Bb&t

This Bank is the definition of hustling, dihonesty and unprofessionalism. From extremely poor cutomer service, to egraciously unclear policy, to taking you into mazes of hustles! with a credite score of 807 I had a car loan with them which was a nightmare to get off from. they charged me 3.96% interest rate whikl other bank immediately approved me for 1.75% stay away from these thiefs!

Please reconsider if you are considering any mortgage product from here. I started a refi with them in December and was excited about the products we discussed. Because of months of delays that were of their doing, including days and weeks where we were given no updates, the market moved and they then tried to convince me to take rates that were very different from what we had discussed. They then promised to work to bring those rate offers down, but seemingly were just hoping the market would bail them out and later claimed that wasn’t the case but that they were just waiting on me (for months more). Then, because of a subsequent mistake on their end they harmed my wife and my credit scores and despite having admitted that, in writing no less, they claimed they had no knowledge of why it happened. In the end, I have no refi and BB&T has done little besides a «sorry you’re unhappy» type apology.
If you have worked with them, I hope your experience was far better than mine. If not I would urge you to consider other options.