Apple Store

Well if you have a whole day to spend then this might be your place but for the rest of us… This isn’t. I had to get my iPhone fixed or replaced after having it for less than a month. Provider checked the SIM card and said its an apple issue so off I went to the store. After waiting to check in. They send you to a location to troubleshoot and someone finally comes by to help you. I did the restores many times plus other things while waiting. Tech says ok well let’s make you an appt. next appt is in 3 hrs. Really?! I’m sorry but either companies need to improve on the quality of their devices or something. I spend about 5 hours messing around there. Apple and others… You are selling over priced junk. I finally got a new phone and left. Huge waste of time to replace a phone I had less than 30 days. We really need to demand better and not accept this as a standard

Terribly slow. I came in for my appointment on time. And they are late. Everything about this location is terrible. Absolutely no seating. The lady who’s responsible for checking is very unfriendly. Stay away from this location. Go to fair oaks!

After a stop at the Apple Store in Woodbridge, I was thoroughly irritated with a lack of professionalism and organization, so I didn’t expect much when I arrived at this location. You see, my beloved laptop was tripping. My laptop that I use to complete school and work tasks did not want to function properly (when my grades and money are involved, my emotional stability comes into question and and anger most definitely makes an appearance). The same laptop that holds all my documents, photos and music. So, understand that when I wasn’t able to use my computer for a few days, I was super upset that I would have to drive clllllllllll the way to Pentagon City to have it fixed.
I arrived and immediately spoke with a tech. Waited in line for approximately 15 minutes before being greeted by Chad. Young and full of energy, this millennial knew my issue and was prepared for my lingering questions: how, why, in the future? He was knowledgable. And I was anxious. It took about 30 minutes for him to rid my computer of the mild virus that attacked (honestly, I downloaded something that clearly looked questionable. I knew it was wrong, but had to learn a heard lesson). Before my contact with Chad, I was preparing to swap my baby for a newer model (there was absolutely no way I could go any only without personal access to internet, a word processing system and excel… all made better with the gentle handling of a young lad.
My Macbook Pro may be a little older, but she still has the juice! Yea, I walked out with a smile :)

This is a smaller apple store, compared to say the one in Tyson’s Corner. I came in with an appointment for the Genius Bar, due to a weird battery issue on my iPhone 6. (overheating, draining super fast, not charging well). After about 15 minutes I left with a brand new iPhone 6 free of charge and an additional 90 days tacked on to warranty. Very friendly service, woohoo!

Posiblemente el peor Aplle Store del mundo. Leí malas críticas de este sitio, y por pensar que era exagerado acabé viniendo. Pues todas son ciertas! Este sitio es de lo peor. Llevo 2 horas esperando, despues de que me dieran cita, y solo me envían de un chico a otro recreando la cita. Una y otra vez. Ademas la tienda es enana, con poquísimo producto. Un completo desastre! Si estais en Washington DC ni os acerqueis por aqui.

As much as I am an avid fan of Apple products;it pains me to say, «Apple you gotta step up that customer service.» It’s apparent that the Pentagon City (PC) Location as «no time for much» but PC, you gotta keep your clients happy. The situation: my iPhone 6+ was going insane. I took it to the store to have technician look at it and hopefully have the issue resolved. The tech looked at my phone and advised that a reset to factory settings was needed. I was disappointed because I would lose my text messages. Additionally, this is the 3RD TIME that I had my phone reset. So, I believed it was an issue with the phone. Nonetheless, I allowed the reset. Keep in mind that I went with my cousin who had the same issue at the same damn time! However, his tech decided to give him another phone. I asked but I wasn’t afforded this option. I was told that each tech had discretion on their plan of action. So, you know me, I kindly demanded to speak with a manager and explained the circumstances and yes… Homie received another phone… «He tried it». However, It took about 2 hours THOUGH!!! When will people just do what I say upfront, ARGH! I give 3 stars because I believe that each customer should receive similar, not exact, experience. I still love Apple but this store needs some customer service training.

One star, only because a negative score does not exist.
If my phone screen ever shatters again, I would rather have the shards of glass cut into my ears, face, and eyes before going to the Pentagon City Apple Store again. I would chance slashing my corneas and embedding glass into my skin than step foot into that store that makes the Black Hole of Calcutta look like a 5 star hotel.
The customer service, for lack of a better word, was by and large worse than anything I have ever experienced, and I have Comcast. After I found the most ‘counter/​appointments desk’ like piece of furniture and someone to speak to, she asked if I check in with Gary. How in God’s name am I to know who Gary is. There were so many people in that store, that if I got on a bullhorn and asked for Gary, at least a dozen people would raise their hand. After my quest to find ‘Gary, the guy with the ipad’ (yes this is exactly how one of your employees described Gary. Maybe your employee was confused and forgot we were in an Apple Store and that half of the people in there were guys with ipads). I stood in line several minutes to check in for my appointment and he told me that they were 20 minutes behind.
I will not even go into how asinine and pointless having an appointment time was at this store. But just know that I REALLY did want to spend my only day off that week in the deepest of the nine circles of Hell.
When employees did choose to acknowledge my existence as a human being, I was referred to as dude. Do not use ‘like’ and ‘yeaaaaaaaaa’ between every other word of your fourth grade vocabulary. Call me crazy, but I feel that if you want to ‘play’ adult and have a job, than at the very least try to pretend to know how to speak to real adults.
If you all were aiming ruin my day, over charge me for services, annoy me, make me physically uncomfortable, and literally endanger my life, then hats off to you. Pentagon City Apple Store, you have succeeded.

I try to avoid Fashion Centre at Pentagon City altogether, as the parking isn’t free, and there is just too much of an influx of people going in and coming out. I had to come to this particular Apple location, however, to adhere to a reservation in picking up a new phone. Located to the right of Coach, the store itself was already packed to the brim. There was a long line of patrons with a couple of the Apple employees (Earl and Edward, who were both so awesome!) keeping it orderly, and making sure that the people with earlier reservations moved up. The only issue was that 100% of the walk-​ins were being accepted, meaning that 100% of the Apple staff were attending to them; those who had reservations to pick up products were left to wait much longer (way past the reservation point) to have an Apple staff member become available. When it was finally our turn, the employee that was helping us gave us some inaccurate information, which was a little aggravating. T_​_​_​T On another note, one of the previously-​purchased phones (that had the Apple Care) was acting funny already, and one of the ‘Geniuses’ (Corwin) totally solved it right away (right on!!!). This may not be my first choice for an Apple store, but for Apple Care services, I may just use them in the future.
+ask for Earl or Edward (Apple staff)
+ask for Corwin (Genius)
+over-​packed with walk-​ins
+located to the right of Coach

I really hate this Apple Store. I have never hated an Apple Store before and I’ve been to many of them across the country, but I really, really hate this one. I’ve come in multiple times now for technical questions and repairs. As I noted in my previous review, this is the only store in the country where I’ve encountered a Genius who’s a complete asshole.
In addition, over Labor Day weekend, I was here multiple times re: a phone that had water damage. The skinny white dude with glasses who takes appointments at the front door is perhaps the most unpleasant and annoying Apple greeter I’ve ever met. He was snotty and unfriendly and also screwed up my Genius Bar appointment. I waited two damn hours for a walk-​in appointment and when the appointment time came, Apple sent me to a sales rep instead of a Genius. Of course, this meant that the sales rep couldn’t answer all my questions, so I had to come back another time. Of course, given that this was the weekend, that meant having to wait another two hours for another walk-​in.
I’m beginning to dislike Apple more and more due to shitty service and extremely high cost. What’s the point of paying so damn much if I could get the same thing from an Android or Windows?

Worst experience of customer service ever! On Sat, Sep 5. I had an appointment at noon, the 12:10 was called before me. Around 12:20 a young lady called me to assist me with my MacBook Air that I spilled tea on and I wanted to see if (1) fixable (2)if I could retrieve the data to the new MacBook Air I bought as soon as the old one was damaged. The lady took my laptop and came back with the most vague diagnostic and not one straight answer to my questions. When I told her that I need a yes or no answer to my questions she said «I am not the one who spilled the tea, ma’am» as if saying «ma’am» will make her remarks less rude! Then she pulled a laptop and opened up a page on
and told me I can contact them and the cost varies and could reach to thousands!
I ask for the manager, and while waiting, another customer care person asked if she can take the space I am standing at to speak to her customer, I told her I am being served here and I think she needs to find another spot. Why would she ask me to leave before asking me if I am being helped? why would I stand there? to catch some rays?! She whispers to her customer (how rude) and moves on to the next available spot, which she should have done without treating me like some mad person hanging out at their store for no reason.
Then comes the manager, and he took the experience to a whole new level. Same rudeness but with a poker face and firm handshake. Bottomline, this is not where you’d want to go if you need real help. I had better experience in the past with one of their costumer care but I think the general mode there is to be snobbish when you come with a problem and smile at you if you are only buying a new item. And yeah, about my data that they claimed is impossible to be retrieved unless I pay thousands, guess what? a repair shop managed to extract it for me.

Great location! You definitely need an appointment since this is a very busy Apple Store. Although they do accept walk-​in appointments at this location which may require putting your name on a 1 to 2 hour waiting list which is cool since you can kill time by walking through the mall. Or stay in the store and charge your phone or surf the web on the laptops or iMacs and the time will fly by. The Apple team members are very helpful and knowledgeable about about the products and are there to help you no matter how small or detailed your question.
Bonus Tip** –Bring your Govt/​Military or Student IDs for a Discount on merchandise. (Macbooks, iMacs, iPads, Apple Care Plans for these products) I’m unsure about iPhones discounts — I believe there are no discounts on accessories such as Dre Beats, headphones, cases, chargers etc.

I’m a geek engineer, but despite that I’m pretty patient here. It was rewarded.
My iPad Air stopped charging. I have a small fortune in engineering manuals on iBooks. So, when it clearly wasn’t the charger, cable or outlet — time to visit the mall.
It was about an hour wait, and exactly as others describe it: unsupervised children running amok like it’s a Chuck E. Cheese. Vapid poseurs sucking oxygen blocking counters that (hey! Idiots!) are actually not lunch counters but are there for Genius Bar appointments.
No matter. It’s DC and everyone is vastly more important than everyone else, especially you. So they interrupt the greeter who is setting up your appointment, or interrupt your tech during your Genius Bar session with (I kid you not) an IMPORTANT question.
At least today, I met a great tech who diagnosed my iPad’s battery was deader than my chances at winning Miss Universe. AppleCare FTW, new iPad Air and within a few hours I was restored from my last backup.
Everyone who works at the store was great. Some of the customers act more like high tech homeless. Go haunt the Microsoft store.

Just like any other Apple Store in the metro DC area, this place is utter chaos any time of the day. Making an appointment on short notice is a rare possibility, and if you don’t like crowds or having to fight them to sign in and find a seat, this place is a living hell. That said, once you’re seen by an employee, the service is excellent. Because I don’t like the crowds, I avoid the store at all costs, so I make my purchases online and only visit the store for repairs at the Genius Bar. The employees are knowledgable and pleasant, and I’ve always been satisfied with my repairs. I’ve read other reviews complaining about the length of time for repairs, but all my repairs have been taken care of quickly.

Everyone in this store is so friendly and helpful! I had an emergency with my iPhone charger right before close and they helped me replace it in minutes– amazingly efficient service!

Once again, I went to this store knowing EXACTLY what I wanted to buy after confirming availability online through
.
And once again, upon arrival, I was put in the ‘que,’ told to stand by the location of the item I wanted to buy and explained to that the wait would be 20 – 25 minutes to buy something I was prepared to pay for… upon arrival. This store is always packed and the staff is consistently rude, arrogant and belligerent.
No thanks. The indignation I got from the ‘greeter’ when I asked if I seriously had to wait 20 minutes to make a purchase was enough. I can get better service at the grocery store… or in this case… Best Buy… if you can believe THAT?!? I walked out of the store… drove 5 minutes away and bought at Best Buy. Oh… and I pulled it off the shelf and bought it. You know things are BAD at Apple retail stores when you can get a better experience at… Best Buy! And tell me, did Apple make more or less off of the purchase?
Honestly, I think Apple needs to revisit their whole retail experience. Why should I wait 20 minutes to buy something I am prepared to buy right now?!? Apple thinks that technology is helping the guest experience in the retail environment but actually, nothing could be further from the truth. People waiting in line for a new product is one thing, but for a product that’s been available for a couple of years? Are you listening Apple? I doubt it. If you were, you would have opened more stores in the DC area (what happened with Center City… how sad).
Over the course of two years, this store has lost three purchases: an i-​Mac, an i-​Pad and a BeatsStudio Wireless headset.
For those of us who drank the Apple cool aid 30 years ago when it was on the verge of collapse, I’ve come to realize regrettably and with much pain that it’s time to drop all things APPLE.

There’s a lot of one star reviews, and I can understand. The store is complete chaos with all the Geniuses and customers. I heard a few unhappy customers complaining about their products and at times, it was overwhelming just standing by the accessories and waiting to be helped.
Luckily, I had an appointment and a greeter directed me to someone who checked me in and told me to wait by the accessories. I wasn’t sure how someone would find me in this store but they did.
Elliott was really nice. He seemed to know my questions before I had finished asking and was looking things up before I could get the question out. He checked my phone in, went over the plan and how much it would cost (free because although my phone was out of warranty, it qualified for a battery change under the replacement program), and told me to come back within an hour or so.
When I did, I had to check in again, wait by the accessories, and finally got my phone after another 10 – 15 minutes of waiting. I showed my ID, electronically signed a receipt and was out the door. The greeter thanked me for coming in and told me to have a nice day.

The people here have no customer skills. Go to a different Apple or be frustrated at the incompetence here. The managers are pretty incompetent here.

I try to make it a point to avoid the Apple Store whenever I can. Now, I love fiddling around with the gadgets as much as the next person, but that’s the only part of the experience I enjoy. Everything I hate about the Apple Store, I experienced at this one:
1) The crowds. I swear, someone should’ve called the Fire Marshall because I am convinced that we went over the maximum capacity for that room. It was so packed, with everyone crowding around the tables, trying to find someplace to stand. Is it really necessary to bring your entire family along when you want to buy a new iDevice?
2) The long wait. Yeah, I get that it was crowded, but half the people in the store weren’t buying anything, therefore didn’t need any help. They had a lot of workers on the floor (at least 10) but that did nothing to quell the crowds. They have the designated «greeter» at the front who asks what you’re in for, etc. He’ll put you in the queue and tell you where to stand and then the waiting game begins. I came to pick up a laptop, and ended up waiting over 30 minutes just so they could go in the back and give it to me.
3) The workers. Oh my goodness, my heart goes out to these people. With each stupid question they get («How do I download more gigabytes?») I can see the life leaving their eyes. So naturally, they’re pretty apathetic about everything. I just came to pick something up, you could at least smile because I don’t have any questions for you.
Moral of the story, if you can avoid it, AVOID IT. Yeah, I got the laptop, but I should’ve just got it shipped to my home instead. It would’ve saved me a good chunk of time.
The one good thing about this location is that there weren’t a bunch of teenage mall rats crowding around the computers trying to take pictures of themselves. But who knows, I maybe it was an anomoly.

Waited 30min to be seen but nope. The few available sales associates were too busy laughing and joking with their friends that would stop by. The people here have no customer skills. Go to a different Apple or be frustrated at the incompetence here. Your choice!

First I waited for 30minutes to be seen for my Genius Bar appointment. 30 minutes — there’s a reason we make appointments. I’m normally patient about the fact that things sometime will simply take longer than expected, but I had a particular dilemma this time:
I had recently had a major reconstructive knee surgery. I was in crutches and in pain. The seats the have are tall and extremely difficult to sit it when you can’t bend your knee.
Okay, so far the situation is my problem, not apples.
I wait. I’m finally seen and between the two people who worked to help me, it takes in all 2.5 hours. PRIMARILY because they kept leaving to go help other people. I’m obviously uncomfortable. Unacceptable even if I wasn’t. In the end all they did was send my laptop out to have it evaluated somewhere else. That should have taken 30 minutes not 150minutes.

This is a small Apple store. This place is good for pick up new items like iPad and iPad mini, iPod items and others. I stick to the wireless carrier to buy my new phone and Best Buy. The Genius Bar I go to Tyson’s Corner Center or other that bigger stores. Pick up and buy is good for this store. Getting a new phone stick with bigger Apple store or Best Buy.
Customer service is as good as the size of store. They need to go for a bigger store size. Good place but wrong place. Plus my first iPad got from this location. Sweet. If I ever in this mall. Yes I wood love to go here. If I need to get Mac Genius Bar to help me. No I go to Tyson’s Corner Mall for that. But all Apple store are sweet. :) I hope you enjoy this review. :) Tyson’s get a five star.