Chase Bank

I’m torn between leaving a good review and a bad review. I’ll start with the good part, Johnson greeted me and my mom and sister at the door happily and quickly set us up with a banker, Nicole. We were having issues with our debit cards being deactivated since they don’t have chips. Johnson said we could expedite our cards and had us seated. Johnson had great customer service.
We sat with Nicole who said it didn’t matter that Johnson said we could expedite our card due to the deactivation and tried to charge us for shipping on a card that was having issues because chase deactivated our card! Not our fault. I had to make a deposit and she filled out my slip and walked me to the very long line for a teller and said «okay I’m going to lunch!»
Every other experience with bankers they do the deposit for me and typically super friendly. She was cold and was only worried about eating. I felt that was rude and had no priority for the customer only for herself.
After being walked to the LONG line to only deposit my check myself (without a debit card lol)!!! Johnson came up and apologized and offered to deposit it for me and said he would send me the receipt. Honestly wish he was able to help me and my family for our entire visit. This is where I’m torn 5 stars for Johnson’s service. No star for Nicole.

I hate going to this chase because they always try to get me to use their new self-​serviced machines (once you walk inside instead of seeing a teller). THE REASON WHY I DIDN’T USE THE ATM OUTSIDE IS BECAUSE I RATHER HAVE A TELLER SORT OUT MY MONEY AND SUCH AND/​OR I MIGHT HAVE QUESTIONS CONCERNING MY MONEY THAT I WOULD LIKE TO ASK A TELLER. I get it those new self-​serviced machines are the future. There won’t be tellers around anymore because technology will replace people. GOT YA. I just hate how persistence they are telling you to use the new machines instead of a teller. Until the bank tellers extinction, I shall see a teller for my financial needs!

Do not go to this branch. Bankers is not helpful at all. I came in. No one greets me. Then in order to deposit cash you need an ID. I just needed to deposit some cash for an over draft. So I wrote a check instead. Said they will hold the check for a eel since it’s not a chase check. Whar the heck? I just need it to cover my overdraft. So I went home to get my ID so I can deposit cash. Spent a whole morning doing something that is supposed to be simple. Aaahhhhh!!!

Worst chase bank I’ve been to. Only had 2 tellers and the customers in line had to wait 15 – 20 minutes just to get helped. Never coming back here again!!!

This review is mainly about the customer service here. It’s seriously the best! Alvin is now my primary go-​to guy for all my banking needs. Not only is he patient with all of my questions, he offers me financial advice based on his personal experience and knowledge. Let me note that I first came to him, I had no credit card and I wasn’t even getting approved for a Macy’s card (embarrassing!). Having taken his advice, he’s helped me improved my credit tremendously and I was recently approved for a Chase Sapphire card today w/​an insane credit limit! He truly cares about his customers’ needs and I can surely attest to that.
Also, every time I lose my credit card — he handles all of it immediately and even puts a rush on it so I get it in 2 business days. Uh-​mazing!
I’m sure the other representatives are nice as well — they are always greeting customers with a smile and checking in to make sure the wait time isn’t too long. Parking is awesome, the lot is huge and there’s two ATM vestibules outside if you want to avoid human contact, lol.

This is probably the best chase in California. I’m always greeted every time I walk into this chase branch compare to other branches. I would always come in to withdrawal by using those big machines cause it’s very fast and convenient. Plus it’s right across from the mall which is awesome. Plenty of parking and stress free lol. Keep up the good work chase employees! :)

Thank you Annette for your great service! I hope that you continue to share your great customer service to the entire community, you were very hospitable in a professional way.
On top of her great service she is also great with kids! She offered my son a candy with a big heart! Thank you Annette again for your great service!

Right when I walked in, I was greeted by Tracy. She was upbeat and helpful. I needed to deposit checks for my own personal account and on behalf of my mom. I usually do it through the paper deposit slips, so I was trying to write down my information when Tracy interrupted me to teach me how to use the ATM deposit machines. Pretty cool. It was a nice addition to the branch because the location that I typically go to doesn’t have those machines inside the building. This is by far the nicest and biggest branch that I’ve been to.
The machines are pretty cool too because they print out a picture of the check you deposit on your receipt. I’ll keep that in mind when I need to make future deposits. Thank you Tracy for introducing me to up to date methods of banking.

This place is huge!!! There’s plenty of parking and lots of teller. You’re greeted right when you get in and the service is speedy. It seems like they train their staff well. They have little treats and coffee for the costumers. Plenty of ATMs inside and out! In addition to having plenty of parking, it easy access! The place is so stress free.

Absolutely the best service I ever received. More important they are consistently good. I work in the customer service industry for a big corporation and I only can dream that one day my staff will be as competent as all Chase employees at this branch. Great Job Chase!

Clean, fast, professional, convenient, safe… & they have more DumDum lollipops than other branches!

It is a nice branch. Very dark though. They dont have all the lights on. The ATM is annoying because there is no direct parking by it.

The personal banker or private client advisor (says on her business card) May Miao has HORRIBLE service and HORRIBLE attitude to her customer.
She helped me with my money market account a month ago and didn’t tell me that there will be a penalty for early termination. In fact, she told me there WON’T be any penalty period. Then I decided I want to close the account now. All the sudden she said I will be penalized with a 1% fee. I said that’s fine. I will pay for as long as the account is closed because I need the money. From that, she asked so many why and told me it won’t be a reason to close it and she won’t be able to explain to her back office.
First of all, THIS IS MY MONEY. I can do whatever I want and it’s none of her business. I already told her that I will pay for the penalty. About what reason should her give the back office? I am sorry. NONE OF MY BUSINESS! Why should I worried about her jobs? Didn’t JP Morgan pay her for reasons?
Second of all, I AM CLIENT! She should not give me any ATTITUDE even I asked her KINDLY if she can help me to close MY account. This is not professional and this is why I am here.
I won’t say the whole branch as team got bad services. Most of them are nice and helpful. But this particular woman need to be more professional and I will never ever return to her again.
Her name is May Miao. Again, don’t go to her or you get treated like nothing.

Giant location. Clean and well kept, and the customer service at Chase is always amazing. Always. Not much more to say but your average Chase, just bigger!

My wife had check’s stolen months ago and was unaware of it. One small check was written on the account and she failed to notice it. The signature was forged and the fine people at Chase cashed the check despite the clearly fraudulant signature. A few months later several were written for several thousand dollars again clearly for reasons that made no sense, against any historical pattern of usage on the account and with signatures my dog could have made more accurate. Chase refuses to take responsibility for their incompetence and blames the victim for letting their checks be stolen! I will not longer deal with this bank.

My husband and I took time off work to meet with the mortgage representative. We had an appointment but when we got there, he had taken a «walk-​in» before we arrived. Came over and gave us «a minute» of his time and told us he didn’t want to waste our time, that he had reviewed our info, and that he’ll let us know if the rate becomes lower. He did not review our info because we have not provided any. That’s why we had an appt to go over documents. He had no idea what he was talking about. When they reconfirmed the appt with us, my husband was going to cancel the appt but they assure us that they would try to get us a lower rate. When we got there, without talking to us and just blew us off? So unprofessional! We emailed the branch manager too but no response. Bad customer service. Lame!

This review is based on my visit to the ATM. Parking here is nice since it’s in the corner and I can get in and out at two different spots. The ATM is out in the open near a busy intersection so it’s pretty safe to use without the thought of getting mugged.