Quality Inn

This is by far the worst Quality Inn I’ve ever been to. First of all, the room is very humid and the air conditioner runs but doesn’t make any difference in temperature or air quality. The tile floors in the entryway and bathroom are sticky and digesting. The bathtub should be avoided at all costs as it is also dirty and sticky. My family has stayed in some bad hotels, so we were willing to overlook the first problems but were floored when we settled into bed. BOTH comforters had large blood stains on them, and the poor boy in the front office was the only one working at 10pm, so he had no idea what to do and had to come into our rooms which was uncomfortable. Luckily, he was very helpful and got us new comforters. I do not recommend this hotel to anyone unless they’re extremely desperate, or looking to experience the worst hotels in California.

rooms where clean and bed was good. However my tablet was left there and once I got home I realized I didn’t have it. I knew I had it in the room because I watched a netflix movie after i discovered the remotes battery was out in the hotel. It was mothers day and I had to leave in a hurry. when I called to inquire about my tablet the staff stated they hadn’t seen it. well I can’t drive and watch the tablet. and the last place I had it was in the hotel. I hate to call people liars, but somebody it the hotel took my tablet and then lied and said they never saw anything. I hope karma gets you back for being a liar.

No quality at all at this inn!!! Horrible customer service at front desk! after we checked in there was no keys u have to call to get in ur room every time! And they will charge ur card extra 50 $ or more when U check out so shady !!! we got in the shower to get out to no towels! We called the front desk really rude woman named rorie that lied and said here name was marie so when we talk to a manger he said no one worked there by marie had to research her hours after we checked out to get her name. She said I’ll see if I have any ??? And never brought any to us. so we asked house keeping they made fun of us in Spanish and gave us used towels! Horrible horrible hotel!!! When we asked to speak to manager she responded she is on vacation quality inn is not what this hotel is at all!!! They charged another 50 $ on top after checkout it was a 200 $ stay!!!

Nice clean rooms, very affordable. And the breakfast was nice. Most importantly, we felt safe staying here unlike the place we had originally booked on
.

Outstanding experience here! I was very nervous after reading the other reviews but I have only good things to say about my stay. At midnight on Christmas I checked out of the BWestern after finding cockroaches. And came right over here.
The guy in the front office was great! There was a pet room available for me and my dog. The room was super clean! The housekeeping was great and I had everything we needed.
The room was so clean and that is so important to me! It was so clean I even took a nice long bath, which I never do at hotels.
**I did have a pet room which had great hardwood flooring which made the room seem even cleaner. Carpet does always seem yuck.

I’m here for a college visit for my son to Humboldt university, this place is just gross, arrive at 3 am, it was raining outside and they don’t have an elevator from the lobby or stairs, we had to walk outside with all of our luggage in the rain and bring it upstairs (outside stairs) everything g got soaking wet, got to the room and there was no toilet paper, next morning we used the toilet and saw it super dirty cover in hairs, the carpet and the hotel is dirty, old and just gross, breakfast was just as bad, very limited options to eat.

Excellent customer service! Alex at the front desk hooked me up with a room a few hours before check-​in time since I had been on the road for way too long and really needed a nap. Also gave me a ton of info about the local area for stuff worth checking out.
Rooms are huge. A little smelly, but whatever. Clean bedding on decent mattresses. Flat-​screen tv’s. Clean bathroom. Mini fridge and microwave. Free wifi. For $ 70, what else can ya ask for? I’ve stayed at much worse for much higher prices.
Overall a great deal.

We stayed here on our trip to Northern Cali to the Redwood National Park. The proximity of the place is nice, the staff was very accommodating. Although this place needs a major cosmetic help, I felt the price was right for a small town hotel like this one. However, this is a choice hotel so I expected a little more. I understand that renovations can not happen overnight but other things could have been taken care of to boost this properties’ value. There was trash piled up all around the corner at the entrance door as there was no dumpster in sight. The bedding was clean but the carpet was not. The bathroom had mildew in it and the hallways smelled like cigarette smoke.

I don’t expect much from a hotel in this price range. Just a clean room and something to eat in the morning. The room reeked of strong cleaning chemicals, and the carpet was damp from cleaning. Also, the entire building smells strongly of cigarettes. Definitely go for the best western on the other side of the freeway.

I don’t understand where all the great reviews came from. We stayed here BASED on those reviews! I wouldn’t recommend this place AT ALL!
The room LOOKS clean when you walk in but is quite disgusting. Firstly, it smells funky, like the muffled smell of pets or smoking. It was a musty odor. You cannot walk barefooted on the carpet because your feet will turn black from the dirt! There were spots of old blood on the bed sheets and the walls are paper thin so you hear everything. You can feel the springs through the mattress of the bed so I didn’t receive the best sleep.
We are very simple people and don’t require a lot but cleanliness is the one thing you hope to receive when you stay somewhere. We will never stay here again or at a Quality Inn for that matter.

I am writing this review not because the room was good or bad but because of the client service I received. I have be staying at the Choice hotel chain for years and joined the Choice Privileges in late 2013 since joining I have stay 12 times different Choice hotels. Along with those 12 time there were other times that for one reason or another I had to cancel, not once was I asked to pay a fee, I guess I was lucky or those hotels understood the problems I was experiencing and try to help out. This morning I found that I was going to arrive in Arcata 10 hours earlier than I expected, so a 7:00 am I called to cancel and was told there was a fee I said OK, but I didn’t expect that it would be the full room cost of 2 adults and a small dog. Now I have nothing but praise for the Choice Hotel group, but this Quality Inn falls way short of try to be customer friendly and helpful. If you can find another Choice Hotel that would be my recommendation.

My room didn’t come with a fridge as promised. Service people were rude and obviously irritated with my friend and I since we mentioned the fridge situation and that the wifi wouldn’t stay connected to any if our devices. I stayed here 4 nights and my friend cleaned up a little coffee with a towel which lead to us getting charged 30 $ ! For a ratty towel that was white and could easily be cleaned. I really don’t recommend this hotel after my experience and it’s too bad because I hate leaving negative reviews but after spending quite a bit here it really irritated me that the service was so huffy to me and my other friends staying in other rooms.

I have to say very good price, nice staff, and clean rooms. when we got here we had some room problems but Mike in the front desk did a amazing job to help out the best he could. Mike was very helpful, nice and respectful. this guy deserve a raise great customer service. we will definitely come back to this hotel

This was the worst hotel experience I have ever had. This place is situated
next to a cow farm, so all you smell is cow manure. When we got there, we opened the door to our room and realized that it wad a smoking room. When we went down to ask for another room, they apparently had no rooms available. As a result, we had to book a room at the nearby red roof inn that was much better.

This is a good enough hotel for an overnight. Don’t linger! Reception friendly. Rooms are dated, but reasonably clean. Comp breakfast nothing special. Weak coffee.

Nice, comfortable rooms. Thin walls. Good Wi-​Fi service. The continental breakfast is good, with a nice selection and a roomy dining room. Tables are available outdoors, as well. Close enough to the Highway 101 freeway to be handy, without being too close for noisy traffic sounds.

I stayed here on December 22, 2013. The room was decent for the price and the breakfast was alright. It was extremely tacky that the hot tub they claimed they had –was actually way behind the building at the neighboring RV park. That was misrepresented. Even if it was a clear night, we felt like it was way too far to trek outside to use it. It wasn’t covered either, so it wasn’t very hot.
They had wifi and the stay was quiet. Not a memorable experience, but a decent place to lay your head for a night. Their Christmas tree I the lobby was real and decorated beautifully. It was away from hotel row, so it seemed quieter than staying on the other side of the freeway. Winter rates were much cheaper than summer rates in Arcata as a whole. We checked a few hotels and their prices were all decent and good.

We rolled into Arcata about 9pm after driving all day. We just wanted a clean room for a good night’s sleep and a shower in the morning. The front desk clerk was pleasant enough and found a room for us. We settled in and went to sleep pretty early.
The folks next door were having fun in bed which I fully support. What I didn’t appreciate, however, was the thin walls that made our whole bed vibrate every time the headboard in the other room hit the wall. We eventually got to sleep when the headboard banging was finished.
In the morning we woke for a shower and before I ran the water I noticed a good many little black hairs around the tub. I looked closer and there were dozens of these hairs around the bathroom, as well as a few longer black ones. Neither my partner nor I has dark hair so this was obviously not us. My partner lifted the toilet seat and there was a disgusting mess of dried-​on urine and pubic hairs. I was almost like the room hadn’t been cleaned during a week of guests staying there.
We obviously didn’t want a shower there at that point so we went down to checkout and discuss the room with the manager. At first we were offered $ 25 off the room, which I considered an insult. Eventually I got the manager to comp the room. I still wonder if we picked up any bedbugs from that room. If housekeeping can’t even swipe dried urine off a toilet how in the world could they keep the hotel free of bedbugs?
Traveler beware!

Really bad experience here, will not return and will tell friends to stay away.
Awoke in middle of night by yelling from out of control party, called desk. They did nothing but call people telling them to be quiet — that they had had complaints. As we were the only ones with a room near the yelling they knew it was us and starting harassing us by yelling this and that. We ignored it and tried to get some sleep. In the morning we found gum stuck to our car. When told office staff who did little to apologize for not handling situation correctly. I know its not their faulty for the yelling, but the way they handled it was unacceptable to me, won’t be back ever.

This place was our salvation. After we were RUDELY awakened by construction a few feet from our room at the Howard Johnson (check out my Unilocal), we called this Quality Inn within minutes.
The front desk person was totally helpful, nice, and attentive to our situation. She apologized for our situation (which is WAAAAAAAY more than what the Howard Johnson staff did!). She immediately did what she could to get us checked in. It was nine in the freakin’ AM, and she said come on over and we’ll give you and early check-​in. When rates came up, she asked us various questions to see if we could get discounts (we went with the government rate). We were set.
Checked in, and man! This place was soo much better. I grabbed few things from their breakfast area (its not extravagant or anything, but it was nice to grab an orange juice). We then went to our room, and made our room a cave – closed the curtains, turned on the AC, and then hit the hay.
Overall this is a fairly average type hotel. It is a bit old and can definitely do with some refurbishing. Our bathroom sink was a bit backed up, but this was nothing compared to a quiet sleep. This hotel is off the Giuntoli exit, but it is all on its own on the west side of the 101. Yes, its an average hotel, but their excellent customer service clearly gives them that extra star!