Deborah Yu, MD

Dr. Yu is truly an amazing doctor who cares so much about her patients! I guess i am the lucky one because since day 1 her office staff were never rude to me, both over the phone or in person, they talk to me with smile on their faces. When they help me leave messages to Dr. Yu, she called me back after her office hours and explained everything to me. I feel bad that she has to spend so much of her own time (without charging me) on the phone with me. I don’t think i should expect any dr. doing this to her patients, so i greatly appreciate what Dr. Yu has been doing to me! Also many thanks to the office ladies who help me schedule appointment (i called and was able to schedule it in 3weeks), follow up with my medical record. If you are looking for a great OB, she’s the one!

If you want to be completely frustrated by Dr. Yu’s office staff then go ahead and schedule an appointment. They are the absolute worst staff ever! I even had a conversation with Dr. Yu a few years ago and she said she would look into it and address the issues. She obviously hasn’t because it’s gotten worse. On December 18, 2015, I sent a letter to Dr. Yu requesting my medical records. No response. On January 4, 2016 I faxed a second request. No response. I called on January 6, 2016 and was told that neither of my written requests were received. I didn’t believe her. I was then faxed a medical release form which I faxed right back and confirmed they received it. I was also told it would take 5 – 7 days for me to get my records and there could be a fee between $ 5-​$ 10. After more than 7 days elapsed without getting my medical records, I called Dr. Yu’s office on January 20, 2016. No one answered so I left a message. No return phone call so I had to call again. I spoke with someone who said that my medical records were faxed to me the same day I signed the medical release form. I told the gal that whoever indicated that that happened was lying. I never got my records. She then faxed over my records from the last time I saw Dr. Yu. I had requested that I needed my records from 2008 to present. The fact that I have had to make 6 attempts to get my records is absolutely ridiculous. I asked to speak with an office manager. Dr. Yu is the person to speak with AND she checks her messages at the end of the day. Seriously?! So I said I wanted to speak with Dr. Yu and to let her know that the reason I would not be going back is because of how incompetent her front office staff are and how they treat patients.
Now, on to a review of Dr. Yu. When I first started seeing her I really liked her. She was patient and very helpful. The last time I saw her she was not very helpful. I was having pain in my wrists that I believed was due to the hormonal changes due to menopause. Dr. Yu didn’t seem to care that I was in pain and didn’t even order a blood test to see what was going on. I found her demeanor to be somewhat changed from when I had seen her on previous occasions. The other issue with this medical practice is the excessive wait time; at least an hour in the waiting room and then another ½ hour or longer when you’re in a room waiting to see Dr. Yu. For all these reasons stated I will never go back to this office.

She delivered my son in November. I can’t believe how time flies. She’s a great doctor her staff is ok but she’s very knowledgeable and caring toward her patients. I recommend her to anyone who wants a good doctor to deliver your child. Down side she’s super busy so definitely come early to your appointment because you will have to wait anyway. FYI I have att and there’s no reception in there so no INTERNET while you are waiting… no wifi. :(if you have time-​warner hotspot it might reach to her office depending where you sit. From the door as you walk in sit to the far left for the best reception. or download apps you can use without wifi!

I have been a patient for a couple of years. Yes it is sometimes hard to get a phone call answered, and yes there will probably be a little wait, and yes the front office staff can be very matter of fact and straight to the point. With this said I have never experienced nor witnessed a rude attitude from the staff and I have never been left waiting for so long I felt forgotten. But I have had to call multiple times before catching someone in the office who was able to make my appointment and the soonest I was able to make my appointment from that call was a 3 month wait. But NONE of that was a problem for me. It was not an emergency; for an emergency there are special numbers to dial and places to go when you need immediate assistance. Dr. Yu has a very clean and sanitary office that is easy to find. The staff has always been very professional, in my experience. Dr. Yu has been very helpful to me and has been able to answer questions other doctors have been vague in answering. I leave her office feeling like I am well cared for. She and her staff have always taken their time to answer all my questions completely and made sure that I leave their office with the most knowledge to take care of my health until my next visit. And there will be a next visit. I trust Dr. Yu.
Lastly, I do not use insurance. Prices are given to me upfront (and the fact that they do not accept credit cards and only accept Cash) because I let the staff know from the first call that I do not have insurance. Does this make a difference? Dealing with a third party can sometimes cause confusion and frustration. Maybe this is why I have not experienced some of the issues other have had.

My wife had bet first visit. The doctor seems to be confident and present herself well. The front desk people were friendly, not super outstanding but better than average MD office. We will be switching to her from now.

Very nice and fast Dr. She is high efficient, so you need to know what you want to ask for. Otherwise she will just go through standard procedure very quickly. She is very busy, rooms full of patients whenever we visit. And it’s true, that you have to wait at least 40 mins. Stuff isn’t too bad as other said, they are polite enough not hurting feelings. It’s only been two visits so, I will comment more afterwards.

I called them today and asked for an appointment. My insurance company told me that Dr. Yu is in their net. I should be able to go to see her. But the staff said they don’t accept my insurance. I’m so confused because I checked with the insurance company and Dr Yu’s acceptable insurance types. Does this happen to anyone else? BTW, my insurance is blue shield PPO

Dr. Yu is a fantastic doctor, caring, knowledgeable and is quick to follow up. Sadly, her choice in office staff and billing practices will be the downfall of her business. Collecting cash up front without her «billing» manager getting an accurate quote from insurance, and then dragging their feet on «processing» a refund is truly unprofessional. All billing is done off site and can take 3 – 6 months to be processed, meanwhile you are left paying upfront with no guarantee of getting your money returned. This leads me to believe that they walk away with your hard earned money even though insurance has covered most of your out-​of-​pocket costs. Beware, only pay your co-​pay during your visits and force this practice to process the insurance claim fast. I won’t even begin to address the 2 – 3 hour wait times. So for now, I have the insurance company involved. I have found another doctor.

Contrary to what the 5 star reviews will have you believe, the entire practice is a joke…
First and foremost, the staff she has working for her has absolutely zero manners and no respect for the patients or their time. Of the half dozen visits or so I’ve been to, the staff is constantly talking about non-​work related items. They will pick up the phone, tell the patient calling to hold and then continue their conversation that they shouldn’t be having. Furthermore, I’ve heard them mock the patient on the phone once it is put on hold. They forget the glass partition between them and the waiting room isn’t sound proof. Occasionally, when they are done giggling and and making a mockery of the clinic, they will address the patients. Again, zero respect and no empathy towards the patients.
To add to this, the average wait to me for every visit I have been to (6+) is over an hour… usually an hour and a half. Why? Well, they over book to collect that money! You will sit in a crowded waiting room, with the traffic overflowing to the halls. Then to help minimize commotion, they move people to rooms, only to sit there for an additional 30+ minutes. It’s a joke… It isn’t because there was an emergency, it is simply because they overbook. When you finally see the Doctor, there is no apology or explanation… just business as usual. Fortunately, she is nice and helps alleviate some frustrations through her kindness/​approach.
Last note… our last 2 visits were cancelled with no notice. We didn’t find out until we got there, which is a 25 minute drive for us. These were due to emergency operations the Dr. was rushed into, however the staff didn’t let us know. Unacceptable. To top it off, when my Wife called to ask a question since she wasn’t able to be seen the week prior, they told her to take Tylenol and wait til her next appointment. No concern about what was wrong… only to have that appointment cancelled too. Worst practice immaginable…
If you don’t mind sitting around for 2 hours listening to the immature staff joke around the entire time, this is the place for you. Otherwise, spare yourself and a find another Doc. Even with how kind the Dr. is, it doesn’t offset the other parts. Do better…

For my first appointment, scheduled at 4:00 PM, I was left waiting in a room until all the staff had gone home. When I opened the door to make sure they hadn’t forgotten about me, the office was dark. I could only find one staff person who said the doctor had gotten stuck with another patient. No one had bothered to let me know, so I asked for a co-​pay refund and left. I never even got to see Dr. Yu. No one was apologetic and I’ve never heard from the office since. If you want personal and compassionate care, do not go to this OBGYN office! They don’t care about their patients.

If you have hours to waste waiting for the doctor then this is the place for you. My first visit was 1 hour and 45 minutes waiting and now I am over 1 hour and 30 minutes into waiting with no relief in sight. If you think it is because she had an unexpected delivery, think again… I asked. She just runs late.
What’s more, the office staff are rude and take no time to explain their «pre pay in cash» insurance policy.

Dr Yu is the only dr my wife and I trust. Expect a wait, and if you are grouchy and mean to the staff then sorry if they are grouchy to you back. They are the nicest staff ever to me. If you don’t want the wait then don’t pick her and then bad Unilocal review her.

Dr. Yu is great. She is very knowledgable and experienced. She will answer all your questions and always ends with «any other questions?». The wait is longer than usual so book an early appt. Any good doctor has a long wait. You would be more concerned if you’re the only patient at a dr. office…

Our complain is mainly about Dr. Yu Practice. She herself is an ok doctor (although she did get the week of the baby wrong at 7 weeks due to having an older technology for ultra sound). The one and only time we went to her office we waited a total of 3 hours for our session (the office could have called and let us know they were running behind).
MAIN MAIN Reason for not going here: dealing financially with this institution is a nightmare! Everything is cash based, which means when they charge you ahead of time to pay for your session and then your insurance also covers the cost because the staff made a mistake in checking your insurance, you have to chase these people for months straight and still don’t see a refund check back. I have called this place and talked to the billing department at least a dozen times since and they always had some excuse for not issuing a check and we still haven’t seen our money back (13 weeks later)

Dr Yu very knowledgeable and always takes her time to answer questions. I will agree with everyone that it’s hard to get an appointment with her and the wait is terrible BUT she is definitely worth the wait. She always takes her time when she is with you and you never feel rushed even tho there are a million other people waiting outside!
For those who are complaining about the calling her office and the answering service — Dr. Yu just moved offices about 3 weeks ago (end of Aug 2014) and AT&T has been horrible! (Totally not the office fault) — at&t did not restore her telephone service properly and so all calls have been transferred to the answering service and only sometimes when the internet phone decided to function properly then you can reach the office!!! It’s a nightmare! Hopefully after she has settled in her new office the phones will also work much better!!!
With everything said I am so glad I found Dr. Yu!

#worstofficenotworthit #negativestars
The office staff have a permanent,“I dont give an F” face and attitudes that match. Dr Yu triple books, which guarantees hours waiting, sometimes naked in a paper gown when th Dr isnt even in the office yet. Dr Yu is not worth it. She needs to rethink her patient care office ethics. Three strikes, I am out! I am forced to put 1 star.

Don go with this OB ! Awful! And the office Never pick up the phone! She is not professional! She is very rude! Be careful, moms! Go somewhere else!

Expect long waits and poor office follow through.
Dr Yu is very knowledgeable and she is a great doctor that truly knows her field. Because she is good she is so booked up and extremely hard to get a hold of. We have called several times and its been so difficult to even get the front office to answer. It’s usually their telephone service that answers and it’s really useless to leave a message because the office never calls you back. I guess that unless your call is of extreme urgent nature they will call you back. We have left messages with the answering service (we called during regular buss hours) and the phones are always tied up. We even complaint to the phone service and all they could so was to apologize but again no one calls you back from the office. We even complaint to the office and their excuse is that they just moved so their line are down. For all we know it’s always been like this.
If you think that calling at 9:35am on a Wednesday that it should be fine then, think again. The office doesn’t answer at that time so it’s also the answering service picking up the phone. They go to lunch and don’t pick up the phone for 1 ½ hours, again it’s the phone service that answers during this time. You must be so persistent and keep on calling. You need to have Dr. Yu on auto redial!
The waiting at her office is horrible. You wait forever and it’s packed with patients. Even when they finally show you to your own room you still wait forever for Dr. Yu to show up! We have considered changing doctors for our second pregnancy, however because we don’t know any other good doctor we
are putting up with all of the poor service.
They just moved to a new medical center so do except long lines and your records to be lost or hard to find. If you have plenty of time then you can wait for Dr Yu. If you have to work or are a busy person, it would be best to find another doctor. My wife has tried calling other times for by regular issues and it’s always the same thing, trying to even get the office to pick up their phone and even schedule a regular appointment is extremely hard.

I will give it a zero star if I could. I’ve been here for 1 n 45 mins and they still haven’t called us. Approached the desk n I was told we were next. Three people have gone in since I asked n no sign of being called anytime soon. The staff is insensitive n incompetent.
Just got called in. It is 4.16 pm. No apologies whatsoever. Totally unacceptable. Will c how long we have to wait n the room until the doc comes in.

Was pretty psyched to find an ob gyn with good reviews using my health insurance’s ridiculously specific search engine based on my location, plan, and assigned medical group.
Not impressed when I called and was told that Dr. Yu does not accept any HMO plans though the information her office has listed with the healthcare provider specifically states that she does.
To increase the disappointment in service the office personnel did not state that it was a mistake, a change in services offered previously, and worse yet didn’t take action or say that she would take action in updating the information with the insurance provider.
Upon calling the insurance provider they state that even though a patient may be told this information only the Doctor’s office is allowed to update it.
Shame on them for not taking the initiative and being polite about their own mistake in not keeping the office information up to date.