The UPS Store

It’s true, they nickel and dime you for everything. Tape, bring your own, can’t use there scissors, but you can buy? Really, $ 5.99 to seal a box. Also, the Asian guy made it very complicated to locate the address, I just left, avoid this spot.

DO NOT GO TO THIS UPS STORE! I went in to do a normal drop off, as Ive done many times before at other UPS stores. (You know the kind where Amazon already pays for the return, so all u need is for them to ship it?)
Well This Asian older man at the front counter had the nerve… the audacity… the temerity to try to charge me a dollar just to add a strip of tape to the box. I hate ppl who want to nickel and dime you just to get some extra cash, for doing what is their job in the first place! All the other UPS stores will easily seal your box with a strip of tape with no hassel. They do NOT try to charge you extra. But this guy at this Foothill UPS store was like well, here take your box back then if you don’t want to give me a dollar. *and shoved the box back at me*
I’m like what??? Are you serious?!
I was like, I’ll gladly take this to the other UPS stores just based on principle! You’re that hard up to earn some extra money that you charge people to apply a strip of tape. So make sure u don’t go to this UPS store, just based on the fact they want to strong arm ppl for a simple service. Oh, and he was very rude also.

The guys is nice. He offers receipt when dropping off, which is very helpful. Service is fast and good.

The nicest, fastest, most helpful, customer focused UPS store I hav eer used. Any time I use a different one in this area because I happen to be driving nearby, I regret it each & every time. These folks help clarify the damage claim process, when the owner of the Monrovia (Myrtle Av) store was lying to me. This is my one and only shipping center from now on.

Small location that’s not too shabby though. Easy to park on the street, walk in and drop off the goods. Employee is professional and place looks clean… not much else to say!

Awesome! Went here for a notary and Lupe was professional and helpful. Never had a document notarized so had no clue what I was doing. Thank you, guys, I will definitely be coming to you in the future.

They might not have the latest technology in copy services, but they aim to please. I can walk in here during rush hour or email something to print and they will work my copy needs in with the other customers in turn. That is far better than FedEx nearby which flat out denies copy assistance when busy. I have also sent packages with prepaid labels and always found them polite.

This location has the worst customer service. Even though I purchased insurance, my item was delivered damaged and the carrier service denies they damaged it, even though they did the packaging for me. After numerous complaints, claim forms, and hours of being kept on hold, this store failed to provide me with the service I paid for. They should look for another line of work that does not involve customer service. I’ve had issues with this store in the past, and would rather drive out of my way to go somewhere else than give my business to this location ever again. If you want to find the best business that takes your money, damages your item, and then does not take responsibility, then this store will be perfect for you. Should be called the black hole UPS store.

I went in to get a notarization and the attendant Bobby was a complete jerk, giving me attitude and getting really agitated because I asked him to notarize something I had already signed (it’s called an affirmation — he should know this). When I pointed out he could do it, he went ahead and did it while not saying another word. Nice to know that he has no idea what he’s doing. I hope they let him go when they get sued for him notarizing blindly.

I only drop off my ups boxes they seem to be nice. I only had one box that I didn’t get credit for.

This place would get a 0 if I could.
I went in with what I assumed was a prepaid label (it wasn’t) and asked if I could drop it off. The chubby hispanic man proceeded to tell me that if I wanted a receipt I had to pay. He then said «that’s not a prepaid label I very well know what a prepaid label looks like and that isn’t it»
First off, he could have explained it to me in a nicer manner. Secondly, he didn’t even offer to ship it for me and have me pay for it. He practically booted me out of the store.
How this place is still in business is beyond me with this f*cktard at the helm.

Arcadia, on Foothill.
I ship things back and forth a lot. It’s usually for work. Fortunately, I can use my company’s UPS number, so I can go to any UPS Store, like this one (store number #3583), fill out a brown UPS ground form for every box, and hand them to the store clerk. They weigh it, afix the label on the box, and give me the receipts, that I can go on-​line and track with the numbers. Pretty convenient. If I have things boxed, then no out of pocket moeny from me, since it is billed to the company.
This UPS store is typical, sort of small and narrow, but the owner is nice and polite. They have the usual packing supplies, cards and envelopes, and some other impulse items to try to get some ancillary sales.