LensCrafters

It’s unfortunate that the customer service is so bad. Had an appt for 10:00 that we made 2 days ago. Got a call @ 9:10 asking where we were. Well duh !!! Comment «WELL the system has it at 9» oh let’s not forget the attitude. Really I don’t need that. Won’t be purchasing anything from them again However will stop by to have glasses adjusted when necessary it’s free. If they are to busy I’ll do it myself since they have better equipment then I do. I have done this several times in the past.

WORST EXPERIENCE EVER!
I had an eye exam in 2015 and was very pleased with how everything went, so I decided to go back to this location for my annual exam in 2016 despite moving to the city and this not being very convenient for me. My problems started right when I walked in. I came in around 11:45 a.m. to check in for my 12:00 p.m. appointment and was informed rudely that my appointment was not until 1:00 p.m. I knew that this was incorrect as I had other commitments for the day and there was no way that my appt could have been scheduled for 1:00 p.m. Because I really needed new contacts I decided to run a few errands I had and come back for 1:00 p.m. Before I left to run my errands though, I was told my the front desk girl that I NEED TO BE BACK ON TIME as the doctor has patients back to back and would not see me if I was late. I hurriedly ran my errands and was back before 1:00 p.m. I was taken back to the exam room shortly thereafter, had the tech perform all the required tests and left in the room to wait for the doctor at about 1:15 p.m. I’m usually a very laid back person, so I just told myself that the initial encounter was a big misunderstanding and reminded myself that I am here now and my appt will be fine. Well, it was anything but fine! At 1:45 p.m. I was still waiting for the doctor, and decided to pop out of my room to ask how much longer I’d have to wait. The girl I asked did not seem to know what was going on, and was very lost overall. She went to check with someone else, and came back to tell me that she has no idea how much longer and that the doctor will be with me whenever she’s done seeing other patients. This really bothered me as I was told to HURRY back for my appt, and now I was left to wait for who knows how long. At that point I decided I’ve had enough, gathered my belongings and just left. How dare they treat people like this? This place is so lost and completely disorganized. I will never ever return to them, and definitely urge anyone who is looking for a new eye place to avoid this place like the plaque.

Terrible customer service. Just awful. I made an appointment online but somehow it didn’t go through. Which is fine, technology mishaps, I understand. But then they told me that they had time for me since they had a no show. However I wait over an hour and a half just to get seen by the doctor. And the worst part is they put me in the exam room waiting for over 55 mins when I could have at least spent the time picking out glasses. This just shows how utterly inconsiderate they are of their customers’ time.
The only thing that saved this from a one star review is that Dr Jasmine Said was actually pretty great.

I had a miserable experience here. The worst unprofessional customer service. Lenscammers I agree. I regret the experience greatly.
Go anywhere else, unless you want to waste quite a bit of money, time, and energy.

I’ve been to this location about 5 times. The customer service really depends on who you get.
But today was really the end.
I have an emergency that i have to out of town for this upcoming weekend. I only had a few contact lenses left, so i went online to order new ones from 1800CONTACTS, which i’ve done before. I ordered them a week ago. They contacted me and said they have had no one contact them back from LensCrafters about my prescription for almost a week.
I called over to LensCrafters this morning. They said my prescription ran out (year and a half since last appt) and i need to come in. (which is another story altogether) I said i have an emergency and need to get these shipped immediately and to please help me out. I’d be happy to book an appt. right now for when i get back, but i need 1 box now. They said no. can’t help. against the rules.
I find this ridiculous. I understand getting your eyes checked every year, but my eyes haven’t changed in 30 years, and i’m pretty sure getting 1 box to your customer wouldn’t kill him. for a month. It’s not like i’m refilling a heart medication. Seriously.
I grabbed my prescription from my last order and ordered them through a canadian supplier. Done.
This isn’t the first time this place has pissed me off, time to move on.

Polite, professional and the staff really make you feel at home from the moment you enter the door. I made the appt with zipdoc and was looking for a earlier date and time. I was easily moved up in the doctors schedule and the overall the expierence was exactly what I was looking for.

I purchased my glasses from lenscrafters. When I purchased them they were great, but service has declined drastically. I have gone in 5 times for an adjustment that should be easy to fix. Each time they do something different and make them worse and they say they are just fine. They don’t even sit straight on my face and the nose pads are out of whack. I will be going to a different store and hopefully they will be adjusted correctly. I don’t recommend this location.

Nearly retail store in the suburbs closes at 9 pm.
So I go out of my way to visit this location for a minor adjustment at 8:15 pm and when I get there I discover they closed at 8 pm.
I guess they must have too much business!

Horrible staff every one looks like they wanna die not nice tried to get contacts and they said they’d get me in right away and I sat there 45 mins for nothing all the staff and drs just sat there like idiots looking like they didn’t know what there jobs we’re

I scheduled an appointment online for my daughter. I THOUGHT I saw that they took my insurance. When we arrived I found out they did not. Instead of trying to push me, the woman at the front desk gave me the «bottom line» on what today would cost me if I went ahead. No hard sell, no pushiness, just the facts. I really appreciated that because I did end up leaving and she knew that was a possibility before she told me the details. I like that they put honesty above bottom line.

This place has the worse customer service and do not care about losing customers. Do not go here; it will save you a headache. If I could I wouldn’t even give it a star.

I got new frames here a few years ago and it was a good experience. On my husband’s recommendation, I decided to see Dr. Saha for a checkup recently. She is very personable, friendly and knowledgeable. The tech who helped me was super nice as well. I was very impressed. I will definitely go back for eye exams, contacts and frames. They have a great selection of frames. It was really easy to get an appointment, too.

Great experience if you work with Maggie!
She is the best! Fast, helpful, knowledgeable! Thanks for making this errand easy.

Decided to try them in hopes of a larger selection of frames than the independent doctor I’ve used for years. This was a far more limited number of choices than I’d hoped to find or have ever found elsewhere.

Great service and selection of glasses. Dr. Meeta Saha gave me the most thorough eye exam I have ever had. She picked up things my old doctor missed. Would highly recommend her. Drive all the way from the city just to see her.

This was the worst experience I have ever had at a LensCrafters. We went as a family and picked out the frames we wanted. The lady at the counter said it would be about 20 minutes until we could get our frames fitted. She then put the box, which had our frames in it on a station and went back to the counter. 30 minutes later and with a number of people that came in after us were getting fitted before us (one couple had walked in and within 5 minutes were at the station our glasses were sitting), I went to the counter to ask why we had not been called. The same lady whom we had talked to earlier and was still behind the counter, was looking or reading a piece of paper and would not acknowledge my existence. After standing there patiently for 5 minutes, I got my family together and walked out. 4 people, 6 frames and lenses…$ 1,000 of revenue just walked out the door due to NO COMMUNICATION. We will take our business elsewhere!!!

All I had to do was get a new lens for my mother-in-law’s glasses to replace the one that was lost. I thought no problem, I’ll just drop off the prescription and the glasses. Who am I crapping? From the time I walked in and put my name down to the time I got out of there, it was an hour and a half. A guy from the lab helped me first, wasn’t sure he could make the prescription, let me check to see if we have the lens blahblahblah. Comes back, yes we have it, he then disappears. Waiting. Waiting. Waiting. Optician comes. We go through what I need again since lab guy is gone. She goes to see if they have the lens. Comes back. yes we have it. I knew that already. Let’s pay already, ok? Good. I pay. Now I can leave to have fun with my kid on my day off. Now that the day is more than half over.
I return around 5:30. Nobody who was there before is working. Understandable. Receptionist/​office manager/​??? resembling Jackie O. arrives to assist me. I tell her why I’m here… to pick up the glasses I spent 1 ½ hours dropping off prescription for. She walks to an empty desk, to a pile of glasses in plastic bags, brings it over, checks the name, pulls out the glasses briefly and tells me «I’m just going to bring these to the lab for a final check to make sure they’re perfect. She leaves bag with glasses on the lab shelf. I watch bag for ½ hour. They don’t move. Nobody looks at them. Jackie O. disappears. When she returns, she has forgotten who I am and why I am there. I explain who and why.
She retrieves the untouched glasses from the lab window. I tell her nobody looked a them. She pulls out the paperwork and shows me the initial and says «Of course they checked it, here, see this right here?»
Yes you dumb bunny, I see it. It was checked before the lab put it in the plastic bag, before I even arrived. And i’ve been sitting here getting more and more pissed off for no reason because you could’ve given me the damn glasses a half hour ago.
This is why I prefer to go to a real doctor with a private office and wait two weeks for my glasses.

Ive been getting my contacts and glasses here for several years now; as well as my yearly eye exam as the place is conveniently located by work. The place is always very clean and the people that work there, including the eye doctors has always been very professional and friendly. They have a wide variety of designer eye glass frames at reasonable prices. Just last month, they were having a 50% off sale on some of their frames so I took advantage and ordered myself a prescription lens and a Polo designer frame for $ 224, including tax. Plus, if Im not happy with the frame, I could return it as many times as I want within 90 days… yes, 90 days.
The person that worked with me was very patient as I tried on different frames and the frames and lenses were ready in about an hour.

Alright, called in at 2 PM on a Friday, got an appointment for 3 :20 PM the same day. Got an eye exam with a talkative lab technician who took the time to explain each step and the purpose of each instrument. The eye doctor reviewed the results with me in great details and wrote the prescription. Back to the lab technician to choose frames, lenses, etc… Again she went the extra mile explaining the different options, pricing stuff with my insurance vs. current Lenscrafters promotions. All was in stock and I picked up my brand new glasses at 7 PM that same night. Granted, I’m still wearing pretty standard single vision lense (on my way to progressive or bi– focals I’m sure but not quite there yet…), but still this was great service!
Will be back here for my next eye care needs.

I am very upset over my visit to Lenscrafters today. While the doctor was very friendly, that was completely thrown to the wind once I encountered the remaining staff there.
I have Aetna insurance, and my plan includes a free eye exam every 12 months up to $ 100 and $ 150 allowance towards contacts or glasses. They could not seem to figure this out there. I literally sat and waited for them to try and figure out how to handle my insurance for an hour. I called Aetna and the representative advised them of my benefit (their computer was telling them I had no benefit). They still couldn’t confirm this.
Of course, this wasn’t until AFTER I had my comprehensive eye exam and placed my contact order. They wanted me to pay up front for my $ 130 eye exam and my contacts. I was very agitated and I told them I refused. my insurance PAYS for it and they are considered an in-​network provider. It took another ½ hour of arguing with staff to get the office manager involved to pretty much go over the same ordeal.
Finally, my complaining must have gotten on their nerves because they told me I could leave and they would keep «trying» to figure out how to input my insurance in the computer (I believe the issue is that my vision benefit is under my medical benefits, it’s not a seperate vision plan). I didn’t have to pay, but they told me that they would call me after they squared it away.
I was extremely unhappy with how big of a hassle all of it was. I will return to pick up my contacts and that will be my last visit to Lenscrafters.