Steve Vaughan Pool & Spa

Paul performed magic on my pool! Thank you for the miracle, now we can enjoy summer great service all all-​round! I’ll definitely recommend this company to everyone

I had my pool cleaned a few days ago, and I have to say Mando really did a fantastic job getting my pool back to its glory days. My pool had been needing some work since i had been gone on a trip. I recommend their service, really worth every penny.

As a first time pool owner I was lost as to what to look for in a pool service company. I contacted them based on their reviews on Unilocal and let me tell you I’m so glad I did. Steve called me after I left them a message and he spoke to me for over 20 minutes educating me about everything I needed to know pool related before signing up as their customer. He has a top notch crew with him they cleaned it and left it looking super clean and blue, the pool looks so beautiful. Thank you for such an awesome job you guys do I’m so lucky I’m within your service area… Unilocalers if your looking into pool service look no further I know you will be as happy with their job as I am!!! Keep it up guys

Before I hired Steve, my previous pool guy didn’t quite clean my pool properly. He left it green and filthy mostly all the time! That’s when a friend told me about Steve, and his amazing work. Of coarse I decided to give Steve a call and we came to an agreement and it was same day service. Few days later I noticed the change in my pool. Super clean! I highly recommend Steve and his workers to anyone out there!

I am very happy with Steve’s services and his worker Armando, they do a awesome job keeping my pool clean and blue!!! I highly recommend them!!!

I have owned my home for over 22 years. Our pool and spa is larger than average and has required extra attention during the hot summer months. We have had 6 different reputable pool companies service our pool over the years and Steve Vaughan’s Pool Service is by far the very best ever!
— Steve and his staff are reliable and knowledgeable.
— Prices are very fair.
— The pool and spa have NEVER looked better.
— Steve is a very good communicator and has taken time to respond to me even when he’s been out of town.
On top of that, Steve is the nicest guy! I always enjoy talking with him.
I would highly recommend Steve Vaughan Pool & Spa!

Steve did a wonderful job restoring our pool today. We have had other pool cleaners come out to address the issue of our pool’s cloudy water but he was the only one able to diagnose and fix the problem. He does an excellent job at a reasonable price and I highly recommend him.

EDIT: I have added a star to my original review because after reading it, Steve has contacted us. Although we won’t accept his offer to make things right, we appreciate that he is willing to.
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I have debated for a while before posting this review. Unfortunately, our experience hasn’t been one to rave about, which is disappointing given that we had read those raving reviews before meeting with Steve and hiring him for weekly services back in October.
It started well, it looked like he took his job seriously, I saw him and his brother David work around the pool, scrubbing and vacuuming, he warned me the floater was broken and that he needed to get a new one, and he seemed like a nice guy.
Even though I try to have good relationships with the people we work with, I understand one cannot please everyone. I also feel bad for an issue we had with the gate not opening every time, which might have frustrated Steve. We had just gotten the keys of the house, we were learning many things about it at that time but we found a solution that suited all of us. Nevertheless, after 6 months, we decided to let Steve go and as a person who also deals with customers, I would like to point a few things out.
Chronologically:
1/​Billing process is not thorough. We were overcharged for the first bill, undercharged for the second one. Steve didn’t look confused nor apologetic but to his credit, he was easy going both times I had to correct the amounts myself.
2/​In December, without notice, he did not show up. I contacted him the next day, he offered to come later that week, which didn’t happen. Again, he was easy going when we withdrew that visit from the monthly payment but it got us thinking: hadn’t I been home, we would have paid for that visit.
3/​When a new guy shows up at a client’s home, especially a newer one who still doesn’t know how things work exactly, we believe a heads up, like a text, would be appropriate. Finding a stranger in our backyard was not a nice surprise.
4/​To be on the defensive, borderline condescending and patronizing with a customer who has questions, as unpleasant as it might be for a company, is not the way to go. Even if you can vouch for your employee (which he couldn’t), you apologize for the confusion before offering to look into the matter and go back to them with explanations and/​or a solution. And that should go without saying, in a professional way. For 15 minutes, I had to justify myself, as calmly as possible (I didn’t want to piss off someone who had access to our property), going over a list of details that confused or bugged us. It seemed we were the problem, nothing else. Working from home, I know who is or is not in my backyard and what they do or not when they are. Plus, even after just a few months of service, I had learned to look for cues around the pool. As a paying customer, we are allowed to ask questions, especially when there is a new person in the equation, with a very different pattern. At that moment, Steve didn’t show us that he cared for his customers and that his company was trustworthy, only that he didn’t appreciate to be checked on.
5/​Now that we have been taking things in our hands, we can’t even say he did a good job. We have learned by now that although it looks nice, we inherited a pool with bad water in the first place but for 6 months, he didn’t make it better, on the contrary. Among other things, after his last visit, we had 8 chlorine tablets stacked in the floater, which has made 3 pool persons cringe already. The only time I recall seeing him test the water levels was when I mentioned the husband had an itchy skin after a swim, it was the basic test and his answer was that the water was hard but that was normal at the foothills. And unlike many reviews, he didn’t explain things or go through them without my enquiring and even then, he wasn’t the most helpful. For example, he is the only pool person who has never offered ways of covering the pool when asked, he told me to check with Leslie’s. He had «put something» to fix a small algae problem (turns out it’s a Pool Rx), he didn’t mention a leak in the equipment area.
I hate to be the bad guy among many great reviews but it is our honest experience with Steve Vaughan Pool & Spa. We have now met with other professionals and we can tell the difference.

Steve came out to my house today after literally 8 pool people have declined my job due to the type of pool I have (a legacy above ground). The minute he arrived he explained why he couldn’t maintain it at all due to his insurance. All my equipment is a poor choice and it’s basically a big mess (as all the others have said too). He was so empathetic and concerned for my situation that he stayed and walked me through the whole thing, gave me a good path to follow and even gave me a new can of strips he just opened and gel for the pump ring. He said to call him anytime for advice even though he can’t take the job. I was totally blown away by how helpful he was. I also live all the way at the mountains in Altadena and he came all this way.

Great and honest guy. Steve came by for an estimate and noticed that we had a handle on it. He turned a valve, gave us a free floater with some tablets and addded free chemicals plus suggestions on how to maintain the pool without shelling out money all for free. He suggested to give it another try and to call him if we need any more help. A day later, our pool is clean and blue again.

Steve and his crew do an an excellent job on my pool. Before I hired them my pool was swamp green filled with algae. After Steve came and turned my pool around it looks beautiful and blue. His crew is clean cut and honest. I would recommend them if you want your pool to look amazing all year round

I highly recommend Steve service
By far I’m satisfied on how my pool looks now than before… Also price wise for service is reasonable

Steve is a great guy, very nice, and shares cleaning knowledge with you so you can keep the pool clean in between visits from him. That is gold! I highly recommend Steve.

Our pool service hadn’t connected with us for a few weeks failing to service our pool twice/​week as they recommended and our pool was falling by the wayside. I reached out to Steve and informed him of our situation. He treated our pool situation with a sense of urgency and was able to come down to our home, provide us with a quote AND service our pool all within a few hours of reaching out to him, for the FIRST time. He tested our chemicals and gave us an analysis along with an action plan and how to achieve a healthier and swimmable pool. We look forward to getting our pool healthy and up & running with Steve Vaughan Pool & Spa.

Simply amazing! Steve came through in a pinch when we were most in need. And for free. Best ever!

By far the nicest and most knowledgeable pool guy I’ve come across. I called him on Saturday and he was out by Tuesday. Called me to let me know he was on his way and gave me a quote on the spot. I agreed to the very reasonable price and he got right to work. No waiting! I maintain our pool for the most part, but as a busy homeowner I let it get a bit green on me, so I needed someone to come out and get me back to normal so that I could continue maintaining it… He was more than happy to help me. If you want great service, honesty and great workmanship then give them a call… They will take good care of you!!!

If you are looking for quality, reliable, trustworthy pool service — look no further !!!
I just purchased a home with a pool and I was unsure how to even maintenance a pool. I shopped around and spoke with several pool service companies. None of them were as professional and knowledgeable as Steve and his team .
Pro’s
We were explained in detail how the pool needed to be cleaned and maintained. What I loved the most about Steve and his crew is they were available during non office hours just to address any questions or concerns .
Steve and his crew informed me on the first day that the chemicals of the pool were completely unbalanced which is why my daughter skin was so irritated from swimming .
As soon as I agreed to have Steve and his crew service our pool — it is now in the best shape ever. Our water is so clear and best of all the chemicals are now well balanced .
Steve’s prices are excellent for the type of service he offers …
Con’s
Nada! Nothing! You all are awesome …
Thank you, Steve for providing us with such great service !!

We were struggling to get our pool back in shape for the summer but was reluctant to find just anyone. We have heard some negative stories from friends using other pool services. After some digging around, Steve really stood out from the crowd and have a litany of positive recommendations. I decided to call him up and am extremely happy I did. Steve is very responsive and quickly scheduled a time to come check out our pool. He is by far one the most honest businessman I encounter and wasn’t afraid to teach/​show me what he was doing. He was upfront about what he can and can’t do and that certainly helps set my expectations. I would highly recommend Steve.
Thanks again Steve– appreciate your help.

I recently purchased a house and the pool was in horrible shape more like disgusting. I quickly turned to Unilocal and called steve for a quote. Although, I was not home. He showed up at the house in 10mins which was astonishing. He looked at the pool and made a detailed assessment over the phone with a quote.
I’m impressed already but my concern was how much it would cost monthly. I was under a very tight budget. The house is full of trees which is a lot of maintenance with the leaves. I plan to trim the trees but our neighbors have bamboo leaves that fall into the pool.
He was able to work with my budget. He threw in chemicals for free to help clean the pool which was very nice. The initial cost to bring the pool back to good conditions was very expensive which he was willing to wave if i hired him.
Overall, I was not yet sold yet. I like to do my research before making a decision. However, steve was very informative. He told me about the pool since I have no experience taking care of a salt water pool. With very little research of salt water pool maintenance, steve hit all the key points that I read about plus a lot more. He even went into how to turn it into a chlorine pool and the costs down the road.
After meeting him in person, working with my budget, and providing a top down analysis of the pool down the road, he was the guy. I would highly recommend steve. If you have doubts, call for a quote and have him check out your pool. I bet you’ll be impressed with what he’ll tell you.

After going through several pool companies I kept finding the same problems with each one. 1) They don’t show up on the day they are supposed to. Sometimes they don’t even show up at all. 2) Pool filters are not cleaned when they are supposed to be. 3) Algae starts to grow in the summer time… etc…
I decided to look on Unilocal and see who had good ratings and see what people had to say. After reviewing «Steve Vaughan Pool and Spa» profile, I decided to give him a try. From the minute we started talking on the phone arranging for him to begin servicing my pool to today… he has been great. His customer service is great, the pool looks great… actually the best it ever has, and he is extremely reliable. I highly recommend him.