parking request so that they have a record of it and if anything where to arise from it, there would be email evidence to prove I tried reaching out to get a permit. Long story short few months down the line, this exact situation occurred where a friend was staying over for 2 nights, I sent a request for guest parking friday early evening, my guest parked in the guest parking for 2 nights and was issued a parking ticket on the second night. I contacted Amy, Carolyn, and Jerry at Baldwin and the only response back is they can’t do anything to fix the ticket. When I questioned further about how they could give out permits but not fix any ticket issued (specially when I followed directions given to me) I got no response from anyone.
— I had also asked Amy and Carolyn to give me the names of those people in my complex who are on the HOA board. The most ridiculous response of them all is they can’t give them to me due to security reasons. I replied back asking how it makes sense that they can’t give me the names of the people who are on my HOA board. No Response.

This is about as top notch as they come. Personalized service, answers the phones, GREAT communication, and highly professional and courteous staff. Very educated when it comes to the laws of HOAs. If you’re looking for the best you have found it. Despite these negative reviews, which contain false information, I can guarantee you that they are the best around. Obviously, these others that left negative reviews were angry for some reason and felt the need to bad mouth a company that is very professionally ran. I believe they are misinformed, as Baldwin Management doesn’t even rent units, they manage them and only work with the owners of the units they manage, not the tenants. It’s unfortunate that these people chose to speak out of anger and speak of things they are not familiar about. ANYHOW, if you are looking for a great company to run your HOA this is the way to go!

Without Baldwin, the Arcadia homeowners association I am president of would be in tatters.
Ten years ago, I was elected the president of the homeowners association (HOA) I own a unit in. Having watched the property slide downhill for years despite being been ‘professionally” managed, I knew change was needed… immediately. After many interviews with other management, I found Baldwin. Born and raised in Arcadia (where they are founded/​located) I knew immediately they had the same vision I did on business, personal service, and a desire to make 18 homeowners, neighbors. They treat you as family while giving the highest of services. The fees are very fair and competitive.
In the decade since we started, the HOA has turned around completely and is on solid ground. Fiscally it’s healthy; Large «special assessments» are a thing of the past. Physically the complex has never looked better or been better maintained. Receiving complements from the neighbors about our complex never gets old.
The level of service is A+ luxury. Baldwin is very professional, skilled, and knowledgeable on all aspects of HOA living. Yet, it still maintains a small town feel, not like the corporate property managers that blanket the Arcadia/​Pasadena area. The large problems are gone, replaced with only easy decisions your assisted with. Baldwin has yet to disappoint me– and I’m not the easiest person to please. After all, your home is your largest investment.
Communications is easy and prompt attention is always paid to even the silliest of concerns. My manager has been terrific and has been a real shoulder to lean on. Needless to say, that’s important because serving as a volunteer president or any board position in a homeowner association board is never simple.
I’m proud to say that our association is well-​prepared for the future, due to Baldwin Property Management and their excellent customer service. As an association, we could not be more pleased or recommend their service higher.

Seems like I’m not the only one have problem with this management company. I’ve been living here for one and a half year, they are really bad at reply tenants on time and causes a lot trouble for my family. I don’t recommend this company.

I live in a complex managed by Baldwin Property Management. In the past two years I’ve dealt with them on various instance from updating buzzer to resident’s phone line to major water damage from the unit above me. Unfortunately, service provided have been mediocre. Often I need to make numerous calls/​emails before request is performed. During the water damage situation, I had to call them numerous times asking when the clean up crew will arrive, what is the latest update, what is being done, etc. Each time I would be told they’re working on it and will call me with updates. Yet hours would go by and I would be the one calling them again. When I approached them to please let me know when the restoration crew will be coming (so I can make arrangement to let the crew in,) Baldwin Management assured me that they will let me know. Unfortunately, that did not happen and the crew came and could not get in (no one was home as I was not notified and went to work as usual.) This caused delay and I was yet again the one having to follow up instead of being informed.
In other instances, my emails to Management were not responded or acknowledged. I’m in the customer service field as well and honestly all it takes is one minute to email back with «we received your email and will let you know when this is taken care of,» follow by a 2^nd email when the request is complete. Unfortunately that is an area Baldwin Property Management need to work harder on.

They charge money from tenants without reasonable cause.
My roommates and I parked in the guest parking during the day time for short period for loading, without warning, they charge us 570 $ for violation (violate WHAT?!). While there are no clear statement in the contract indicates tannest cant park there during daytime, it only says no more 2 times parking per month on an overnight bases.
Think about it.

Horrible association rules. When owning a home somewhere regardless of the community it’s placed, you want to feel like you’re at home and you can’t even do that here. The association rules are out of control, and getting the most ridiculous complaints of them trying to control how you should be living in your own home is not normal especially when you aren’t a bother to anyone or invading anyone’s privacy. I will never again rent or buy from this company

This company has managed my building for the ten years I’ve owned my condo. It does a dismal job. The personnel are consistently rude and behave as if the condo owners and HOA report to them rather than the other way around. I can t imagine how they remain in business. If I could give them less than one star, I would.