American Airlines

They bumped us off of a confirmed flight we had tickets for. There is an article on them doing exactly this and being fined for it
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The government uses them as a vendor. But I am making sure never to use them when I fly for work and I am recommending the same for the group I work with. Below is the reason.
My husband, son, and I had reserved seats through expedia. When we got to the airport we checked our bag. The boarding pass said to get the seat assignment at the gate. When we got to the gate and asked the American airlines staff for seat assignment they told us that they were busy and asked if we can give up our seat. We told them we needed to fly because we had hotel and car reservations at the destination. The staff then told us to wait. After waiting around an hour and most passengers had boarded. The AA personnel at the gate then told us that they were giving away all three of our seats since we were not willing to give up one of our seats. We told them that we will give up one seat but they then said it is to late. They were going to give our seat to someone else. The staff then proceeded to ignore us and laugh and joke with each other even though we were stranded at the airport. Our bag flew to LAX but we are stuck at the gate. We asked for the name of the AA staff but they denied the name initially. Her name tag said that her name is M. Valerie. Another AA rep identified herself as Dimas Lopez.
Thankfully another AA staff took pity on us and said that in return we are offered $ 300 voucher compensation. Even though we were involuntarily not given seats on our confirmed flight. We do not want the voucher. We had to spend money on taxi to get out the the airport and return the next day. We also had to pay a night of hotel at our destination. The joy of AA is that they get so many complaints they don’t have live personnel to talk to you. If you have a complaint you enter it in their website.

My experience with American Airlines was terrible! I was coming back from Jamaica and missed my connection flight because of the lines coming through customs in Charlotte (CLT). My original flight was from Charlotte to DCA. I ended up having to take a flight from Charlotte to BWI although my luggage was scheduled to go to Reagan National (DCA). I was reassured that when I made it to DCA, my luggage would be in the American Airlines office; not left out in the open. THIS WAS TOTALLY NOT THE CASE. Praise God we actually had the energy to drive from BWI to DCA after landing at 10pm. Our bags were OUTSIDE of the American Airlines office. My fiancé said we should just walk up and grab our bags to see if we were stopped and asked for our luggage tags. No one checked! No one even greeted us. Mind you, our bags were on a plane that arrive about two hours before we arrived at DCA.
I was extremely disappointed. Anyone could have taken our stuff as it sitting out unattended. Do better American Airlines!!!

American airline saved my life! Our horrible experience with another airline was ridiculous. The flight with the other airline was canceled out of the blues. We manage to rush to the airport to buy a flight with this airline. We took with American airline in such a rush. Thanks the representative on the phone for letting us know that even if it is two hours before the plane board, we can still buy the ticket in person at the airport. We were an hour and half before it started boarding.
During the flight, they offered whole can of soda and mini snacks for free. The flight was quick and the time on the plane was very comfortable. I want to thank American airline for providing us with excellent service!

I am liking my flight crew on this shuttle from DC the NY. However, as AA continues to cut costs, check out my attached photo of their idea of cleaning the plane. They had extra time, too, due to a delayed crew member. I had maintenance issues delaying the flight out here a couple days ago. Scary.
I don’t have a lot of other viable ways to go the places I need to go to, and my legacy mileage is with them. Hope they can get it together.

A near carbon copy of my UA review.
Love the airport, hate American. like I hate having my ass bit by a labrador retriever. Fuel is at a record low, so why the hell am I still paying a fuel surcharge?! And, why do I have less legroom now with my osteoporosis than when I was 6′ tall? It’s like every time I fly the legroom is cut in half!
Aside from a half hour delay, and no one enforcing the carry-​on rue I nearly had to have a my only bag, a laptop bag gate checked because the schmuck in front of me had an over-​sized 28″ roller duffer, a personal item, a pair of skis AND a laptop bag?! Yet, I get scolded for bring a a small laptop bag and a 12″ pilot’s case won’t fit in a space above my seat because my neighbor THREE rows up stored his stuff here!
Screw you guys too, I’m going on Southwest from now on. At least they don’t try to charge me $ 6 for a 4oz bag of snacky-​mix. This is hwy I bring my own bag. I was going to say Delta, but I expect Delta will be the same as UA and AA at this point.
Ok, this is pretty much a copy and paste job for my United review, but they are IDENTICAL airlines aside from a different paint job, a different uniform, and about 10% increase in fares. My experiences are exactly the same.

While the actual planes are quite pleasant, the attendants are AWFUL – especially those working on flight 67, Jan. 1, 2016 from Barcelona to JFK in the main cabin. Except for Melainie, not a single flight attendant smiled; and the male attendant was down right rude. The excuse given: partying New Year’s Eve. This is not that difficult a job – at least not so difficult as to NOT smile – and uncalled for rudeness is completely inexcusable. For an airline trying to increase ridership, I’m surprised by these behaviors from flight attendants.
Further the process of boarding and checking baggage is so time consuming and annoying and unnecessarily complicated I am again perplexed. Perhaps all this has to do with the recent merger, who knows, but I will avoid this airline at all costs including paying more for another.

Terrible service. Never again. Couldn’t even make it to my grandmother’s funeral on time thanks to all the incompetencies.

Don’t like AA’s new 737 First Class seats, the grey leather ones. They’re hard and throw you forward. The old blue fabric ones were much more comfortable in every way.

I officially announce my distaste for American Airlines business practices. Since the merger a couple of weeks ago, things have gotten soooo bad. Unfortunately at this time it is my company’s preferred airline. Their current policies and practices are designed to torture and make life unbearable for the frequent business traveler. For example, I travel frequently to DCA & ORD-​shuttle service. In the past I was able to hop on a flight if I either ran late or finished early. Now I can’t, I was told I have to rebook, then I was told there is a fee? I was told I have to speak to my Corporate travel planner!!! Which is it. One did it for me, another refused?!
American Airlines is by far the worst right now. Avoid if u can!

It may not be the most popular airline but for our needs it was a good fit.
MCI to DCA round trip with no stops was awesome.
It was very disconcerting to see so much oversize luggage brought onto the plane after all the grief we went through to follow the rules about carry on size. We could have avoided the $ 25 checked bag fee by using two oversized carry-on’s that were checked for free as we boarded!!!

This Airline must be going out of business! It’s a complete debacle! On Oct.31, 2015 I took a flight from Reagan National Airport to Puerto Rico with a connection to Miami. Well I never made it to Puerto Rico. I got to Miami at 1:30pm. 3 flight were cancelled due to mechanical problems. AA had to shuttle everyone to hotels and re-​book flights. I got to the hotel at 3AM!!! That’s how long all the problems took! Don’t even get me started on the customer service because there isn’t any! Now this brings me to today. I’m sitting on a flight from Reagan National Airport to Dallas, Texas. This flight was suppose to leave 30 mins ago, but guess what, the plane has too much fuel??? WTF! Don’t planes have fuel gauges? ?? American Airlines you suck royally! Please shut down already so you can stop ruining people’s trips!

Worst airline ever. Cancelled a flight and bumped me to an earlier flight, giving me two hours to sit in the terminal, and then COULD NOT FIND THE PILOT, so left us standing on a bus on the tarmac for 35minutes.
I’m sorry, you don’t know where the pilot is? Seriously? Did he hop the fence after gym class to go smoke cigarettes behind the school? What is this!!!

Guess what? You have to pay extra to select a seat when you check in with American Airlines. I just went to check in online and found that all the seats on my flight are taken EXCEPT the «premium» seats. I had to pay $ 25 to get a seat on a flight I reserved well over a month ago. What a rotten way to treat customers. I will NEVER fly this airline again. Ever.

Bumped from flight!!!
Raymond G. The American Airlines customer service manager was super professional, pleasant, and accommodating. He made my unfortunate series of events not so bad! We were able to accomplish this without yelling or angry threats. Quite refreshing!

The AA US Airways merger has been horrible for service. Three hour flight delay and NO ONE on plane notified until at airport. Gold status noted on boarding ticket (meaning no $ 25 bag check in charge) did not register in the computer and employee could not change so mandatory charge. ONE customer service agent at DCA on busy Friday morning. No explanation given for flight delay. Switching to other airlines.

Mr. Parker,
I am fully disappointed in lack of response I have received regarding my complaint, in addition to the reasons of my complaint in the first place which was a 32 hr delay.
I expected to at least receive the small refund I have requested but the fact that I have had to go to these measures in order to obtain that refund is DISGRACEFUL to a loyal customer.
— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — -
This letter is in regards to your complaint submitted on 8÷13÷2015 5:27:55 PM against American Airlines and was assigned complaint ID 10 765 855.
We have made three attempts to contact the business however we have not received a response. At this time we find it necessary to close the complaint as Unanswered. This complaint will remain in the business’s record for 3 years from the date of closure and will impact their rating.
Please let us know if the business has resolved your complaint.
If you have any questions, please contact us at 800−621−8566 between 9:00 a.m. and 4:00 p.m. or by email at
.
Regards,
Angela Ford
Dispute Resolution, Ad Review
Phone: (817) 882‑0571

I will never flight neither American or Us Airways since it’s suppose to be the same company anyways from my point of view they don’t know what they doing from delays to loosing bags and customer service they need to really start from 0 cause it’s bad

Worssstttt experience with this airlines. Computers wouldn’t let me check in early for my 551am flight and there was a hugggeee line to check in at the airport. Self serve kiosks couldn’t locate or print boarding passes. Only one person had the authority to override the system and find the reservations and by the time they did, they wouldn’t let us on the flight (which hadn’t left yet) and put us on standby for the next one 4 hours later. Ridiculous.

Why do u insist on lying to customers, telling us you ran out of overhead space and need to check my small, small bag. It’s obviously a «procedure“to force everyone to check, and not discuss for a moment the reason why I need to carry on this valuable cargo. Boo.

WORST, ever. Why do they even have hired staff when everything is do it yourself? Tag your own baggage, your own call desk so you can call yourself when there is an issue. I LOATHE AA, and everything about this airline. Their flights are always delayed. My baggage is always lost. They can’t even give you a bag of peanuts when you are flying with them. The flight attendants and workers are usually kind, but then you come across the one that you want to just punch in the face because they are either completely incompetent, or worse just straight up rude. This last time when my luggage was lost all their systems had crashed so they had no idea where my bag was and couldn’t print anything or look anything up. Take note from other airlines that take care of their passengers. I wish I could give them zero stars, but a las, Unilocal won’t allow me to be so cruel.
American Airlines, I hate you.