Kathleen C. Hwang D.D.S.

We drive a long distance to see Dr. Hwang and her staff because my Kids love it here. Dr Hwang is kind, gentle, patient and very encouraging. Everyone in the office is committed to making our visits easy and smooth.
Monique found an new insurance benefit I didn’t know we qualified for. Karen is always friendly and helpful in answering all our questions.
They have a reward program to encourage the kids to take care of their braces and general oral hygiene.
The waiting room is comfortable and welcoming with magazines, coffee, tea, and water.
Our whole family loves Dr. Hwang and her whole office.

Dr. Hwang did my braces 10 years ago when she was still working as an associate for Dr. Chang in Los Alamitos and then Dr. Di Giovanni in Newport Beach. When my boys were finally old enough to start their orthodontics treatments, I took them to Dr. Hwang. She’s a perfectionist and will not let you out your braces until she’s absolutely satisfied with the results, so you’d better wear your invisilign or your rubber bands! Once she does take out your braces, you have PERFECT TEETH.
Recently my youngest son Alex started phase 2 of his treatment with Dr. Hwang. When they took his X Ray, they discovered that 2 of his adult teeth were coming out fully crossed, making an «x». I could see the looks on Dr. Hwang’s staff’s faces when they saw the X-​Ray, betraying their thought that there was no way Dr. Hwang could fix Alex’s teeth. Dr. Hwang said he might need oral surgery but she’d like to try uncrossing the teeth with ortho treatment first. I was frightened for my son, for having to endure what would certainly be a very long and painful treatment but Alex LOVES going to to Dr. Hwang’s. Her staff is really friendly, her office looks like a local hang out where he always end up bumping into local friends and classmates, and Dr. Hwang herself is very gentle and friendly with the kids. She takes her time explaining what she’s doing and working on each patient herself until she’s satisfied with the results.
Several months later, my son’s crossed teeth are half way uncrossed and well on their way to being fully moved to where they’re supposed to be. His pediatric dentist said that most orthodontists would not even take Alex as a patient. I’m just grateful that she did. I don’t mean to gross you out, but wanted to share this picture of his crossed teeth now, half way through his treatment, so you can see how mission impossible it is to make them right!
Now she’s doing my mom’s teeth. My mom is really hard to please and resisted orthodontics treatment for many years. She finally started with Dr. Hwang and is very pleased with the results.

Dr. Hwang and her staff are top notch! My daughter started her treatment here approximately 18 months ago and her teeth look fabulous! Her braces are due to be removed June 2^nd and we’re thrilled. The only unfortunate part is that we will miss seeing the staff here on a regular basis for our appointments. They are always such a pleasure to visit. Karen helped me to get back on track when I had a slight financial set back and I couldn’t be more grateful! Sarah had a smile on her face with every visit and made my daughter feel extremely comfortable. Dr. Hwang and her staff are a very caring group of people and i would definitely recommend you visit them!!!

I am extremely shocked with the two recent reviews stating that anyone in Dr. Hwang’s office is even remotely rude. My daughter started her phase 1 treatment with braces about a year ago and we have had to stop by the office many times for adjustments and we have never ever been treated in a bad manner or seen anyone else treated badly. We have always felt welcomed and truly enjoy our visits with Dr. Hwang and her staff.
Before we chose Dr. Hwang for my daughter’s orthodontic needs, we checked out a few other offices first and not one of them made us feel comfortable that they were as knowledgeable and kind as Dr. Hwang and her staff. If my other daughters need any orthodontic work done, I am definitely bringing them here.

My Son had braces put on 8 months ago by Dr. Hwang. There is nobody who is better. Her office is beautiful! The staff has treated us like family and most importantly they have won the affection of one VERY picky 9 year old! :)

COMPLETELY DISORGANIZED! AND RUDE!!! My husband scheduled an appointment for me about 3 weeks in advance. I confirmed that appointment and asked for paperwork to be sent to me, which I never received, so that I may be ready when I arrive. At the time of my appointment there were kids running around and yelling which made me feel like I walked into a day care center. Oh and did I mention they didn’t have me in the computer and asked if we were in the right office?
I have to give Monica credit, she owed up to her mistake and told me that she was the one who scheduled me but didn’t put me in the computer. She then told me that I will be seen «right now.» I respected her admitting a mistake. No harm done.
WRONG!
Ten minutes went by and a patient was called in.
Another ten minutes and another patient was called in. This time it was a patient that they «fit in», she wasn’t even on the schedule!
So about 25 minutes after my supposed appointment time I asked a big blond woman who was now sitting at the front desk, «how much longer before I’m seen?»
She responded with «in a few minutes». Well, I told her that a few minutes ago I was told «right now.»
She actually barked backed at me with this annoyed angry glaring look and told me «I said in a few minutes and that’s all I can tell you!»
WOW! Did she just do that?! Yes! So my husband told her that she was rude and just lost a cash patient for the office. We turned to leave and as we approached the doorway she exclaimed «Whatever!»
Of course I responded to her with «We heard that!» and kept walking. We were both too annoyed to deal with the office further.
I couldn’t believe the way we were treated. We only went to that office because Dr. John DiGuilio retired and sold his office to Dr.Hwang.
Dr. Hwang, I hope you know what type of people you have working for you. They represent you and they are not doing a good job of it. The woman who wears the «Case Worker» badge needs to adjust her attitude. That is no way to treat anyone.

Even though Dr. Hwang does good work, her office manager has made my experience a nightmare. I was charged $ 260 upfront for a simple series of x-​rays and refused to process it thru my insurance (Delta Dental), never explaining why? I had to file the claim myself. It was later determined by Delta Dental that I should only pay $ 115 and that Dr. Hwang’s office owes me a refund. However, Dr. Hwang’s office manager (Karen) was very rude and said that they could charge whatever amount that they wanted and refused to give any reimbursement. Not sure if Dr. Hwang realizes who is representing her.

Dr. Hwang is the best!
PARKING: Shared lot. Look for the grey and green building!
SERVICE:
When you look for an orthodontist, you’re looking for someone who will be all up in your mouth for about 2 years. Dr. Hwang was INCREDIBLY thorough with my diagnosis before I even signed any papers. She explains technical orthodontics in plain English and doesn’t try to worsen your already unfortunate situation (of getting braces).
Whenever I break a button or need more rubberbands, her team is always ready to assist me! Dr. Hwang is pretty busy, but her staff takes the time to get to know you and makes you feel welcome. My brother’s orthodontist was never this personable and operated his business like a production line. Dr. Hwang and her team treats you more like family.
My treatment is a bit pricey, but I always say that you get what you pay for!

My otherwise perfect son was blessed with crooked, overcrowded, missing, and a few other orthodontic challenges. Two years ago we interviewed Dr Hwang and two other local orthodontists. Dr. Hwang had the best overall plan for our son and we have been extremely pleased with the results.
Dr. Hwang and her staff are incredibly thorough, efficient and friendly. The office staff are always great and emergencies were handled smoothly. Best of all, my sons teeth look amazing.
Thank you Dr. Hwang, we are really thankful for the wonderful treatment and results we have received from you and your awesome staff.

I only went here to get an X-​ray done for my wisdom teeth as a referral from my dentist. It was a very pleasant experience. Not only did I realize how nice the staff was to me, a new patient, but they were also very nice to their regular patients. I haven’t been to many orthodontists (if any), but I would definitely recommend this office. Everything, from the decorations of the office to the assistant who took my X-​ray to the secretary, was very inviting. They surely take away the childhood stigma of the dentist/​orthodontist of being a scary experience.

5 stars all the way!
Was referred to their ofc by our family dentist, Dr Maria Kim.
From the office mgr, Karen, to Beverly, to Dr Kathleen Hwang herself. They are all awesome!
Called and scheduled a consultation. Karen worked with us with our insurance and fsa payments. Beverly and Dr Hwang explained to us the procedure and what was needed. Gave us the different options.
Finally made the appt. It didn’t take that long. Dr Hwang made sure the kids are comfortable and has no questions. They explained everything that is going on thoroughly. Even the after care. By the next day or so, you know it was working that my son had to call to come by so the wire can be cut down a little.
Their doors are always open especially for emergency… and that is important! =D My kids are getting the personal treatment that they deserve.

Dr. Hwang took over Dr. DiGiulio’s practice, if you grew up in Arcadia and had braces I’m sure you went to Dr. DiGiulio. My daughter was 8 when she got her braces and we couldnt be more pleased. We found Dr. Hwang after going to another ortho who I felt was set up like an assembly line. I’m sure some people don’t care but I do, I want a little more attention when it comes to teeth. I highly recommend using Dr. Hwang, she has a great way with children.