Priscilla of Boston

Horrible service! Ordered my BM dresses here and we have had horrible
service with every BM’s dress! No wonder Priscilla of Boston is closing!
Had such horrible service– mixing up bride and bridesmaids on orders, no selection in dresses in very popular fabrics (your site says you have 10 satin cocktail length dresses in the color I want. Why does your store only have 3 of them?) Employees not sure which styles come in which colors, crooked, CROOKED alterations on multiple dresses, telling my brdiesmaid she can come in the next day when she made an appointment months ago for that day, and the list goes on. TOTAL NIGHTMARE!
I wouldn’t wish them upon any bride.
With such horrible service and lack of attention to their clients (brides and their maids) they deserve to close. Google Priscilla of Boston closing and you will see what comes up. Do not buy your dress here unless it is a sample and you are taking it elsewhere for alterations.

I cannot express how sad I was to hear the news about Priscilla Of Boston closing. This salon is an icon in the wedding dress industry and closing will be a huge loss. The consultants are wonderful — so caring and friendly and helpful. My daughter received professional advice and her wedding dress was spectacular. The alterations department fits the dresses perfectly. I visited the salon — and made purchases at 40% off — and was so horrified to see a security guard posted in the store. Apparently there are people who are screaming at the staff about the salon closing. Priscilla is honoring all orders that have been placed, and these women are doing the best they can — despite the fact that they are all now unemployed! Some people, I believe, are not happy unless they are making someone else miserable. A little consideration and respect during this trying time is necessary. Priscilla Of Boston will be sadly missed — such a beautiful salon with so many talented employees. Please try to treat them as you would want to be treated. I wish all of them luck in their future careers.
barb

Picked up my Vera Wang Georgina gown today and couldn’t be happier with Priscilla of Boston!!! The Manager Samantha Barth is awesome~ try to work with her if you can :)

This is a completely beautiful place with completely beautiful dresses. I would never say otherwise. I wish I could say the same about the service I received.
My appointment started out lovely, with an understanding consultant who was mindful of my budget. That quickly went out the window, though, as I was repeatedly inundated with her «just pulling something else!» that was 200, 400, 600 dollars over budget. Or in the style I had already said I did not like. Or a bejewelled sash that was close to half the price of the dress I was wearing. Or a tiara and veil combo that, combined with the aforementioned sash, totaled close to my dress budget on their own.
As other reviewers have said, you can certainly get a beautiful dress elsewhere. You can absolutely get one here, too, and if the sky’s the limit for you pricewise, you probably can’t do too much better. If you’ve got a tight budget and you get fed up with people disrespecting that? Maybe go somewhere else.

So, I think some of these other reviews are a little bit ridiculous… wedding dresses are expensive. Get over it.
I had a wonderful experience at Priscilla from the moment I walked in the door. Their flagship store in Ardmore is beautiful and Erika, my consultant, was super-​friendly and helpful. I tried on a few dresses before asking if they happened to have a gown that a friend of mine had tried on a few years ago (that has since been discontinued). Erika smiled and told me there was one left in the entire country and it was downstairs. As I tried it on, I totally had a «Say Yes to the Dress» moment. The only problem was it was a sample and it was two sizes too big. That’s when I met Mia, the seamstress who guaranteed me she would be able to fix it – keep in mind this was an incredibly intricate gown, so it was no small task.
Well, Mia is nothing short of a miracle worker, because this dress fit me beautifully on my wedding day. As trite as this sounds, I truly felt like a princess. And I got SO many compliments on my dress. You would never have been able to tell it was originally so big on me.
Also, I got my bridesmaid dresses here. Since I ordered my gown through them, the girls got a 10% discount on their dresses, which was great. And although I know every bride thinks her BM dresses are great, I have to say all of my girls were very happy and received a number of compliments (from strangers, no less!) They all had an easy time ordering their dresses and there were no problems along the way.
Every single time I walked into this store, they made me feel special. I never felt like «just another bride». If you’re a Philly bride, make sure you check out this store before you choose your gown!

Going in as a bridesmaid, I was able to call in my measurements (which is a plus). The dress is supposed to be above the knee but they told me because I’m tall (5’10″) I should get extra length for an extra $ 20. Well, when I picked it up, it looked ridiculous (mid-​calf). I complained and they offered to either refund the $ 20 or hem it for free, which I thought was just great of them so I had them hem it up. All in all, a great experience and I would definitely return because of it.
ps. If you’re tall, don’t get the extra inches unless it’s a long dress :)

Avoid Priscilla for alterations.
I was in a wedding recently and we got our bridesmaids dresses from Priscilla. The dress was strapless, mermaid-​style, which meant it needed to fit snug all over. Being small in the waist and J. Lo in the back, I needed significant alterations. My size 6 needed to be taken in and hemmed. I opted to go to Priscilla for the alterations because I thought they would know the dress shape and fabric best. Two fittings later, the alterations ended up costing me half of what I paid for the dress! The other bridesmaids who got their alterations elsewhere paid much, much less.
Fine, I chalked it up to a sunk cost. Well, come wedding day, I put the dress on and it’s crooked! Somewhere in the second fitting, they sewed one side more than the other, and the zipper that’s supposed to go straight down the back went off to the side! Worst of all, every time I took a step, it got more and more crooked. And it was impossible to adjust because of the shape and how tight it was. By the reception, the back of the dress was on my left side.
Worst, worst, worst alterations I’ve ever had done. If you can, seriously avoid getting your alterations done here.
Dress fail. Priscilla fail.

I went to Priscilla’s with pretty low expectations for what I would be able to afford. I had an image in my mind of me trying on the five dresses under $ 2000 and then calling it a day. Instead, they had a surprisingly good number of affordable dresses. I ended up buying one I love, and because they were having a 15% off sale, I left with earrings, a necklace, and a bracelet, too — with the grand total still under budget! The consultant Marina was absolutely fabulous. She really did a great job picking out accessories to go with the dress. I don’t know about y’all, but that part is not my strong suit! I could not thank her enough.

I adore Harriet. If you are going — request her as your saleswoman. The store is lovely, everyone that works there is sweet, and they are beyond accommodating. I went to another store in NY and left feeling totally deflated and icky. The Priscilla of Boston store in Suburban Square totally changed my opinion of bridal stores.
What surprised me the most was the range of prices, honestly. They had dresses to fit just about any budget — although for sure, by «any budget» I do mean — and wedding dress budget! I never once felt rushed and I never once felt judged. It makes me smile just to think about my experience at the store.

I was a fool.
I succumbed, nay, fell prey to the whole greedy world of the bridal industry once I stepped inside Priscilla’s door. After many unsavoury experiences at other boutiques, I was lured here with hopes that it would be different. All I wanted was a white dress that would make me feel beautiful and that I could afford. (I know, gag me!)
At first, the sales people were all warm and fuzzy. They tended to me like I was their daughter and let me have the run of the store for hours upon hours while I tried almost every dress they had in stock. Everything changed once they made the hard sell.
I rarely saw or dealt with the original hard sell salesperson again — instead I was forced to deal with the incompetent staff — a myriad of insincere women who were overly chirpy, almost bordering on shrill. From the time I made the purchase, from the alterations to the fittings, there were repeated and excessive delays, inaccuracies in ordering and exorbitant extra hidden costs. Their customer service was inconsistent, unreliable and I just felt I was being continuously placated.
They charged a small fortune for in-​house alterations and once I finally came and picked up the dress and was assured that everything had been taken care of — I found out the next day at the airport en route to my hometown as the seamstress called me on my cell that no one had checked it out prior to packing it up.
Thankfully, the work that was left to do was minimal and I was able to get a few handy friends to tend to it, but after I had spent all that moola, I had really expected that Priscilla and their people would have been thorough, prompt and professional.
Moral of the story: For the most part, bridal stores suck; you can buy a nice white dress anywhere.

I just ordered my wedding gown from Priscilla a few weeks ago. The dresses are STUNNING and the women that work there are all wonderful. When I went back in to look at bridesmaid dresses, they not only remembered me, but remembered which gown I had bought. The dressing rooms are nice and big and you get great personal attention.