T-Mobile

Unbelievable! I went in on Monday night and spoke with Desiree Garcia about an upgrade and a new line. She told me about the buy one get one free special for the s7 edge and told me to come in on friday night and only deal with her. I called to have her hold the phones for me and then she tells me that the deal ended Monday morning and she has an email! Are you kidding me! When I called it took forever to get a hold of her because she was late to work, and she kept disappearing. Then when I do she was rude and nonchalant about lying to me then tried to get me to buy a phone from her! Seriously! I don’t recommend dealing with rude liars who can’t get to work on time.

I love this store this is one of the most professional stores I’ve ever been to. Staff is friendly and very helpful they deserve a raise. I’ve had T Mobile for more than 10 years and never had a problem. I know at this time there’s an issue with the network but don’t give up t don’t forget all the years you’ve been with them.
I’ve never had to say hello hello are you there??? With t-​mobile!
The young man Steven is very professional helpful and helps you with a smile. He should be a movie star because he could bring in customers and make them feel special.

BEST STORE EVER!!! Robert & Manny saved the day in just one hour they completely set up three new iPhones and transferred all the data, photos and contacts!!! AWESOME

Came here the day after christmas to transfer the numbers from my old phone on to my new phone. The sales rep (I believe his name tag read Eric G.?) He was extremely patient and helpful. I’ve had horrible experiences at other Tmobile stores, always felt tricked into buying things. Eric was honest with his recommendations and didn’t try to fool me into buying crap I didn’t need. I left with my contacts transferred and a very cool phone case. I know sales rep make their money off commission, but tricking people into buying crap makes me hesitant to shop or trust the company. Because of Eric, I’ll be returning for future phone needs and will be sticking to Tmobile.

Wow! The absolute worst experience i ever had at a tmobile store. I came here with my gf asking about our plans and this tall fat white guy straight up gives us attitude. Sorry for making you do your job dude but, i thought thats what tmobile pays you for. I wish this guy gets fired for his attitude he has with the customers.
This is exoerience was at the kiosk in front of a&f. Avoid at all possible!

Customer service here is bad. Takes me a while to get help. It’s expensive here so be ready to spend a lot.

I called yesterday to ask a question and the guy was super rude. He just wanted to get me off the phone. Today I went in with 3 $ 25 refer a friend bucks to pay my bill. The manager told me that we can only use 1 of the $ 25 cards at one time because they have fraudulent activity. I went in with my wife and newborn and was accused of fraud. Anyways I left. The T-​Mobile on Rosemead and Huntington honored my cards. They found it strange that Arcadia wouldn’t take them. Corporate I would send in a secret shopper on this branch because that is not the way T-​Mobile does business I’m sure.

Jorge (aka George), Arthur, Chanel and Chelsea are all very nice, helpful people. Arthur went above and beyond his call of duty to help me out with trying to move my sprint phone over to T-​Mobile. The only reason I wasn’t able to unlock it was because the rules on unlocking phones right now are horrible but come February 11^th a law will be enacted that will make it basically mandatory for cell phone companies to let u be able to unlock your phone. I can’t wait to move to T-​Mobile. I would recommend this kiosk to people but just a heads up, it’s in a high foot traffic area so it can be very distracting/​annoying for some people. There’s an actual T-​Mobile store in the mall though if you want to be in a different environment. That’s the only reason why I’m giving it 4 out of 5 stars.

I decided that it was time for me to upgrade my phone and get an iPhone 6. There was already a line and I had to sign in. The girl in there took my name and told me there is one more person ahead of me. While that person was being helped two more people had walked in. After that person ahead of me was done I was waiting to be called. But instead they helped the other two people who came after me!!! What was the point of me putting my name and waiting if you weren’t going to help me! I’m so tired of this location and tired of being a Tmobile customer. From the increase on my bill to the horrible phone service to the horrible customer service at this location, I am ready to go back to AT&T.

Most of the workers are very professional and seem to know what they are talking about. On the other hand the Manager Clare is very rude and unprofessional that is why I’m giving this location 1 star

I came in the store with my aunt to look for a phone. A girl name Jennifer Ko was really helpful. She asked a couple questions and knew what we needed. She took a look at our plan and got us a plan with data for the same price. We are a happy camper! Will differently she her for our future phones!

My story has a happy ending I promise.
Hearing all the news around T-mobile’s «uncarrier» offerings and I was excited yet cautiously optimistic about switching to T-​mobile. After using the phone in their test drive program I was sold with their strong data, many freebies and low price.
I walked into the T-​Mobile store on 3629 E Foothill Blvd and into a nightmare. T-​mobile online was running a sale for free sim cards. Previous to arriving, I called around to a few stores including T-mobile’s customer care and they said they would be able to match the offer in store. I get to the store and the store manager was frantic, had a long list of people waiting. After an hour in store past closing time, I walked away from the store empty handed because the manager would not match the deal without forcing us to purchase accessories. I am very fortunate for the associate that night who recommended that I walk away and purchase the deal online.
Little did I know, I was walking into pitfall #2. That night, I called customer care to order the phones and sim cards. I had the hardest time understanding the individual over the phone but ended the call with what I thought was a completed and done order. A conclusion to a rocky experience.
I received my shipment within 3 days which was very impressive, but only to find out that none of the phones or sim cards have been activated. The customer care representative on the phone told me that as additional security precaution I needed to visit a T-​mobile store in order to verify that I was who I said I was to activate the phone, despite already given my SSN. As I was on hold to speak to a supervisor, I was frantically looking online for any T-​mobile store still open for the evening and I stumbled on this T-​Mobile store in the Santa Anita Mall.
I walked in with customer care still on hold. I laid out my entire story to Jenifer the associate on site. I felt so bad for dumping 4 sim cards, 2 new phones, 2 trade in phones and 2 numbers to be ported on her minutes before the store closed for the night. But she handled it like a champ. Within minutes she worked with the manger to identify and resolve the problems so I was able to walk away with phones that worked with our previous numbers and credit in my account for the trade-​ins. I was so gracious, that all my frustrations from my previous experience almost seem to be forgotten.
I hope that this message goes a long way in showing the impact a few individuals can have on building a positive experience. In the future I will be exclusively visiting the T-​mobile retail store and looking for the friendly familiar faces that give me hope for this new up and coming carrier.

I recently traded my iPhone 4 for an iPhone 5 and had the most horrible experience ever! I asked the associate more than 5 times if my voice mails would be fine and she assured me over and over that they would still be there on my new phone because it is satellite. I checked my voice mail and ALL my voice mails are gone INCLUDING THE LAST VOICE MAIL EVER FROM SISTER (WHO PASSED AWAY IN MARCH) SINGING ME HAPPY BIRTHDAY & TELLING ME SHE LOVES ME! Turns out the associate cleared my entire voice mailbox and also didn’t give me my SIM card back so pictures were also lost. So saddened by the lack of knowledge the workers have.

I will never come here again. The person helped me before hand knows I didn’t want the Jump program and then adds it without my consent. Sneaky sales person. Never trust them and be real careful. There all about making commission.

This review is for salar. Dude is the man. Everytime I come in here with a issue that is related to tmobile and something internal that is not the stores fault, salar finds a way for me. Very satisfied with his customer service, thanks salar!

I truly admire the service given by Jennifer from the Arcadia store as well as Jorge! My phone got completely busted for some reason and I couldn’t go another day w/​o a cp, so Jorge acted on it immediately so I got my phone the very next day! Kudos to you Jorge!!! You are awesome! That’s not done! I got my phone, brought it to Jennifer and how she helped me set up my phone so patiently! I felt so good thinking she took care of me all the way and did not let anything interrupt! That is what, I know «customer service» SHOULD BE. Hardly do I see such an awesome workers like Jorge and Jennifer!!! Hope t. mobile would employ more awesome !!! KUDOS TO Both

Not a trustworthy store. Tried to rip me off when I inquired about their plans & wouldn’t let me bring home the quote he wrote for me on the paper.
Perhaps It’s because I’m a female, but that’s not a valid excuse. Minutes after my inquiry, I asked my husband about it (who was at a diff. store at the mall during that time) and he shook his head and was shocked at the info the sales person gave me. (My husband had asked about it from a diff. T-​mobile store). TOTALLY DIFF. info. THIS GUY wanted to rip me off. Be careful!

This review is for the staff manning the kiosk between Abercrombie & Fitch and Pacsun. At opening time, I happened to walk through this area, and the lady opening at Pacsun saw the crowd at A&F, and asked the T-​mobile guy why there’s a line and if there was a sale.
The guy blew up in a rage and ranted loudly that «There’s no sale! They’re just tourists coming here and taking pictures of the clothes!» and I’m sure he said more racist things about stuff that wasn’t his business but I did not stay long. Bad representation of T-​mobile if the staff members openly criticize mall patrons and offend potential customers. Let’s hope the A&F staff isn’t this racist, since they’re the ones getting business from these «tourists»!

The staff here cannot prioritize for crap. If someone needs to do a simple return, they should help that person first while the other customers browse for cell phones instead of waiting hand and foot on those slugs. Ridiculous. I’m wasting my life away, and the ONE PERSON working holiday hours hasn’t said, «Sir, I’ll be right with you» a single time yet. The mall is closing on 3 minutes. FAIL. Their cell phone service is equally as terrible.

Came in to the T-​mobile store today because my phone has been giving me problems and the phone representative said the store would replace the sim card and hopefully my errors will be gone.
After waiting for two families to leave with their phone purchases, the rep who helped me also brought out a media card for me to test on my phone since my pictures were coming out distorted half the time. As I was going to return the 8gb card to her, she let me keep it in hopes of my phone not malfunctioning like it has been recently.
The store rep didn’t resolve all of my problems, but at least she helped out how she could!