Advanced Auto Parts Store

Had excellent customer service here from Camilo today. I came to buy a new car battery — Camilo was very polite and helpful and took the time to explain the different battery options to me. I purchased a battery and he came out to my vehicle to install it, and then he noticed that my existing battery was probably less than three years old which meant that it was probably still under warranty. He checked in their computer system and indeed we had purchased our existing battery at their shop and it was still under warranty. He refunded my money and installed the new battery for free. Fabulous integrity and honesty!

I have always been impressed with the friendly and competent staff here, but never more so than this chilly morning today, when I had my car’s dying battery replaced here. The entire transaction, from my walking in the door to the completed installation, took roughly 15 minutes.

After 4 uncomfortable visits here I have had enough with this store & will never shop at an Advance Auto Parts in the future. I first came to this store to buy a replacement rear-​view mirror because it is conveniently located just 4 blocks away from my house. My boyfriend & I walked over & after a quick look around, walked out with a mirror. It unfortunately wasn’t a good fit, so I went to return it a day or so later while my boyfriend stayed at home to make dinner. I biked to the store & stood in line with 5 other individuals to wait for help, for whatever reason very aware that I was the only female in the store. Didn’t think it was a big deal, I just kind of noticed. Now, there were three separate cashiers on duty that day but only one of them was open (for whatever reason) & when it was finally my turn to receive help, he looked right at me & then busied himself at his computer. Figuring he had to do some work after the last transaction, I gave him a few seconds. After about 30 seconds & him looking me right in the eyes again, I stepped forward & asked him if his register was open. He gave a look of complete exasperation, & then answered «Uhh… yeah?» like I was some idiot who had never before approached a register in a store. After I told him that I intended to make a return because the mirror wasn’t a good fit, this was the conversation that took place:
Him: «Sorry the mirror didn’t work out. So what type of car does your husband drive?»
Me (caught off guard): «I’m not married???»
Him” «Oh, sorry! What type of car does your boyfriend drive? If he comes in I can recommend a good replacement mirror.»
Me: «No, the mirror is for me, I drive a Wrangler & am in the process of fixing it up.»
Him: lots of blinking & a blank stare. No recommendation for a replacement mirror.
The transaction concluded with complete silence. Awkward.
A week later I had to order some parts for my driver’s side door, since one of the pieces had snapped & needed to be replaced. After again being the only female in the store, again waiting in line patiently & again being ignored until I asked for help, I walked up to a register manned by a friendly guy who promptly asked me what type of car my boyfriend drove. Are you kidding me?!? Not being one to make a scene, I simply corrected him & told him what the problem was. When I delivered the news that I drove a Jeep Wrangler, he honest to God looked at me in complete consternation & said «Really? That’s unusual». He ordered my parts, promised to call me when the parts arrived in 3 days & I went home wondering if I wasn’t being taken seriously in an auto parts store because I was a female.
After a week goes by without a phone call &, testing my theory, I went to pick up the parts with my boyfriend in tow. We both walked right up to the counter, & the SAME GUY who ordered my parts for me looked right at my boyfriend & asked for the name of the order. After my boyfriend told him my name, he looked at me in confusion & said «Oh, it’s your order?» He then informed me that the parts had actually been in the store for about 3 days, but had nothing to say when I asked why no one had called me. It also bears mentioning that he had ordered the entirely incorrect parts.
Now, you all can make your own assumptions here. I don’t know if the men who work at this store are prejudiced, simply uncomfortable talking to a woman, or don’t believe women should drive Jeeps, but regardless I’ve been talked down to every single time I have come to this location asking for help. The most productive visits have occurred when my boyfriend came with me. When I feel that I need to be accompanied by a male to do something I am perfectly capable of accomplishing myself that means its past time to take my business elsewhere.

I like having an auto parts store nearby, as I save a bit of money on simple DIY repairs. But the staff here are hit or miss. Some are helpful, some not so much.

Pouring raining and James helped me with everything including checking my alternator ! Such a nice person and efficient !

It was pouring down rain — again — and one of my wipers broke. We popped in here, bought new wipers, and while we were waiting in line the nice gentleman at the register (I wish I had gotten his name), looked outside at the torrential downpour and said, «Want me to just help you with putting them on?»
Hmmmm… either we can mess around with it for 5 – 10 minutes in the pouring rain or have an expert help us and be done in 50 seconds? I’ll take the latter, thanks.
What great customer service and what a nice person, period. Highly recommend this store and will definitely be back.

A couple of weeks ago I dropped in to buy replacement wiper blades for my Subaru Tribeca and after ringing me up James offered to help me install them. SInce it was my first time installing blades on this particular car, I said, sure, thanks, and out we went to pop them on. Well, turns out that there really aren’t replacement blades for this model, and James was able to figure out a work-​around that saved me tons of money and time. He was professional, friendly, and very helpful. We’ll be coming back.

They sold me a battery, after I left an internal light on and needed to get it jump started. Told me the battery was leaking. They couldn’t do a test on it, because of the weather, but they were sure that my 3-​year old battery was dead. At 7 in the morning, I was too tired to use my brain and go somewhere else.
I later learned that corrosion was normal. And that I could’ve gotten more time out of my battery, which had 14K miles on it.

James was extremely helpful, patient, and knowledgeable. Normally you’re lucky to get one of those qualities, James possesses all of those.
This location is slightly out of my way but no doubt I’ll be utilizing it thanks to him.

These guys are so nice and speedy. Good deals and fast service. Also they are helpful in determining the best product for your car. Never felt like I was gipped because I’m a girl with no car knowledge. It’s my go to parts place.

I have been impressed with the Arlington Advanced Auto store on a number of occasions. –Not all women dread dealing with their car, but I do, and most women aren’t treated very well by people in the auto industry. –But when I’ve called them to ask if they had the parts I needed, they were respectful, knowledgeable and patient — and in both instances, they had the parts! Today, I called in advance, spoke to a Barkley, and ended up seeing him when I went in person. As he was on the phone, he was helpful and respectful, and took extra time to help me. It’s this kind of «attitude of service» that will make me a loyal customer and word-​of-​mouth referral for the store, which will hopefully get them even more business. Thanks to Barkley and the other staff at the Arlington location!