Verizon Wireless

This location by sweet factory adjacent to the food court is a travesty. And also their store manager failed a customer quality and inspection test.
You do not need to take the protective screen off to check if the screen itself is damaged or its the screen protector. (Discoloration vs a line)
All you need to do is hold it at an angle… and you see it all spread eagle
Couldnt believe a associate at store manager level (Tray) really tried to sneak his way into a sale… regardless of social demeanor.
Verizon wanted to charge 35 to 40 dollars for a simple screen replacement on a Samsung Note 5. (Not including their discount methods to get a sale transaction on file)
«Oh hell no…»
Don’t come here, Zagg do for only 10 dolla.
Follow the asian way and ’ look fo deal’
See attached image as proof of pricing for alternative option replacement fee from the actual screen protectors company.

Walking around rhe mall i see a verizon employee checking the directv kiosk and then i see him take one of theyre displays. Shady ass business. What kind of kiosk steals from another kiosk. i guess thats why they only have 1star.
P. s. dont think theu have great customer service either

Not the place to come if you need help. Called before I came because I’m looking for a specific tablet. Person on phone says yes they have it. I drive all the way here and he trys to sell me a NOTE 4. I didn’t ask for a Note 4. He then tells me he doesn’t have what I’m looking for. I ask if he can search another store and he says nobody has it but I’ll give the number to corporate or you can go online. I left. Got in my car and had to call each store myself and finally found my tablet in the Baldwin Park store very friendly and helpful people in Baldwin Park.

They gave wrong information to let us get some plans we don’t even need. We signed the contract under the wrong information, couldn’t cancel it unless pay a early termination fee. If you really need help, go to a direct Verizon store, not a dealership.

worst customer service ever. bought a phone here turns out it was a SCAM. they did not provide the re-​credit they promised be of over $ 200.00 because i got a phone upgrade through the verizon promotion. verizon corp. also stated they were a scam and it would be better to avoid stores like these. now they’re giving me the run around to get my money back. thank god verizon gave me 200.00 back. i still have another 60 I’m complaining about.

Wish there was a negative star for this place. Granted cell phone sales people are just as bad as car salesman they push everything on you. They took advantage of my Dad’s lack of english and used a separate family line to upgrade to a new phone and sold him a tablet which he doesn’t need.
When told that he didn’t understand what he was getting into they said it didn’t matter because of the inconvenience we caused them they were going to charge me $ 25 for the phone downgrade and to cancel the tablet line in addition to charging me a $ 35 restocking fee for the phone and tablet total of $ 70.
After waiting for an hour i find out that they didn’t need to charge the restocking fee because we never took the phone or tablet. They just did it because they were upset at my Dad. Never to go the Verizon counter at the Santa Anita Mall. John, the store manager is not an ethical person. Taking advantage of elderly people that do not understand english well.
Being the highest priced carrier out there John is not helping to protect the brand and providing good customer service. I seriously am going to take my business elsewhere where they will appreciate my $ 500 monthly payments.

Bad customer service! Terrible representative.
Some guy named Josh, the recently hired totally irresponsible and have zero knowledge of providing helpful information.
He literally told me is his first week of the job and his boss trained him 3 days and put him at watch at the store. He says he’s only here for the paycheck, not interested in gaining customer supports.
WOW! Seriously bad customer service & awful management!

We are so grateful that Gerod was there to help us. He made our shopping experience simply amazing. We were not even looking to buy. He is a master salesman. By looking out for our best interests, he saved us a lot of money, got us better phones and helped us make our children’s Easter very special. He is officially invited to Easter breakfast. Verizon should promote him to train their entire team. He truly understands customer service. Thanks Gerod!

Slimy salesperson, liar, waste of time, will never go back to this store again as long as it is privately owned.
On February 28, my mother and I went to upgrade our iPhone 4 to the 5s. She had seen an offer for a $ 99 upgrade, so we went to the Verizon kiosk in the Arcadia mall. We did not know that it was no longer a corporate store.
We were greeted by Anthony, who immediately started trashing the iPhone and tried to get us into anything else BUT an iPhone, but we were insistent that we were happy with the product and wanted to stay with iPhone. (I guess he had a quota of androids to fill, or he got a much bigger commission on non-​iPhone products.) Once he realized we were staying with Apple, he proceeded to tell us that it was now Apple’s policy that with every iPhone purchase it was MANDATORY to purchase the insurance and three accessories. We didn’t argue, because we planned on doing just that, but Apple’s «mandatory policy» seemed a bit fishy. The alleged reason for the policy — too many people were buying iPhones without the insurance and then turning around and selling them in other countries for a profit. WHAT? (Didn’t make sense to me, but this was before I realized what a slimy guy we were dealing with.)
Anthony looked at the offer that we brought and told me that it was expired. I told him, no, that the date he was looking at was the offer date and that the expiration date was at the bottom and clearly stated it was February 28, 2014 — that was why we made the effort to be there that day. He tried to hold on to the paper, but I told him that I wanted it back. (At another time during the course of our visit, he «lost» the paper because he set it down somewhere else, but he eventually «found» it.) He went to go talk to his manager at the other kiosk in the mall, and came back just as certain as ever that we were not eligible for the offer. He said that maybe it was just an «online offer,» but no where on the paper did it state that. he even (allegedly) called the Pasadena store (a corporate store) and asked someone there about the offer, but again he told us that we were not eligible. He had every excuse you can imagine to explain why he could not honor the offer — every excuse that is, but the truth. We wasted 30 – 45 minutes before we finally left, disgusted with the way we were treated. Anthony was not only lying to us, but he became rude, too. No surprise when we left without purchasing any products.
The bottom line was that after a lot of different sales pitches, explanations as to why we could not get the phone at the offer price, and attempts to extend our contract without any benefit to us, we later learned that: 1) Apple’s «mandatory purchase» of insurance & accessories was an outright lie; 2) the kiosk is now a privately owned store, owned by Diamond; 3) we were eligible for the upgrade offer; and 4) the offer was valid at the corporate stores — the franchises had not yet received the authorization for the offer.
I left that store feeling like I needed a shower, the guy was so slick & slimy. Will NEVER go back to that store. Fortunately, we were told the truth at the Monrovia store, and ended up going to the corporate store in Glendora where everything went smoothly. If you are in the area and want to try a franchise store, go to Monrovia and let Justin help you. He was honest and even though he knew he was losing a sale, told us the truth about the offer being a «corporate deal.»

Disorganized, shady, and rude.
Three words to describe this place.
1. Disorganized. They have no idea where things are located. Preordered a phone with them, received emails about shipping status to their store. Showed shipped. Arrived to pick up. They spent 30 mins looking for this phone. Finally, they said its at the other store. (Both verizon stores/​kiosks are privately owned, NOT verizon corporate)
2. Shady. They don’t tell you that some phones are «require by Verizon» to purchase their insurance for the first month. They claim that they cannot remove this insurance policy (9.99 per month). Called up Verizon corporate, they told me that there’s no such policy and that they are lying. Went back to ask them to take it off, now they claim it’s their company (Diamond) policy and not Verizon’s. You have to call the insurance company to cancel. They do not tell you the insurance company’s phone number nor contact information BEFOREHAND. So they lied to their customers to get their commissions.
3. Rude. The so call manager was taking private calls while helping customers. Talking to their friends while trying to complete the order.
I’ve been visiting this Verizon kiosk for years. They USED to be corporately owned. Now they are actually called DIAMOND. Lesson learned. Don’t ever come here unless you want to deal with rude and shady sales people. Good luck to their business.