El Pollo Loco

I like the family meals and the lunches here. They are usually quick in and out when you take out. They will give you larger containers if you ask for them.
The chicken is the best even with all the new things they are adding to the menu. Stick to chicken.
I love the avocado salsa the best here.

Items ordered: 21 — 3 piece meals (yep, 21 meals!)
I came here on a Black Friday (day after Thanksgiving) around 10:45 to pickup food for our workers. I first went to the Arcadia location on Las Tunas/​Baldwin, and because it was the day after Thanksgiving, they decided to open at 11am instead of 10am like they usually do. Welp, because of that, they missed out on a large order which would’ve made it worthwhile to open up. So I ended up at this location on Duarte Rd.
This location was very accommodating, the manager was cool about it. When I told him I had a large order, he gave me a business card so I could have their phone number for future orders. Since it was early, they didn’t have much chicken on the grill yet, so they threw on a bunch of chicken on the grill. The order took around 25 mins for my order.
Everything was good, I’ll come back to this location next time.

The food did not take long and it was nice that they call you by name but the meat was dry and hard to eat. Not worth the $ 8 and change lunch that it cost for two pieces.

This location is on the cleaner side and the food quality seems to be better than other nearby locations. Staff are nice and friendly.

The chicken was very dry like its been sitting around for sometime and the pieces are very small. The salad bar is the only good thing!

You had better check your order if you are getting to go. I got home tonight and it was all wrong. When I called in to talk to the manager she was extremely rude and told me there are no refunds for items you have ordered. The problem is I know what I ordered and what I received are items I never would order because I do not like them! I will go to another Pollo Loco from now on, this one has a bad attitude!

It is my first time coming to El Pollo Loco and the customer service is superb! The cashier tried to help me find a coupon so he could give me a discount, it was really nice of him. I will for sure be coming back here.

Liliana was very rude tried to tell her I wanted a cup for water with a lid because I was taking my order to go but she wouldn’t give me one unless I paid $ 1.09 uhh why would I pay for a cup to get water terrible customer service definitely soured my opinion of this franchise and this location specifically not sure I’ll be back

I’m a regular at this location, I like the service, very nice people, Robert Cull, the manager is a very nice person as well. He re did my order when I told him that I forgot to order my pollo bowl with no beans. He is very professional.

This particular El Pollo Loco is A smaller shop, nestled into a small strip mall. For a long time, the anchor tenant kept changing, because they couldn’t find a business that work there. Currently, it’s a Honey Boba… Which, being so close to Arcadia high school, seems to do pretty well.
EPL seems to also enjoy this proximity. At certain times of the day, there is something of a long wait, as the place gets pretty crowded with hungry high school kids. Other times, it’s a ghost town inside, although parking always seems to be difficult to find. I should probably also mentioned that there is no drive through at this location.
Inside, there is a small counter and salsa bar. Drinks are self-​service. The food is like any other EPL.
I have a hard time throwing down eight or nine bucks for a burrito at a fast food place, so I usually get out of here with a couple of BRC’s and a small drink. This location, anecdotally, doesn’t seem to have a lot of promotions or deals either. Then again, as they are quite close to a hungry 3500 kids on any given day, they probably don’t have to.

I always get good quick service at this location. Friendly people working there. Good prices and special deals.

I’m easy to please when it comes to Pollo Loco, but this place had PARTICULARLY fresh avacado, delicious food, friendly service and was clean. It was a little better than any other Pollo Loco I’ve been to.

I love El Pollo Loco!
Used to come here a lot when I was in high school, and I still go every once in a while. My parents sometimes just buy a big ol box of chicken to eat for dinner. Their chickens are always tender, moist, and flavorful.
BUT. My absolute favorite from El Pollo Loco is their chicken caesar salad bowl. CHICKEN. CAESAR. SALAD. BOWL. I don’t think it’s on their current menu anymore. Actually I don’t think it’s been on their menu for a while now. But they do have it.
Basically… it’s a bowl. They put a bed of Spanish rice on the bottom, some crisp lettuce and greens, chopped grilled chicken, crispy bits of tortilla chips, and their dressing. Not sure what exactly is in this dressing, but it’s got some Mexican flavors so it’s not your traditional caesar salad. I think there’s cilantro in it, but who cares it’s delicious!!!
I also get some hot salsas from their salsa bar and eat it with that also. YUUUM.
Fun fact: just had this for dinner last night. heh

Their service is actually really good.
But the food is just. fast food ok.

This is my favorite location! It’s clean and the employees are super personable. Tania is always real sweet when we come in and funny. I seriously love the grilled pollo salad and salsa. Hands down one of my favorite spots. My friends and family know it too!

If you go to this location be prepare to wait a long time just to get to the salsa bar, all the Asians in front of you take enough salsa home for the entire week. They often finish it all and leave none for the people waiting to get some. They even ask the employees to get bigger containers for salsa than the ones already there.
People like these screw it for the rest of us. I wouldn’t be surprise if they begin to hand out the salsa and have it behind the counter instead.

On par with Del Taco: you’re kind of embarrassed to like it, but you kind of like it. Kind of. maybe… don’t judge!
El Pollo Loco makes me laugh, and I’m not sure why. Maybe because the people that drag themselves into this fast food restaurant look like what they eat, a little oily, stale, and sometimes sad. The handful of times I came here was because my fiancé’s family loves cheap fast food. Cheap? I’m down! Haha.
My soon-​to-​be mother-​in-​law saw an advertisement for a chicken piece meal for twenty dollars: it came with an avocado salad, rice, beans, tortillas, and churros. There were three of us eating, and with forces combined, we can eat a lot, but even the tres of us couldnt eat everything there.
SALAD: a sad plastic bowl of romaine, with a handful of toppings. The family and I forgot it was even there, I pretty much picked out the avocado and put it in my food.
TORTILLAS: pretty good, they come HOT! I like the thickness of the tortillas too!
CHICKEN: The chicken looks a little sad and greasy but its actually pretty good — the meat has citrus, grilled flavor and the meat is juicy
CHURROS: the churros looked a little sad or old but they were surprisingly delicious! Crunchy, not oily, and loaded with cinnamon and sugar. I should have skipped my birthday cake and eaten the churros instead.

The staff is super friendly, and the place is always clean.
I love their salsa. Their combo seems to be very flexible. You can request for different side dish if you’d like. Not a fan of their chicken thigh and leg tho. The texture is alright, but kinda salty.
Overall, I give it a 4 of 5.

There’s not much to say about this location except that there’s always coupons in the mail and the food is always fresh.
I come for the cheap combos and gorge on the salsa bars. Get the BRC burrito for $ 1, it’s filling and healthy for you!