Service King Collision Repair of Arcadia

June 2016 — I had a HIT AND RUN, fender bender with my 2016. I can’t remember when a business treated me as well as yours. I am truly impressed with the way Juan handled my claim and dealt with the dealership/​State Farm insurance. He explained everything and kept me informed by text and phone calls. Great customer service. Courteous and caring. High recommended by State Farm Insurance too.
Thank you very much,
Sincerely,
Nikki G.

My experience with Service King was good. Juan kept me updated on the condition of my car and went out of their way to install a car battery for me. The repairs look great and it was done in a timely manner. Great customer service that exceeded my expectation! Highly Recommend going here.

Service King was very professional from start to finish. They have great customer service and did an awesome job on my car. The entire passenger side of my car was damaged because someone had backed into me while pulling out from a parking space. My car looked as good as new. They live up to their Unilocal reviews for sure!

This review is strictly based on my (10-​minute) experience there. I did not have my car repaired there.
Someone backed into my car. So I brought the car in for an estimate. When I asked for a written estimate, I was told «we don’t give out written estimates until/​unless the car is in the shop». Didn’t know any better, the inspection/​verbal estimate continued.
Clearly the bumper needed to be replaced, or at least fixed. But the estimator said «looks like the fender needs to be replaced and painted too». I admit, I don’t know much about cars. I didn’t even notice the fender being «pushed back» a little and had a slight dent in the front where it meets the bumper.
«So how much is this going to cost?» I asked. He replied «about $ 1,800». I was stunned but what do I know, really.
Days later my husband said he’d take the car in to ANOTHER shop, because he thought I was being jipped. He took it to a shop in Monrovia where he was given a written estimate, AND, the repairs did not include replacing the fender, NOR was it going to cost $ 1,800. Instead, the quote was just under $ 900.
Now knowing what it is that needs to be done, I called another shop nearby in Arcadia and got a quote of $ 1,100, and that is IF the fender had to be replaced.
Lastly, the insurance inspector came, looked at the car and said the fender just needs to be «adjusted».
Some people I’ve talked to found it strange Service King did not give me a written estimate.
I just went online and found out through this website that consumers are entitled to written estimates for repairs:

I don’t appreciate Service King took advantage of me because I am Asian/​female, and certainly don’t appreciate it not honoring consumer’s rights by offering me a written estimate. It is deceitful, unprofessional, and unethical. I am certainly disappointed that there are shops out there that would so openly cheat their (female) customers.

Kurt is garbage, state farm sent me here to get a estimate done and kurt did a half ass job writing a 300 $ estimate when the real estimate was almost 3k. Kurt asked me of i was getting the repairs done there and when i told him no he didnt care. I called state farm and complained and service king HQ know and the manager at the shop know what kind of job kurt root does. Dont waste your time and go to a professional body shop. Looks like im not the only one kurts been jerking around. Another Unilocaler also had a bad experience from kurt. Seems like a normal routine for this guy. Body shop needs to fire this dude.

ARCADIA CA… Perfection! I was updated the entire time, my car looks amazing, same feeling as driving away with it the first time. DOMINIC, JERRY & JUAN… THANK YOUUUU you guys are the best. Hopefully I never have to go back but now l know exactly where to turn. we were in great hands guys. Thanks again

My brand new wedding car was rear ended on ¹²⁄₂₃. We drop off the car on ¹²⁄₂₉ morning. Tony the shop manager was great. He kept me updated through out the process and took his time explained everything to me and made sure i understood everything. After 31 days i finally pick up my car and he went over everything with me and show me all the part and explain everything to me. He was very patient with me through out the process.

I just picked up my car today after a horrible car accident on 9÷25÷15. I am very pleased by the customer service especially from Danny. He kept me informed about what was happening and when I first got my car back last week I took it back the next day because it sounded weird. He actually listened to me and didn’t treat me like I was crazy like most people said who listened to my car. Danny answered all of my annoying calls and explained every last detail to me. I know my car well and Danny took my car back and sent it to the dealer for a checkup. I got it back and it sounds like a purring kitten again. They also hooked up a free rental car for me while My car was at the dealer which was 5 days. My car was super clean and smelled great when I got it back. I hope I never have to come back but if I do I know this place will take care of me.

The guys working in the shop would give me updates through text messages and i would get phone calls telling me what the status is for my vehicle. I like the fact that they do this because it helps me ensure how long i would need a rental car. Their visual estimate is almost as accurate as the actual estimate. I like the sense of professionalism the shop conveys to their customers.

This time Tony actually followed up personally and made everything go very quickly and smoothly. Communication is definitely more clear. Excited to see how the car will turn out.

I was in a panic! I chose Service King based on my phone call with Tony Diaz. He immediately made me feel I was going to have a great outcome. He made the entire process painless, fast and I left extremely happy. I definitely recommend that you directly contact Tony with any of your car service needs. He is an ethical, professional manager. (He’s got a great smile too)

Dropped off our mini-​van on Monday and it was finished Wednesday. In between they had been updating me with the progress which helped me well to make plans. Staffs were polite and friendly and their work was done professionally. A+ for the car wash too!

Top Notch Quality Service I showed up and dropped my truck off and Daniel kept in contact with me and communicated very well during the process, very impressed… And also loved that my truck was super cleaned up, vacuum, armor all tires, waxed. Thank you Daniel !

Having been with State Farm-​Barbara Marshall insurance since high school, I am very proud of the fact that I have never had an at fault accident in my «driving career.» At the risk of misplacing a review for that company in the midst of a Unilocal review for Service King collision center, State Farm had always treated me like family, and kept my rates for multiple vehicles, homeowners, and life insurance low… All while treating me with the kind of service you would expect from having an aunt in the business.
I mention that to illustrate the fact that the State Farm website listed Service King as one of its recommended auto body shops… An unfortunate necessity, due to a moment of focus-​lost while driving. Apparently, it happens even to the best of us drivers, but that’s why they call them «accidents» and not «intentional self-​deprecating misery screw-​ups at the 47^th level of Hell.» Ahem.
To share the whole boring story, my bride and I were driving to drop off lunches to our kids at day care. Having one of those deep conversations that you share with your best friend and soulmate, I slowly pulled into the Day Care parking lot and KABLAMO!!! … I had forgotten all about the bike trailer tied very well to the roof rack of Mrs. Picante’s Tahoe, with me behind the wheel.
It seems that Wolfgang Pauli, an Austrian-​Swiss physicist, who’s exclusion principle states, loosely applied, that two solid objects cannot occupy the same space at the same time, was pretty right on. The low clearance bar and the bike trailer did not defy the laws of physics this day; thus and thus, science won, the natural order was maintained in the universe, and I felt like a total moron. Adding insult to injury, when I reversed out of the jam, I caught the front bumper on the curb, and tore it clean off the front of the Tahoe. #facepalm
A few weeks later (note: educator-​couple summer budgeting generally does not allow for such events) I drove my wife’s car to Service King in Arcadia, and had the pleasure to be greeted by service advisor, Travis Speirs. I immediately felt at ease with Travis, who completed a time-​efficient visual inspection, gave me sound information and advice, and, like my State Farm insurance friends, treated me like old classmates. We made arrangements to drop off the vehicle the following Monday morning, and off I went, feeling immediately positive about a decidedly unfortunate experience.
By Monday afternoon after dropping off the truck, Travis had called with a status update. In fact, throughout the week, Travis kept me well informed of what Service King was doing, what they planned to do, and how things were going. As an aside, State Farm staff also called me several times to check in and make sure I was being treated well… Truly, everyone involved in this process defied stereotypical notions of how customers are treated in such cases. I am so pleased with the integrity, honesty, and personal care I received.
A week and a day later, I got yet another call from Travis Speirs that the Tahoe was ready! Let’s be clear– no one likes forking out a $ 500 deductible, but considering that the Tahoe was returned to me in perfect condition, with a washing and interior detailing, I am extremely pleased. Since I was one driver with two cars when I picked it up, Travis even offered to let me leave my truck parked in their lot under the security camera while I drove the Tahoe home. Above and beyond service, courtesy, and a friendly, positive attitude.
More importantly, Mrs. Picante has her ride back in one piece, and it’s no worse for the wear. In fact, both of us will probably drive it a little more gingerly now that we’ve been through this… Although the work is guaranteed, and we’re not planning on crashing again anytime soon.
My sincere thanks to Travis Speirs and the staff of Service King for making this painless from a customer service and quality of work standpoint. As their sign suggests, I hope not to be back there soon, but if I ever need any work done on my vehicles– whether on State Farm’s dime or mine, I will exclusively use Service King in Arcadia.

First time to any collision repair shop and I am extremely satisfied with the customer service I was given, extremely satisfied with the repairs done to my car. I was kept in the loop with with updates regarding my vehicle and my car was ready within a matter of days! I’d like to thank Travis, Dominic and everyone over at Service King Collision Repair of Arcadia for making my first and hopefully last collision repair a stress free & no hassle experience!

Awesome. Hands down best experience for a body shop. They did more than i payed for including fixing scratches, polishing doors, washing vehicle, cleaning interior, and cleaning windows! GREAT SERVICE! Tony is a great manager and will definitely take car of you. If your are deciding between shops, go to this one and dont look back. They will take care of you. A very honest and trustworthy shop!

I love San Gabriel Marco ‘s customers service. But sadly they’re not contracted/​certified with state farms. So I had to turn to the next closest location: Arcadia. Arcadia customers service is terrible. Been trying to schedule for a drop off inspection and repair since this location is state farms certified/​contracted… But they’re always booked and won’t accommodate with me. One day they’ll tell me yes and another ‘nothing is available’. Out of the five times I’ve called… They kept trying to push me to off their other locations. And I’m now greatful that they did… Because Pasadena ‘s customers service is wonderful.
Without customers. You won’t have a business. Thank you for sending me off to your other locations.

Kurt was awesome! My car bumper was repaired and fixed the right way!
Kurt kept me informed of the process along the way and was very detailed oriented. A plus was they delivered my car clean and washed. Excellent customer service.

If I could give them a 0 I would. Holy cow! Worse customer service ever! So I came in the get an estimate for damage done from a nasty pot hole when it was raining and the first thing he asked me is which insurance company would cover it and I told them it was a claim with Cal Trans and he straight out told me he can give me a visual estimate. Wtf? Lazy and unprofessional. Thanks Kurt. Will past this on to the next person.

THIS IS UPDATED-I’d accidentally wrote my review for a different location. Arcadia is the one I went to & here’s my review from then (7 months ago):
Getting into a car crash is extremely stressful, but Kurt at Marcos Auto Body made the entire process as smooth as possible. A pick up truck (commercial) backed into me while I was already backed out in the middle of the street (one of those narrow 2 way streets). It wrecked the back quarter panel and dented part of the trunk.
I took it to Marco’s by someone’s recommendation and not only did he return my car in tip top shape, he kept me informed on its status, was always available if I had questions (rental car, etc) and even helped me deal with the other parties insurance company, who were very difficult to work with (commercial vehicle & driver denied fault– thank God I had witnesses!).
The customer service and quality of work is far above any others I’ve dealt with. He went above and beyond to make a nightmare situation as smooth as possible. This is a company with integrity (the quotes on damage, timeframe, etc, were honest) and really care about not just the outcome, but the overall process. I will always come here for my auto needs and recommend it to all my friends and family. You will not be sorry leaving your vehicle in their hands and can rest assured all will be taken care of. Kurt is the best and I wouldn’t go anywhere else! I only wish I could get my oil changed there because I don’t trust the Jiffy Lubes of the world!
****I went back to Marco’s last week because I ran out of windshield fluid-​they told me to come right in & I was in and out in 10 minutes. Thanks again, Kurt!
–Bianca