Arlington Heights Ford

I have an older car and it isn’t the prettiest one in a bunch but it’s my car and still my first car I have ever owned. I have had to continuously come in for services for it and it seems like I’m putting my money in a pocket with holes. I’m not talking about months in between visits but weeks. The service there SUCKS and when calling to complain Jerry says «since you know so much about it why not fix it yourself» and «why are you bringing it to me? Fix your own car!» Not on one but two occasions. After I had paid for the repairs done and was about to drive off my car died again in the parking lot. I’m talking inches of moving and my car died!
When I walked back in to tell them the mechanic walked past me and said «get a new car». If I had the money for a new car I would do it but this is MY car. I have been through a lot with my car. They show utter disrespect and they keep talking me out of repairing my car.
I do not suggest going to this place if you have an older car. They won’t respect it no matter how much love it and have cared for it. If I could have given half a star or no star at all I would have.
***UPDATE 3/​23/​16***
So I got my car back today and it seems like they only care about looking bad. Jerry kept asking if I was going to take my Unilocal comment down and I am not. People need to know that this place doesn’t respect older cars! If you have a car made in the 90s don’t go here. They will only make excuses and miraculously your car will get worse than it should be.

Not me but another individual. I can’t believe this was allowed to happen. This is ridiculous.

I was in the market to buy a new Ford Transit Connect for my business, but plans changed and I was no longer in the market. A salesman there named, Andy Guerrero, has called me numerous times to get me to come in. At first I politely told him I am no longer in the market for a car and that I would call him when I was ready. I got a call from him again the following week and so I asked him to remove me from their list. I got another call from him again the week after. I explained to him that I was not ready and to remove me from their list. I got another call from him again and each time he said he wasn’t sure why my number keeps popping up in the system. I have tried blocking his number but somehow he manages to keep calling me.
If this is how they treat their customers before a car is even purchased, I can only imagine how badly they must treat their customers with warranty or service related issues.

I highly recommend A.H. Ford! I have purchased several cars from the dealership over the years and now service 3 vehicles at this location.(Fusion, Focus and Escape). From simple services like an oil change to tires and brakes, I have all my work done here! They are very price competitive with independents, but are factory trained and use only factory parts. That is a huge difference.
Jerry Hood, the service manager and his crew are customer friendly, not pushy, will take the necessary time to answer questions and again, are factory trained. They know your Ford!

I’ve been a long time customer and the service department has been great to me. They explain what needs to be done to my car and they always give me a good price.

Quick Lube is not quick. Two times took a my Ford to this Ford dealer for an oil change first thing in the morning and asked how long wil it take? Both times I was told n hour to get the car into the bay. While I appreciated the honesty, it is not what is expected. «Quick» to me means 30 minutes, not an hour to get your car into a bay.

Don’t waste your time with these sleazy car salesmens. They will say anything to get you to come into their dealership and will call you nonstop until you come in; so they can waste your time with their nonsense. So if you want a car, then you should do yourself a favor and look elsewhere. Do not let these people waste five hours of your day with their lies. Also, Jakki very rudely hung the phone up in my face after calling me.

BEWARE OF Arlington Heights Ford. Not only did they blow up my engine after an oil change. They also tried to get the insurance money and overcharge me for a used engine that I did not want. They did it anyway and held onto my car. Do not believe what they say, Avoid this place.

I’m impressed with the length they go to to satisfy their clients, I’m very happy with AH Ford!

My family and company have bought literally about 100 cars/​vans from them. Always treated great. Always see them working hard to please the customers they are working with. They are honest and tell you how it is. Always willing to work with you and we have priced them against others who have begged for our business but when it comes to customer service nobody does it better then them. Always make things right if something happens. They know how important our cars are to us to make money and always work hard to get any work we have done on them done quickly and correctly.

We highly recommend Arlington Heights Ford.
My wife and I went to this most impressive dealership
In suburban Chicago to purchase a new Taurus SHO.
The experience we had was great, and our salesman
Nicholas, was very through in showing us the car, and explaining all the features. We also were invited to test drive the car. Very impressive!
We also wish to compliment the Sales Manager, and owner of the dealership, for their professionalism and courtesy. We were treated with respect, and were not pressured in any way. Anyone looking for a great Ford vehicle should visit Nicholas at Arlington Heights Ford
on Dundee Road. You won’t be sorry, and they go out of their way to give the customer the best deal possible!!!
Thank you all at Arlington Heights Ford!
Mike and Jan
Phoenix, Arizona

I really am sorry to say this, but the service department let me down. I paid a four digit figure to get my car fixed here, agreed to return a rental car, and pick the car up before the 4^th of July holiday, and the car was STILL broken. (I think they were rushing, because of the holiday.)
By broken, I mean the front end shakes really bad and was it borderline drivable at slow speeds. No one could have test driven the car and given it back like that. I called the dealership, but they were going to close and the rental car place was already closed. They said I could «bring it in when you get back, maybe we’ll have a loaner». I also responded to their text inquiring about how my car was running, well, less than positively.
While I was out of town, my father who had the car to test, took it for new tires things related to the wheels. It still shakes, and has only improved marginally. Now a whole month later the check engine light is on AGAIN. So I called the AH Ford.
No, they say, they don’t have a loaner, and they have a 25 person wait list. Maybe the problem is because I left the car sitting for a few weeks. I thought that was low, because: 1.) It wasn’t true that the car was sitting, although has been broken since I got it back so it has only been driven short distances 2.) It does not explain why I called the afternoon I picked it up to report it was still broken. 3.) That doesn’t explain the why the check engine light was on again.
I called back again to ask about the loaner list for next time. I spoke to someone else who said the wait was a week for a loaner. A week is something I can deal with, but it appeared the manager was just putting me off and discouraging me from even asking about the waiting list time. He sure didn’t offer to add me. He said, «No, 25 people are on the waiting list». It seemed to me he made it sound, without saying it directly, as if the waiting list was full.
This, after I already got the car fixed once for a large amount of money, rented a car, and ended up borrowing my dad’s car because you guys gave it back with the problem being JUST AS BAD as when I bought it in to the shop. Really?
My car is old. I don’t care about driving a nice car, but I need it to be safe to drive. I really don’t think they did anything but a computer diagnostic here. They fixed «stuff», just not the thing that was causing the problem. They seemed to be looking for a way to blame me for the car not being fixed. I can’t believe after talking to them and texting them, no one noted that the car was not fixed the first time on the computer.
I have taken my cars here for years, and, although I have had them give me back cars that were not fixed or broke again in a few days, at least they used to be nice to me. That counted for something with me.
I didn’t like the way they switched from, «(You can) bring it in, maybe we’ll have a loaner by then» to not offering to put me on the waiting list at all. It seems to me they are more concerned about the number of cars they fix, and less about the quality of the repairs.

Found a car on their website on Monday and inquired about it. They called me back that day and I set up an appointment on Wednesday as I was out of town. They called me twice on Wednesday to confirm my coming in that evening. I drove an hour to get there only to find out that they’d sold the car on Tuesday. They apologized to me, but it they thought I was going to switch to another car after that, they were wrong! Terrible experience, very unprofessional. H

Hey, I got a great sales technique that may help selling cars, it’s called say hello to customers before they leave after 10 minutes. Unbelievable, as we looked around and were ready to buy a car. The worse sale is the one you had and lost. Oh well, I’ll buy it somewhere else.

I needed to sell my second car as money is tight and I could no longer afford to keep it. It was a very nice Mustang. I still owed money on it through Ford Credit, so I thought it would be easiest to see if they were interested in buying it at this dealership as I have had positive experiences here in the past.
Well, times have changed, and I am no longer impressed with this dealership. They misunderstood my request when I called in, and when I arrived with the car they thought I wanted to trade it in, instead of me wanting them to buy it outright. Right away, they lost a lot of interest in me.
I did get an appraisal, and while I knew it would be a wholesale appraisal as they had to make a profit when they resold the car, I was not prepared for the number they gave me. Frankly, they low balled the estimate by some thousands of dollars., probably to see if I was dumb enough to take it. I did not even bother to negotiate with them.
I went to the CarMax in Glencoe, and had no problem getting a reasonable offer on my car, some $ 5000.00 better than Arlington Heights Ford.
I hate to say it, but it sure looks like this dealership is prepared to go the distance to separate you from your money. Instead of getting the best deal possible, you will more likely than not get the worst deal they can possibly talk you in to.
Unless my car breaks down in front of this place, I do not plan on returning here, even for service.

What car buying and customer service together should be! Just purchased my 2015 F150 last week and I couldn’t be happier. John Jr. G and Jeff R are no BS guys who are focused on customer service and getting you what you want at a fair deal. By far the best experience I’ve ever had at a car dealership.
If I could buy 2 F150’s right now, I would!
Thanks guys!

I have officially purchased 15 cars from Arlington Heights Ford since 2007. They are a very good dealer. My salesperson Rich Jacobson always knows what I want and goes out of his way to get what I want including driving 2 states over for a car.
The service department here is awesome! Prices are good $ 39.99 for a semi synthetic oil change multipoint inspection and rotation of tires… Saved me some money. Plus they service all my non ford cars as well which saves me even more money compared to going to Chrysler or Toyota dealers.
I say for oil changes go midday like 11 it seams to be less wait. But if there is a long wait Portillos and a strip mall is across the street. I learned NY lesson and just make an appointment and shoe up 15 min early and I’m out quick.
If you ever have a problem with your car that needs to be checked out just deal directly with the service manager Jerry he is a great genuine person and always makes sure you are 100% satisfied. I had a little mechanical issue with my car and I called him asking him a few questions before I took it in to have it looked at he not only personally greeted me he also gave me a loaner while my car was serviced for 3 days. I am a happy customer!
As far as sales I only deal with Richard Jacobson and John Guido Jr… Sometimes we negotiate for days but its fun to me at the end I get a good deal and they sell a car. Any business has to make money to stay in business but these guys will go the extra mile on your trade in. I always get blue book value on my cars and I always get invoice or better pricing. I have shopped them against other ford dealers many times and yes other dealer match their deals but then in financing they jack up the rate not these guys I have always gotten 1.9% or less so my payments are affordable :)

I found the service department to be very average. Ford’s rates are high across the board ($ 118/​hr labor is 2 – 3 times higher than most any other smaller shop) so I won’t review the price I paid.
I was disappointed that my check-​in offer was a free umbrella, but no one knew who I was supposed to talk to so I could pick it up.

While I was satisfied with the work they did to my car, I will never bring it back here. A few months back I let them know that I have a small leak in my convertible top and I mentioned it so they could have someone look at it while my car was already being worked on. When I came to pick up my car, I overheard the mechanic who helped me talking to another worker about my car. «Aw man I almost got this kid to agree to a full convertible replacement for you even though it’s an easy fix, I’ll push it when he comes in.»
Needless to say I will never take my car anywhere near this place ever again. How stupid could you be to talk about a customer’s car feet away from where not only customers are but THE customer whose car you’re talking about. I believe the mechanic’s name was Tony. Well Arlington Height Ford, you can thank Tony for losing my business. I’ll gladly drive farther from my home to get better service when I live less than 10min away.

Another great experience at Arlington heights ford. If you will believe it, I just had my first car buying experience.
John Guido, Jr. and Neal Snyder helped me, and they were both great. John listened to exactly what I wanted and my budget. He helped me find a great fit that fell nicely into both of those categories. He was upfront and honest about costs and was not pushy with anything.
I finished the deal with Neal, who was very thorough when going through the new car with me. He asked several times if I had any questions, and told me never to hesitate to call him if questions arise.
I’m extremely happy that an experience I was dreading turned out to be great!