Soma Intimates

worst experience ever in my life
they have horrible customer service
especially «do not ever make online purchase through soma»
it takes forever and they don’t care about customer receive the package or not. they never respond to the customer’s email
they just ignore it

I came here and was helped by Ivy. She measured me and it turned out that I had been wearing the wrong cup size this entire time! She gave me the correct fitting bra, and afterwards, I looked a lot slimmer with the right bra size on. She was very accommodating, and answered all my questions with expertise. She came by to check up on me a lot of times, and I had a good experience thanks to her. I was just going to come in and buy some bras on sale that were the same wrong size, but she really helped me in finding the right size.
As for the quality of the bras, I am not sure yet as this is my first time shopping at Soma, but I’ll be sure to update this if the bras are falling apart in half a year! While Ivy was nice, the other shop assistants didn’t even so much as look at me –_​_​-​.

I bought 5 Soma T-​shirt bras about 2 years ago. I found that they did not hold up very well. Definetly not as well as the Victoria Secret bras. After awhile, a ridge started to form along the top of the cups that you could see my tops. It was embarrassing. And, I always washed them in a lingerie bag (cold water) and hung dry.
However, I do like their vanishing line panties. They don’t hold up well, either. But are cheap enough to cycle through on a regular basis.

With all the advertized «size» selections I was most disappointed that they could not find a bra for me! All bra’s slip off my right shoulder — hoping that they could help. Alas not — I need a T-​back bra and that they do not carry!

I had been thinking about finally going someplace to get a professional lingerie fitting. There is nothing like dealing with a professional. I decided to drop by The Santa Anita mall to check out the Nordstroms sale. Nothing hit my fancy there. So I decided to go to Soma. The store was almost empty of customers when I walked in. The staff was welcoming but not pushy. After looking around a bit I was approached by the wonderful Raylene. I told her a bit about what I was looking for, the size of bra I usually wear and the price range of what I’d consider. She went to work. First she measured me and made some recommendations. Then she pulled some bras that were on sale, and some that were not. She set me up in a changing room. And I was set. She gave me a cute cami to show how the bras looked with a form fitting garment. And then she pulled some cute dresses after I told her about my style and taste. She was very low key about everything. And she was very helpful. And the most important thing was that she made me feel special as a customer.
I was going to only buy one bra, but I bought three! I was not going to buy any clothes and I bought a great little polka dot dress. Quality, price, looks are all factors I take into account when buying clothes. But the most important factor in having me be a repeat customer is customer service. I was totally impressed by the service I received there. I will definitely be back.

I walked in here expecting to get sized and maybe walk away with a bra or two with minimal customer service. That’s usually how it goes at Victoria’s Secret for me. Was I in for a pleasant surprise…
I walked in this evening with the bf, and was immediately greeted by Ivy, the sweetest woman you could ever have helping you choose your undergarments. She found my bf a comfortable place to sit, and escorted me to one of their roomy and well-​lit dressing rooms. Ivy quickly sized me up, and started pulling bras for me.
She was not pushy, nor did she insist on inspecting the fit of each one I tried on. Ivy was respectful and encouraging, and I never once felt like she was trying to up-​sell me or feed me a sales script. She listened to what I wanted, allowed me to take my time, and was exceptionally helpful and cheerful. She even offered my bf a beverage while he patiently waited for me!
Now, this place isn’t cheap, but ladies, you know that quality never is. Though the selection may be smaller than VS, personally, I like the quality, fit, sizes, and styles better, but that’s just me. I was in the store for over an hour (didn’t seem like it though) and well past closing, and Ivy and another associate were still helping me instead of rushing me out the door. Ms Ivy was sweet enough to throw in a coupon for me to use on the purchase. Quite a bit of money was spent ($ 180), but it was well worth it and I will definitely be back… probably when they have a sale.

This place is awesome! My seestar and I came here for a bra fitting and ended up spending over an hour here. The customer service is amazing! :) The person who helped me was a young latina. i forgot her name. but she was very helpful! The store is small but they carry a lot of stuff and has great sales. I ended up buying like.6 bras for. get this… bout…60 $!! :) woo hoo! They had a lot of bras on sale for my size. YAY! :) their dressing room is pretty big and spacious. i love it! :) What a great personal experience i had bra shopping! :) Thank you Soma!

The day before I visited Soma (I went to the store in Los Alamitos, which is not listed) I decided to get fitted and to purchase some bigger bras (I’m five months pregnant). My first choice was of course Nordstrom, and they didn’t disappoint. Too bad for Soma, as their salespeople, selection, and quality of product just does not compare.
The Soma salesladies obviously have a script; I overheard several of them, while waiting in the fitting room, repeating the same lines to other customers. That’s fine, but it doesn’t make for a personalized shopping experience. The Soma employee assisting me disagreed with the size I had been measured for at Nordstrom, and re-​measured me. Also, she consulted with another salesperson about the size I told her I had been measured at, and the other salesperson misidentified my size as «European,» which it is not. The measuring took a lot of time, and because I was very satisfied with the bra I’d purchased the day before (I had a coupon to Soma and was curious, based on the beautifully photographed catalog I received in the mail; the coupon and the catalog were the only reasons I was there), I was surprised by her measurement, which was much smaller than that I’d received at Nordstrom.
She pulled several bras for me to try, and after trying on a few of them, I realized that the quality was not impressing me, and neither was the fit. None of them was flattering to my size, or felt like it was worth the money. I don’t like Victoria’s Secret bras either, and these felt, quality-​wise, sub-​par to those.
Don’t waste your money. You definitely can get better bras elsewhere.

The store is small and intimate. The sales associates are inviting and friendly. Not too overbearing, but you do get a sense that they are knowledgeable and willing to help.
I came in willing to try on things, maybe that helps. I felt like I needed to get myself truly fitted and find someplace that will take the time to find me great shape and comfort.
I’ve gone in to Victoria’s Secret, gotten fitted before, found some bras that I liked, but it never felt like I was truly being help. I was a sale.
At Soma, I felt comfortable. They even adjusted everything for me. The ladies helping me brought in as many types of bras that fitted my needs. There was no pressure to buy the «latest» and «most perfect bra» (that is until the next perfect bra comes in next month). The prices are average. Same as Victoria’s Secret regular price. But when I came in it was $ 10.00 off.
I was happy with my visit. I will be returning.