Enterprise Rent-A-Car

Excellent customer service. Everyone here was really friendly and pleasant and easy to work with. They made the process quick and easy, including the pick up and drop off service, which I really appreciated. Car was in decent condition. I wish that they were open later — it’s tough to always be back by 6 and/​or not to return on a Sunday — but that is the company policy, nothing to do with this specific location. I would definitely recommend this location!

Had great service upon both pick up and drop off at this location. Friendly and efficient.

I used to be a manager at enterprise… So I 100% understand the daily grind. But I have to say, the only thing going for this location is that they don’t have any shady practices that were apparent to me. Other than that– not a whole lot of positive here. I’ve had several experiences renting from here and quite frankly they need to be better trained in customer service. I accidentally left my glasses in my rental and called ask if they could grab them out of the car before re-​renting the car so I could come get them after work, the guy on the phone was aloof and could care less about my glasses and said he’d call me back. He never did so I showed up and he has me look thru their nasty lost & found drawer that hasn’t been cleaned in a decade. They’re not there and I implore him to ask the car prep if they’re in the back where he cleans the cars, he won’t because policy dictates they remove items and put them in the lost and found immediately. He has me wait while he checks 3 customers into cars and finally I see the car prep and he runs to the back and grabs my glasses! I wish I remember his name, but I was grateful to him. Also, I recently called to make a reservation a couple months out, and they told me they don’t have prices yet and I’m calling «too far in advance»! They need to be phone shopped. I do not recommend this place– go to White Plains enterprise instead!

my first encounter with this enterprise location was when my car was wrecked and my insurance referred me to this location… now i have rented plenty of times before but i have never received the customer service i have received at this location. nick the locations manager went above and beyond to find me a vehicle similar to mine. the customer service was so good that i have rented several times again for weekend trips as well as for business and i have never been let down.

Absolutely terrible! The have no idea how to transport anyone who is traveling back to a NYC train station after 9 PM when their offices are closed. They don’t provide cab phone numbers nor do they explain that no one can pick you up from their location after 9 pm. We were stuck in the MTA station overnight because of the lack of information they provided!

I used this enterprise service through Geico when my car was in the body shop for a week. First the enterprise representative, Ben, tries to sell me an Audi SUV when all I wanted was a simple compact vehicle. After asking several time, he said he had forgotten that there was a toyota corolla available. Then he adds on optional damage waiver, road side assistance, and personal accident insurance without asking me if I want any of those. When I get the car, the tire pressure light on the dashboard is lighted. I ask him to fix the tire pressure in the rental car. After returning the car I see charges for the insurance and tire pressure adjustment billed to me. I have rented cars over 50 times in my life and never had an experience like this one.

We did expect to rent a car, but we did NOT expect to be treated like royalty. This place is amazing! We’re so used to being nickled and dimed by car rental places that we just accepted it as the norm. And then we came across this place. Friendly, happy staff who can’t say enough good things about the company they work for, and super easy access from Manhattan, including a lift to and from the train station from the rental location. We’ll be back and we highly recommend them to anyone looking for a car rental!

Awful awful awful! Be careful! Went to rent a car, had a charming representative help me look over the car. Showed me all of the damage on the car and claimed that it was all under the size of a baseball and therefore was not considered damaged. Upon taking it back to Enterprise in Ardsley, I was now told that this damage was my fault and had to file a claim. Disgusted and would never rent from them again!

I was forced to rent from the Ardsley, NY Enterprise via Progressive insurance from July 6 through July 27, 2010. During this time, Enterprise, without notifying me that they would do so, took out $ 450 in holds on my credit card. I was told that my credit card was only being used for «verification purposes» by the employees in the Ardsley office. This placed me over my credit limit, making my credit card unusable.
I should also mention that they tried to give me a pickup truck and an SUV instead of a car (as I had specified I needed over the phone because of my parking garage) before making me wait over an hour for a junk car. They were apparently unprepared despite making the appointment two days prior. When I asked them to fill the empty tank up, they put it at ⁵⁄₈ of a tank.
I returned the car on July 26^th. After many, MANY calls to Enterprise, the hold on my credit card had STILL not been removed. I moved across the country on August 1^st. This was made significantly more difficult by the fact that I was unable to use my credit card. When I talked to «Vince» on the phone in the Ardsley office, he was rude and unhelpful. After refusing to take the hold off of my credit card, he was dismissive and didn’t seem to care about my predicament. It is now August 13, and while one hold was removed by my credit card company because it was over 30 days old, another hold still remains.
I wanted to let everyone know how unsatisfied I was with Enterprise’s service, and that I will *not* be using Enterprise again. I will advise everyone I come across to take the same action.