Jamba Juice

I’ve been to this location a couple of times. Both times disappointed. I came here about a year ago and ordered two acai bowls, it took 30 minutes to get my order. As I was watching them they were really inefficient. One was just standing there watching the blender go while they can take another order or start another order. The line grew to 6 people and I saw some just leave because it took so long. Well you would think it was made right since it took so long, wrong. My bowls were watery and didn’t taste the same. A year later decided to give them another try to find out nothing is changed. If I could give zero stars I would. Jamba Juice please train your employees better.

Probably the worst Jamba Juice I’ve been to. The service sucks and it’s slow. Also, the workers don’t know what they’re doing. Usually if a gift card doesn’t work, they’ll get a manager to help. But this time they just told me that they didn’t know how to process a gift card transaction. So I didn’t even get to buy my Jamba Juice.

This place does not take any type of coupons, gift cards, etc. They have on staff at any given time two extremely slow, probably underpaid employees (usually teenagers.) It takes forever, the line is always extremely long, and they don’t take any kind of coupons whatsoever.

This is my go-​to Jamba spot (mainly because I live so close). I really like how it’s located inside of Pavilions because I go in and order, walk around Pavilions to grab a few things, and pick up my order on the way out. I don’t feel like I’m wasting time waiting. It’s never too busy when I go either. It also helps that I go so often that they know my order.
I usually get an Acai Bowl with no honey. YUMMY. It makes me feel like I’m making a healthier choice AND it acts as my dessert. win. win. win.
I also like how you earn Jamba rewards if you enter your Pavilions #. For every 7 that you order, your next one is free! That’s better than the regular locations where you have to spend a certain amount to only get $ 3.00 off your next order. You also earn Monopoly pieces here, too.
The only downside to this place is when that taller blonde guy is working, or scheduled to work. He should just be fired already. Horrible service, horrible attitude. His ‘too cool for school ’ demeanor needs to leave. (I actually worked at Jamba Juice in high school for a little bit and I have no idea how he could have gotten hired. It must have been a favor)

I have come to this jamba juice 3 times. Each time the service isn’t that great. This time a young guy helped me. He didn’t know anything about the additives. I asked him 2 questions. Seemed annoyed. Kept asking the female Co worker. He then went to prepare my drink. Took him forever as he kept going back to look at the recipe. Then after getting it, it wasn’t even filled. Saw him desperately try to shake more out of the blender container. Dude, there is nothing left! You obviously didn’t measure right. Really? I am just use to ordering a cup and getting a full cup… what I paid for. No further visits to this location for us.

Today I went to the Jamba Juice and the service by the two fellas behind the counter was great. There was a woman in front of me who ordered 8 drinks and she needed help carrying it to her car and one of the guys didn’t think twice to walk her drinks with her to her car. The employee who made my bowl also had a really great attitude. At the end I wanted to tip him, but he asserted that they were not allowed to accept tips?! RIDICULOUS!
These guys are working hella hard! They DESERVE a TIP if the CUSTOMER WANTS to gift them with a tip for great service. Not allowing these poor fellas receive the tips the earn is scandalous, especially since the Jamba Juice that I go to in East LA allows tipping, and almost EVERY Jamba allows tipping! I literally saw these two go above and beyond their job, seriously, the manager needs to change his policy to make his employees happy, also– it’s NO secret in the service industry that TIPS means better motivation to provide great service. So if you want to raise this 3 star to something better, let them put out a tip jar.
This is coming from a CUSTOMER who feels upset that these hard workers aren’t entitled to what EVERY other worker on this strip can get tip but inside the Pavilions? Crazy! BTW, the fact that these guys can’t accept tips make THIS particular Jamba Juice look REALLY BAD because all the other ones do! I know, i’m a Jamba addict, and fan!

An update to my review to mention that the employee who made my drink didn’t wash her hands after handling cash and coins. Where’s the sanitation… You’re required to know that if you had a food handler’s license. Please Jamba and Pavilions, educate your staff.

When I walk towards jamba juice I see the gentleman talking to another girl that works in pavilions, they were talking loud enough for me to hear a few ft away from the bar. I get to the counter, girl leaves and the guy leans on the register like he’s bored and asks, «what can I get for you»? I gave him my order and he responded like if he were sooo bored. Rolled his eyes at me, my daughter and my niece. He was speaking so soft I asked him what he said a few times. I asked him for a shot of protein, he asked weight or soy? I couldn’t hear him the three times he asked. He looked at me like I was stupid, but ur in a store where there is noise and he’s talking to the girl loud so why couldn’t he talk a little louder? I was dissatisfied with the service, and that’s why I’m giving this review. My 9yrs old noticed his attitude and said, «who hired him»?

I love me some Jamba Juice don’t get me wrong. But there never seems to be more than 2 people working here, sometimes only 1. One time my smoothie wasn’t even fully blended and another time it took so long that I decided to finish shopping, when I came back the smoothie guy acted like he’s never even seen me before and accidentally handed off my smoothie to someone else. lol. I can laugh about it now. But if you don’t feel like laughing, drive to Pasadena where they know how to blend smoothies and recognize people.

Straight up bad service from this so called Jamba Juice. The manager is rude as hell. I think her name is Michelle. Im all for being friendly but her attitude is just too messed up to ignore. After repeating my drink at least two times. she still managed to make my drink wrong. So just like others mentioned, this place has horrible customer service and will most likely get your drink wrong. Maybe Jamba isn’t the type of job for you Michelle? :o

This is my favorite Jamba Juice location because I get points for free drinks every 7 purchases plus Pavillion gas points! This is a busy Jamba Juice location and does remarkably well inside this recently renovated Pavillion’s supermarket. If you were used to some of the old school drinks, no worries, they can make it! Remember «Thank You Jesus» or Matcha Green Tea? The only problem I see is that there is no storage capacity, and when they run out of fruit or certain supplies, they have to wander into the back of Pavillions and restock the booth, which takes time, resulting in long lines to build-​up. These workers really earn their keep, and I know they probably work a lot harder for the same wages as slower locations.

Coming here on a sunny day wanting to get a fresh drink. I give this place 5 stars because me and my co worker wants to get a nice cold drink but wasn’t sure what drink to get so the worker here Jessica recommended white gummy and Orange dream machine for us. So trusted her judgement and ordered it and we love our drinks !
Great location it’s located inside the pavilions so you can shop here for food too!

Don’t expect the same menu as a regular jamba juice. They are also slow not that friendly. Don’t acknowledge you as customer.

Very happy that this store inside Pavillions has «Buy 7 Get 1 free»! Got my free drink today & ended up paying 1 drink for 2!

Loved my acai primo bowl! Fast and friendly service too:) I wish the girl wasn’t talking so much when she was cutting my fruits tho.

Lines can get crazy long if you decide to get Jamba Juice during peak hours. Or on a hot day. They usually have a few people working, but it seems like they take care of one customer before they move on to the next one. And one worker is almost always cleaning up and wiping things down while the other takes control of the orders. Not sure if this is the most effective way to run Jamba in Pavilions, but I guess it’s working.
Normally this Jamba Juice does not accept gift cards or coupons that the storefront accepts, thus making a cup of Strawberries Wild extremely expensive. Which is why I usually avoid buying a smoothie here. The only thing that I like is their Pavilions perk where you buy 9 or 10 smoothies and the next one is free (not sure what size, though). But I was surprised that they offered the BOGO Fourth of July deal! Granted you needed to bring in a printed coupon and not show the offer from the phone, but I thought that was extremely fair as they normally don’t even take these offers!
The smoothies they produce are usually consistent in taste, but I felt like the Fourth of July bustle made them slip a little bit. The service was quite lackluster (which is understandable as they’re working on a holiday weekend and servicing a bunch of people who want to take advantage of a deal), but the drinks fell below par. I saw that a few people who had ordered large sized drinks didn’t have their smoothies filled up high, so I opted for a medium sized. The girl before me had ordered a green smoothie, and I guess they didn’t clean out that pitcher when they made the Mango a Go Go, so there were specks of green throughout my smoothie that made for a very odd tasting mango drink. Also saw a worker from Pavilions walk in and refill his cup of water using his bare hands as he touched the ice…
tl;dr: If you do want Jamba, I would definitely suggest you going during off hours or earlier in the morning. I feel like they’re friendlier. And normally they do serve consistent drinks. Use your Pavilions card to score the buy 10 get one 1 free deal!

For the smoothies, 5 stars! For the customer service, 2 stars. They don’t have horrible customer service, it’s just that the process is entirely too slow. Many times only one employee will be working behind the counter making smoothies, taking orders, and cleaning. The employees are actually really nice, maybe a little disgruntled because they’re not receiving any help during peak hours.
Occasionally I’ll see two people behind the counter, but the majority of the time I go, it’s one worker serving a line of customers waiting to either order or get their drinks.
Their drinks are made well! Some locations make the smoothies too watery or too chunky; this place has it just right! My favorite is Caribbean passion, not too sour or sweet, perfect for my liking. Mango a go go and strawberries wild are great as well.
If management can get the employees more help during their busiest hours, it would help with traffic flow and increase revenue!
I would recommend this location when there are no lines; otherwise it could take 15 – 20 minutes before you actually get your drink.

My husband is a Jamba Juice addict. Whenever we visit California, he HAS to have Jamba —
. The smoothies are always delicious. I’ve been getting the razmatazz since. oh geez. let’s say over 10 years ago! That is my go-​to favorite.
I found the employees here super nice, all the time. They don’t hesitate when I ask them to split a regular into two smalls, and once, I was short on change and tried to offer a $ 20 bill for a payment of 0.59, the nice lady behind the counter was like «nah», and threw her own dollar in. How awesome is that?
Please open more Jamba’s in the Boston metro area. the two here are impossible to get to!

I love Jamba Juice.
However, today (July 4^th), I was treated to horrible service from a woman named Rosa. My brother and I had gift cards for Jamba, and we swiped a $ 10 one when we were prompted to do so. The little card machine cheerily congratulated us on our purchase, but Rosa said the transaction failed about 5 minutes later after finishing a conversation with her coworker. Talk about customer service. –_​–
After swiping again, the machine had taken $ 9.55 out of our card and Rosa claimed that we were wrong and we swiped the wrong gift card. BULLSHIT. If you’re here and Rosa is your barista, don’t even bother. Anyone else, be my guest.
One star for your incompetency with the cash register and lack of professionalism, Rosa.
tl;dr: If Rosa’s the barista, go to Starbucks instead.

I got the best service at this Jamba. I went there around 11am yesterday and both people that helped me were so nice.
I ordered 5 drinks and a wheat grass. They made the drinks very quickly and packed it perfectly for me. The manager even doubled up on the drink holder for me so it doesn’t fall apart under the weight.
Since this Jamba is inside the Pavillions, you can get one free drink if you buy 7. That’s a great deal.