Arna Valley Exxon

I avoided this place under the old management as I did not trust the old management. However I have found the new management to be quite decent. I I have had a fair amount of work done and have been pleased. Disregard reviews of this place that are old as the old management frankly earned a poor reputation. The new management is fine.

Dean under the new management is an honest and helpful guy. Tony the mechanic knows his stuff and can take care of my car and my truck. Fast service, reasonable prices, and a good job overall. Satisfied with their work and will refer others to come here.
Thanks Guys.

Always do a great job servicing by Chevrolet impala with 150k miles on it. They got my baby running brand new! The guys are knowledgeable and friendly. I referred a friend to them and he also had a good experience.
I don’t mind paying a few extra cents in gas to support a great local business.

5 stars because they came through in a pinch. I had a flat; the tire was sitting on the rim! I managed to get the spare on and drove the damaged tired around the corner to the station. I had 2 punctures but I was in and out of there in less than 20 minutes when NTB estimated 1−½hours over the phone! The mechanic, Tony, checked the inflation on all of my tires, including the spare. A very good experience this time.

These guys are the absolute worst. By far the worst auto service abs customer service I’ve received from anyone anywhere. 1 star is too generous.

This place is under new management and I generally get my gas there, get inspections and even had minor repair work done. The last managers truly were crooks but the new folks are actually pretty honest (for mechanics, anyway) and at the very least are transparent and let you know what «has» to be fixed, what «should» be fixed, what «could» be fixed and what you shouldn’t bother with.

The older style pumps are a letdown, the layout is terrible for navigating in and out … just generally a below average gas station. Suitable only for filling up near the airport and nothing more, sadly.

I would give this place zero stars if that was even an option. The shop manager Mike is exactly as other reviews have defined him, a CROOK. Never EVER go here for a state inspection/​emissions check.
They told me my check engine light was on so they needed to do a 500 dollar repair but when I started asking questions as to what exactly needed repairing Mike not only couldn’t articulate a single issue or a specific repair that needed to be done but became audibly irritated with the fact that I even wanted details… as if I should just blindly agree to 500 dollars. He then started throwing out some random words like cooling system, what about the cooling system I asked, he said he didn’t know but there was probably something wrong with it. Too bad two months earlier I spent over a grand on every imaginable repair to the cooling system and knew it was absolutely fine. Until I read other reviews I assumed it was the standard mechanic treatment of a female, immediately assume she is an idiot who has not idea of what is going on under the hood of a car, but apparently men are not immune to this s*** head’s scams. I took my car to advanced auto and they did a free diagnostic and said all engine systems were reading as fine, they reset my check engine light and sent me on my way.
He also failed me because my plastic door handle was cracked, which in no way effects the functioning of anything because it wasn’t the handle that even unlatches the door (that one was completely fine and functioning). I looked up the state code and the two things a door needs is a handle to open from the inside and outside (CHECK) and a latching system to hold the door closed (CHECK), but Mike insisted I needed to pay for it to be fixed and no one would pass me despite the fact that I bought the car that way and it has since passed three inspections. I went to another place for my inspection and immediately they passed me.
Just to add to the bad vibes of the place… a woman was robbed in the parking lot while I was trying to get them to give me my car back and not do any unnecessary repairs for ridiculous prices. Mike’s response to this robbery was «second time this week» and offered to show me youtube videos of people getting robbed at gas stations. I knew I needed to get out of there (not that he can control this but obviously this place is attracting multiple levels of criminals, all interested in taking your money).
In summary, I never write reviews because I have never been this completely disgusted with a place in my life. I refuse to even go here to pump gas despite it being the closest gas station to my house. I am begging you, do NOT go here, do NOT give him your money.

Well I limped into the Exxon off of the ramp off 395 and rolled in with a steaming hot car. I was very frustrated and was not ready for a lecture on how to maintain a car, I did bite my tongue and let the lesson flow. At any rate after that I left the car there and they diagnosed it and called with an estimate and warned that other problems may exist after fixing that (which made sense but thought I may be getting set up). This was late in the day so they held the car overnight and finished it up late the next day. They did find another item wrong (which made sense too) and it only added $ 100 more. So overall I would say I was pleased (minus the lecture). If I lived in the area I would use them again.

Excellent customer service! Came in for an inspection and emissions test. Everything passed except for a turn signal. They tried to make it work, replacing the bulb and cleaning the connectors to no avail. Eventually they found a short in the wire and made a short term repair. They were very helpful and even ordered a part to make sure I didn’t have the problem again in the future.

Came in for an inspection about a hour before closing. Had some electrical issues and they totally took care of me. I ended up being there till way after closing and instead of telling me to leave the car and come back they stayed and worked till the job was done. I will defiantly keep coming back.

DO NOT GET INSPECTED HERE!!! These people are absolute crooks. They will «invent» problems with your car and fail you on inspection tests. They then use a hard sell for you to get it fixed there and keep charging you throughout the process. 4 visits, three repairs, $ 500+, and they told me I STILL needed more «tests and repairs». When I called them out on their BS, they used the excuse of a language barrier and told me I misunderstood them. Sorry, but I can tell when I’m getting screwed over in any language. What’s next, my headlight fluid is too low or my muffler bearings are going out??? Avoid this place at all costs, absolutely not worth the headache… or the frivolous charges.

DO NOT GET YOUR CAR INPECTED HERE!!! The mechanic failed my Scion tC for an issue with my brake lights, when I took it to the dealership not only did they say nothing was wrong, but showed me on a brand new car that the «issue» Arna Valley was failing me for is the standard on all Scion tCs. I only wish I could get my inspection fee back.

Do not do your emissions test here. They are either dishonest or incompetent. I was told that my vehicle failed the emissions test because of an invalid result – and that I would have to get a $ 1200+ repair to allow my vehicle to properly complete the test. I went to Georgetown Auto to have them take a look at the supposed problem, but without even needing to look at it, Georgetown Auto told me I had been BS’d and that the Exxon employee’s claims made no sense. As suggested, I had the emissions test done elsewhere and it passed no problem, with all data perfectly normal.

I think they’re operated primarily by family as they dont seem to understand basic business rules. I went there to have a simple patch done on my flat tire. I went of front and one employee told me to drive my vehicle over and I did. After I did another honked and yelled at me to move. I moved. Then the guy told me to drive the vehicle in. That same other guy yelled at me again. Eventually i left, (the guy told me to return in 30 mins… he’d have it patched (he was nice) so i did. I showed up and waited 40 mins in the lobby. The guy, who was yelling at me previously, was going back and forth so I interrupted him and asked him about my tire (which i left to be repaired) and he gets mad and goes into a tirade about how busy he was. The guy who repaired my tire intervened and told me to pickup my repaired tire. This entire thing was so weird and everyone there seemed to be doing their own thing leisurely with the customer as the enemy. Stay away from this place and unfriendly people like this. This was the weirdest i have ever faced and the owner is extremely disrespectful.

Ive been going to this Exxon for years and would have agreed with the 5 star review, had it not been for the other day. I quickly pumped 7 dollars of gas to avoid the salesmen sitting in between the pumps, hocking car cleaner. The pump registered my purchase, but failed to pump gas into my car. After a long drawn out contentious discussion with the manager, who refused to acknowledge his pump might have an issue, or take a look at my gas register still below «E». He just kept repeating «I dont care.» And that is essentially what made me cut my losses and refuse to return. After going to support a local neighborhood business for years, I would have appreciated at least a smokescreen of «caring.»

Words cannot express how honest these folks are at this shop.
For years I’ve come here for inspections. The first time I needed new brakes. They quoted me a price and (big surprise) BMW charged them more for the brakes than Arna Valley anticipated. They stuck to the original quote. This time there was an emissions issue. It took 3 days of me coming back but after all was said and done they only charged me for the time it took to remove a blockage. The dealer offered to check the issue starting at 170. This place for less than a quarter of BMW’s «assessment price» fixed it. So long as I’m in VA I will return for all my car needs.